Customer Service Sales

RICARDO M WARE

**** ***** ******, ************, ** 46410

219-***-**** / ************@*****.***

US Citizen

WORK EXPERIENCE

Seven Up Bottling Nigeria Plc., (Retail Division ) Benin, Nigeria

Assistant Sales Manager June 2016 – July 2017

Sold merchandize by assisting customers with information and decision making.

Assisted store manager in daily store operations.

Supervised sales transactions and performed cashier duties.

Kept track of sales goals.

Sorted and graded merchandise.

Responded to general customer enquiries received by phone or email.

Stocked shelves and managed inventory.

Prepared all store paperwork.

Airtel Nigeria Abuja, Nigeria

Customer Service Representative September 2015 – June 2016

Consulted with customers to evaluate needs and determined best options.

Cross-trained and provided back-up for other customer service representatives when needed.

Answered customer telephone calls regarding new and existing accounts.

Made requested policy and account changes.

Responded to questions and concerns about service, and escalated calls appropriately.

Resolved service issues, upgraded service, and shared benefits of additional services.

Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns.

Maintained up-to-date knowledge of company policies, regarding service provision, account upgrades, and system changes.

EDUCATION

Babcock University, Nigeria – BSc (Hons) Computer Science (July 2015) ( GPA = 3.74)

RELEVANT SKILLS

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