*** ***** *** ***** *******, Ky. ***** • 731-***-**** • ac2o7t@r.postjobfree.com

Michael W. Murray

Skills and Capabilities

I am always professional in my attitude, work ethic and attire. I have a diverse and broad business knowledge that provides unique perspectives for any business. I have demonstrated capability and success in timely resolution of communication, network and server issues leading to high customer satisfaction in the areas of network administration, installation and telecommunications. I have a proven understanding of the TCP/IP protocol, network sub netting, security and routing. I am proficient in Microsoft server products such as Server 2008 and 2012 including SQL, SMS, Exchange, SharePoint, Hyper-V and Small Business Server. I have specific knowledge with troubleshooting Exchange, SQL and VMWare. I am knowledgeable in all Microsoft desktop software including Word, Excel, PowerPoint, Outlook, Access and Visio. I have a broad knowledge base in both telecommunications, networking protocols, server operating systems and the desktop, both hardware and software. I also have a thorough understanding of PBX’s and telecommunications in general.

Experience

2015- 2017 Systems Solutions – Systems Engineer Paducah, KY.

Final escalation point for team of 9 technicians

Development and implementation of IT policies and procedures, including those for architecture, security, backup, and disaster recovery.

Monitor network health, performance and security; including antivirus, patch management, account controls, domain policy, DNS, DHCP, and Exchange Server

Deployed networking hardware (Firewall, Router, Switches, Wireless Access Points) from multiple vendors including Cisco, Juniper, Sophos, SonicWall, HP, Dell and many others.

Extensive knowledge

2013- 2015 SmartPath Technologies – Lead Network Technician Calvert City, KY

After 1st year, promoted to lead technician with two junior techs to manage.

Responsible for data networks and VoIP systems in the Western Kentucky area.

Serviced multiple clients on a day to day basis including remotely and on-site.

Successfully completed multiple high profile projects for large and mid-size customers, including Cloud computing, RDS server, Microsoft Exchange and Active directory installation and configuration.

Installed, configured and managed multiple VoIP phone systems for clients.

2012- 2013 Green Plains Renewable Energy – Process Technician Obion, TN.

2006- 2011 Shelby County Government - Network Technician Memphis, TN.

Responsible for day to day operations of network consisting of 3000+ users and their computers.

Key member in group projects involving multiple departments and areas.

Leading technician on VOIP rollout throughout the County.

Maintained and upgraded as needed multiple Nortel switches, providing dial tone for over 10,000 users on 4 different campuses.

Maintained Exchange servers with over 5,000 mailboxes and spread over 4 locations.

Maintained and installed Cisco switches routers and firewall appliances.

Created Visio diagrams and designed cabling installations for vendors.

2004-2006 LDI, Inc. - Business Development / Network Administrator Upland, CA.

Convert customer information from multiple locations to a centralized SQL database connecting through Citrix with secure Web access.

Maintain current network infrastructure, including Exchange, SQL, Cisco PIX and VPN configuration.

Managed customer project involving 3000+ remote sites involving corporate VP’s, construction managers, district VP’s and area managers.

1998-2004 Data Solutions - Sales / Systems Engineer Memphis, TN.

Maintained Nortel switch with updates and did required MAC’s for multiple customers in the Memphis area.

Maintained and installed LAN and WAN networks for multiple customers in the Memphis area including Brokerage Houses, Law Firms, Advertising, Manufacturing and Insurance providers.

Upgraded and installed PC, server, Exchange, SQL and network equipment and software for customers.

Managed multiple vendors and resources in the acquisition of network and PC equipment and custom software solutions.

Analyzed and evaluated current customer IT needs and recommended solutions.

1994-1998 Sharp Manufacturing Company of America – PC Specialist Memphis, TN.

Responsible for managing day to day operations of PCs, Servers, SQL, Exchange and network infrastructure.

Managed multiple projects including installation of new 500 line phone system, conversion from mainframe to

PC network and the rollout of SAP.

Made multiple presentations to upper management for budget allocation.

Responsible for adds, moves and changes on the Nortel and Inter-tel switch.

Education

1993-1995 State Technical Institute of Memphis Memphis, TN.

1989-1990 Concorde Career Institute - Computers & Electronics Technical Program Memphis, TN.

Certifications

Novell CNE, Citrix Certified Administrator, Dell, IBM, Hewlett Packard, Compaq, A+ Certified

*References included on following pages.

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