Paramita Chatterjee Dutta

Career Objective:

Looking for a long term full time job where I can apply my extensive skills and knowledge to the position for which I will behired. My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation.

Personal Summary:

Date of Birth: 09.05.1984

Gender: Female

Marital status: Married

Nationality: Indian

Languages known: English, Hindi, Bengali

ADDRESS:

86/1 Motilal Colony no 1, Airport gate no 1, Kolkata 700028

Career History:

Canny Daksh Private limited, Mumbai. (International)

Designation: Working as Team Leader

2.5 years (10th may 2004 to 15th November 2006)

Epi Centre. Mumbai. (International)

Designation: Sr. Executive.

11 months (27th November 2006 to 29th November 2007)

Zenta Private Limited, Mumbai. (International)

Designation: Associate for their voice process.

7 months (10th December 2007 to 4th July 2008)

TCS Mumbai. (International)

Designation: Front Office Trainee

7 months (30th October 2009 to 30th March2010)

Choice force InfoTech Kolkata (International)

Collections Officer for telecom

One year (20th December 2013 to 24th September 2015)

Micro sec Technologies Kolkata

Gaming company, calling and engaging brands with clients.

1st October 2015 to 30th March 2016)

United Strings 2016

5th April 2016 to 27th July 2016)

Educational Details:

Particulars

Institute

Year of Passing

Subjects/Discipline

H.S.

AHSEC

2003

Commerce

HSC

Seba

1999

All Subjects

Career Summary

Skilled and dedicated experienced professional with a strong background in Customer service with excellent convincing skills.

Expertise in answering phone calls, solving customer’s queries and questions.

Responsible for making and maintain customer relationship, negotiation and analysing the product.

Hobbies:

Interacting with people, travelling, net Surfing …. And learning new things to enhance knowledge.

Strengths: Good communication skill, confident personality, comprehensive problem solving ability, hardworking, ability to deal with people, willingness to learn, open-minded, self-conscious, team facilitator, team leading capacity.

Skills:

Can tactfully manage difficult or emotional customers.

Listening patiently to and empathising with customers.

Always conveying a genuine desire to help and support customers.

Managing multiple customers simultaneously.

Identifying opportunities for improvement of customer service.

Handling conflicting priorities.

Open to UK and Australian shifts currently. Experienced in catering to UK, US, Australian and Canadian customers. Inbound, outbound (in case of customer service retention), and calls related to credit cards, collection, and telecom (related to phone bill collection, broadband services, Telecom, energy bills collection and inbound technical sales. Served as a mentor as well as team leader, Shadowed quality.

Contact Details: 799-***-****

Email Address: ac2okr@r.postjobfree.com

Date:

Place: Kolkata Signature:

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