Engineer Technical Support
Resume:
Ervin Gjino
Philadelphia, Pennsylvania, 19152
*****.*****@*****.***
PROFESSIONAL SUMMARY
Proficient Network and Telecommunications Engineer with 9 years of broad-range national and international experience in Mobile Packet Core, IP Networking, Unix Systems, Cisco Systems Products, ASA and Checkpoint Firewall. Strong process management skills with outstanding ability to streamline implementations, configurations and operations.
PERSONAL INFORMATION
Cosmopolitan traveler with the ability to build strong relationships. Enjoy team sports, foreign cinema and electronic music. Very good written and oral communication skills. Confident in handling new tasks and challenges.
Nationality: Albanian; DOB: 08-Feb-1987; Marital status: Married; Permanent resident in USA
Mother tongue: Albanian, Other Languages: Fluent in English and Italian
Driving License: B Category
WORK EXPERIENCE
IKB NETWORKS, Newtown, PA
Network Engineer, May 2017 – Present
Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), routers, switches, firewalls, or related networking equipment. Implement routing protocols like EIGRP, OSPF, BGP, MPLS.
Configure security settings on Firewall or access permissions for groups or individuals. Implement VPN and DMVPN on routers and firewalls.
Identify the causes of networking problems, using diagnostic testing software and equipment.
Install and configure wireless networking equipment. Unifi Controllers, switches and Access Points.
Install network software, including security or firewall software.
Back up network and server data via Azure Site Recovery tool.
Implement and provide technical support for Cisco voice services and equipment, such as Cisco Unified Call Manager, voice mail system Cisco Unity Connection, Cisco IM & Presence.
Responsible for implementing, tuning and maintaining VMware-based solutions. Implementation of VMware vSphere for server consolidation and virtualization and application of technical knowledge of networks, operating systems and utilities to the VMware environment.
MREŽNE TEHNOLOGIJE VERSO D.O.O., Tirana, Tirana
Mobile Packet Core Engineer, Aug 2013 – Apr 2017
The main duty here is to take care of data GPRS/3G/4G and Wi-Fi Offload Service that is handled by Cisco SGSN, GGSN, MME, SGW, PGW ASR5000.
Responsible for commissioning, integration and acceptance of the new Features and extensions on Packet Core part.
Responsible to maintain and operate on HP OCCP (Open Call Convergent Communication Platform), a Linux based platform handling diameter traffic between (MSC-GGSN/PGW-SMSC) and Billing System (SAP CC).
Planning, development and configuration of Core Network platforms & services.
Responsible for platforms technical specifications, based on interoperability, availability and product requirements.
Responsible for software and hardware updates and upgrades according to customer satisfaction. Responsible for KPI monitoring and O&M.
Provide expertise and technical support for customer O&M 2nd line team for troubleshooting and advance configuration.
Prepare and implement solution to detect, manage and handle the service DATA quality of the voice calls over the OTT.
MYCALL CONTACT LTD, Tirana, Tirana
Co-Founder and Startup Manager, Apr 2016 – Mar 2017
Work with board to prepare proposals for lenders, including budget, cash-flow projections and business plan.
Contract with accounting services.
Develop relationships with local businesses.
Seek out opportunities in International market of Tele selling, local media, local radio, relevant websites, social media.
Manage IT services, arrange for well-functioning phone and computer systems.
Arrange meetings for staff recruitment, Determine staffing structure and job descriptions.
Arrange for service providers: utilities, security, janitorial, credit card processing and inventory.
Develop and Implementation of product Selling Strategies.
PLUS COMMUNICATION ALBANIA, Tirana, Tirana
Packet Core Network Engineer, Dec 2010 – Jul 2013
Planning, development and configuration of Core Network platforms & services.
Responsible for platforms technical specifications, based on interoperability, availability and product requirements.
Responsible for commissioning, integration and acceptance of the new platforms.
Responsible for Core Network platforms planning: technical architecture design, capacity planning/management and IT infrastructure.
Provide expertise and technical support for O&M 2nd line team for troubleshooting and advance configuration.
Collate handover documentation for any new platforms/service to be handed over to CN O&M.
Ensure that Quality of Service is maintained after the service is launched.
Responsible for design and implementation of policies applied in Checkpoint and ASA firewalls.
ABCOM LTD, Tirana, Tirana
Network Support Engineer, Jul 2008 – Nov 2010
Configuration and troubleshooting of end Customer equipment
Configuration and troubleshooting of ISP network equipment as Cisco Switches, Routers, Modems, Firewalls, Access Points, DOCSIS CMTS, DSLAM.
Support and consultancy for Business Customers.
As part of Helpdesk, managing and completing Trouble Tickets raised from end Customers.
EDUCATION
Polytechnic University of Tirana, Tirana, Tirana
Bachelor, Jul 2010
Bachelor of Science: Computer Science
Sami Frasheri, Tirana, Tirana
High School Diploma, Jul 2005
General knowledge mostly based on scientific subjects (Math, Physics, Informatics)
PROFESSIONAL SKILLS
IP Networking, Switch & Routing.
Cisco ASA, ASAv and Checkpoint Firewall
Telecommunications, VoIP, Cisco Unity Call Manager
Cisco ASR5000, SGSN, GGSN, SGW, PGW, MME
Diameter Protocol
Wi-Fi Offload (SaMOG), Wi-Fi Technologies, Ubiquiti Networks
Wireshark Analyzer
DPI Implementation, OTT
Gprs, LTE, Evolved Packet Core, 3GPP
HP OCCP
Linux Red Hat
NSN SGSN/GGSN
Network Security
VPN & DMVPN
Microsoft Office Suite
VMware Virtualization, Vsphere
Azure Site Recovery Backup Solution
CERTIFICATIONS AND TRAINING
CCNA Routing and Switching (LIC ID CSCO12045518)
CCNA Security (LIC ID CSCO12045518)
Checkpoint Firewall Training (R70-R71) - Krakow, Poland
Cisco ASR5000 SGSN/GGSN Training - Cisco, Tirana, Albania
Linux Redhat System Administration Training – ICT Tirana, Albania
Contact this candidate