Sales Technical Support

JOHN P. MORAIS

*** **** ***** **** *********, CT 06488 ***********@*****.***

Home: 203-***-**** Mobile: 203-***-****

Seeking a position with greater challenge and continued responsibilities

relevant to my career experience in Management/Sales.

SUMMARY OF QUALIFICATIONS

Combined 17 years experience managing different operational departments.

Demonstrated ability working with all functional levels of organization.

Six Sigma Greenbelt certified.

Successfully implemented LEAN manufacturing process.

WORK EXPERIENCE

Production Team Manager, System Integration Team/Output/Custom November 2007 - present

PITNEY BOWES, Danbury, CT May 2001 – April 2003

Manage 3 groups (30 members) responsible for integration, testing, and troubleshooting of production mail equipment. Daily responsibilities include:

Plan resources and capacity, including modifications to resource scheduling and deployment.

Provide escalation support for Project Leaders with concerns surrounding process improvements and project timelines.

Present project updates at weekly revenue meetings to discuss financial opportunities in order to meet quarterly revenue goals.

Work directly with sales, service, project managers, finance, technical support, and customers to discuss timelines and new opportunities for revenue.

Project Manager, System Integration November 2007 - present

PITNEY BOWES, Danbury, CT January 2000 – April 2001

Daily responsibilities include:

Manage and track milestones for internal project support of production mail equipment through use of external and internal resources.

Work with the System Integration group, Sales, Service and Project Leader counterparts to achieve system timelines resulting in customer satisfaction.

Develop effective methods for tracking and evaluating impacts to manufacturing resulting from application and configuration changes.

Production Team Manager, Input Manufacturing Team May 2003 – October 2007

PITNEY BOWES, Danbury, CT

Managed the Input Manufacturing group (17 members) which is responsible for building and testing module inputs for production mail equipment. Daily responsibilities included:

Managed employee performance by providing coaching, positive influence, and motivation for team members. In 2005 developed concept and implementation of LEAN manufacturing.

Planned resources and capacity, including modifications to resource scheduling and deployment.

Provided escalation support for Project Leaders with concerns surrounding process improvements and project timelines.

Worked with other groups (Materials, Process, and Engineering Managers) to ensure schedule timelines.

ACHIEVEMENTS: Reduction of cycle time production by 50%, improved quality by 20%, and reduced inventory by $1M over 3 month rolling average through LEAN manufacturing.

JOHN MORAIS Page 2 of 2

(Work Experience Continued)

Sales Application Specialist August 1998 – December 1999

PITNEY BOWES, Danbury, CT

Worked in Operational Sales Support (OSS) as the central point of contact between Field Sales personnel and all major areas of manufacturing for the Production Mail Equipment Division. Daily responsibilities included:

Created and processed work orders to interpret complex configurations into a working document used for production, manufacturing, scheduling, and shipment.

Supported Sales personnel directly by answering technical questions, communicating information of new and re-designed products, and providing price updates.

Supported trade shows and participated in customer tours and project requirement meetings.

Managed coordination and receipt of customer bulk material for testing during machine integration.

Sales Engineer June 1997 – July 1998

JOHNSON ELECTRIC, Fairfield, CT

Provided sales and application assistance to OEM suppliers and direct customers (Ford, GM and Chrysler) in the automotive industry for Permanent Magnet DC micro-motors. Responsibilities included:

Managed project accounts.

Researched and tested P.M.D.C. motors.

Managed quality assurance issues with respect to ISO 9000 and QS 9000 standards.

Traveled 40% annually in the United States and overseas (Asia, Europe and South America) to ensure production standards and customer satisfaction.

Senior Application Engineer March 1995 – May 1997

SUPERIOR ELECTRIC, Bristol, CT

Responsibilities included Technical Support, Installation, Troubleshooting, Programming, Training and Customer Service of Motion Control products. These devices included DC Stepper motors, AC Synchronous motors, Brushless Servo motors, D.C and AC motors, Amplifiers, Drives, Oscillators, Power Supplies and Controllers.

Field Service Engineer (contractor) September 1993 – July 1994

TAD TECHNICAL SERVICES, Danbury, CT

Northern Telecom Inc. Valhalla, NY

Provided consultation and technical support of hardware and digital switching equipment to telephone company vendors in the Northeast region. Responsibilities also included site visits, extensive travel, and use of CADRA III for drawing verifications.

EDUCATION

B.S. 1993 Electrical Engineering

Manhattan College, Riverdale, NY

Foreign Languages: Fluent in Portuguese ● Proficient in Spanish

REFERENCES

Furnished upon request.

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