Customer Service Manager
Resume:
JOE VALLIN
Racine, Wisconsin *****
ac2ocw@r.postjobfree.com
BACKGROUND SUMMARY
Operations Professional with extensive experience in diverse IT environments. Strong relationship development skills that contribute to exceptional customer service. Recognized for ability to analyze situations and identify root cause to implement proactive solutions and expedite issue resolution.
PROFESSIONAL EXPERIENCE
ROCKWELL AUTOMATION, Milwaukee, WI
Control-M / Mainframe Scheduler / BMC Patrol Backup Administrator 2006 to Present
Responsible for design of job applications in Control – M comprised of batch and real time processing in SAP environment. Scheduled jobs, updated calendars and executed reports.
Assisted with testing and monitoring Control-M upgrade and active schedule functions, ensuring effective issue resolution and continuous operations.
Conducted training and provided coaching for developers in functionality of Control –M scheduling software, enhancing skills and increasing productivity.
Operated and monitored IBM and AS400 mainframe and Zeke scheduling package, coordinating scheduling, job deletion and calendar updates to ensure cost effective operations.
Analyzed Zeke, Zebb, user and hardware/system issues via System Manager, providing recommendations to expedite resolution and ensure customer satisfaction.
Ran production schedules pertinent to Rockwell Automation.
Monitored all systems and hardware in corporate IT environment.
Assisted and tested upgrades for Control-M and ZEKE scheduling packages.
Served as BMC Patrol backup administrator, partnering with administrator to add/delete elements and create templates to meet client needs.
Worked on UNIX scripting while changing passwords every ninety days.
Technical Operations / Helpdesk Prior to 2006
Operated and monitored IBM and AS400 mainframe and monitored Zeke scheduling package. Schedule, delete jobs and update calendars using Zeke scheduling package on the mainframe system. Solved and escalated Zeke, Zebb, user, and hardware and system problems via HP-Open View. Run corporate production schedules and monitored all systems and hardware in IT environment Control – D.
Supported report writer software tool converting laser output to online viewing.
Provided Help Desk assistance worldwide to over 1500 workstations on a Windows NT, UNIX, Oracle platform, while continuing operational and technical support for all applications and servers. When applicable, I rebooted servers and call vendors for tech support. I also provided Help Desk support and monitoring of SAP applications and servers.
Forms Designer converting preprinted forms into laser formats using Advance Function Processing application.
JOE VALLIN
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EDUCATION
BS, Management, Upper Iowa University, West Allis, WI
Associate Degree, Data Processing, Gateway Technical Institute, Kenosha, WI
Certificate, ITIL V3 Foundation
TECHNICAL EXPERTISE
Mainframes: IBM /AS400 / UNIX / DEC
Operating Systems: IBM (Z-OS MVS/XA: VSE/XA; VM; CMS);DOS
Applications: TCP-IP CICS; IMS;DB2; NETVIEW; TSO; JES2 /3; SAP; BMC Patrol Monitoring tool
Microsoft: XP; NT; OFFICE 2000; EXCHANGE; ACTIVE DIRECTORY
Scheduling: CA7; ZEKE /ZEBB ; Control – M, BMC Patrol
Servers: HP / IBM / SUN / DIGITIAL /DELL
Printers: IBM / 2700 /3827
Others: Forms Designer ; Control – D ; HP-OPENVIEW; CTRIX; LOTUS NOTES, Service Manager 7
LANGUAGES
Spanish
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