Project Service

SANDEEP THALLAM

EXPERIENCE SUMMARY

IT professional with more than 8 years of experience, .Net Framework including over 4 years of experience as PEGA Architect in the banking and financial industry.

Pega Certified Senior System Architect.

Experience in working with PEGA 6.x and 7.x versions.

Extensive knowledge of design/ development of PegaRULES Process Commander-based applications

Good knowledge in Healthcare and Financial domains

Experience of working on frameworks such as Costumer Process Manager for healthcare, Service Case Manager, and Smart Investigate

Experienced in developing workflows and business rules using PegaRULES Process Commander

Hands-on experience in implementation of various PegaRULES Process Commander BRE components such as decision tables, decision maps, declarative expressions, and indexes

Expertise in PegaRULES Process Commander debugging tools such as Tracer Utility, Clipboard, System Management Application (SMA), DB Trace, and Pega Log Analyzer

Hands-on experience in generation of reports such as list view, summary view, and report definitions

Extensive experience in integrating PegaRULES Process Commander to third party systems using Integration-Connectors such as SQL, SOAP, JMS, and HTTP

Efficient in RDBMS technologies such as Oracle SQL and PL/SQL and experienced in working on IBM WebSphere, BEA WebLogic, and Apache Tomcat

Experienced in working with the QA Testing Team; creating test plans and test cases

Sound knowledge and experience of implementing CRM, BPM, and other Contact Center application systems

Adept in complete Software Development Life Cycle (SDLC) starting from requirements gathering and performed object oriented analysis and design using UML

Knowledge of RUP and Agile development and delivery models

Well versed with bug fixing and support activities

Excellent interpersonal and customer relational skills and proven communication, presentation skills, and leadership qualities with strong problem solving and analytical skills.

EDUCATIONAL QUALIFICATION

Bachelor of Technology, JNTU, India

TECHNICAL SKILLS

Platform/ Operating Systems

UNIX, Windows

Application Servers

Tomcat, Oracle WebLogic, IBM WebSphere, IIS

Languages

C, C++, C#, Core Java, PL/SQL, SQL*Plus

Web Application Tools

HTML, XML, JavaScript, Asp.Net, MVC architecture

BPM Tools

PegaRULES Process Commander 6.2 SP1/7.1.7

Databases

Oracle, MS SQL Server, MS Access

Packages

MS Office (Access, Excel, PowerPoint, Word)

Frameworks

Service Case Manager, CPM, .Net Framework

PROJECT EXPERIENCE

1.Project: Complaints Tracking and Resolution(CTR) Mar ’17 to Till Date

Client: Bank of America

Role: Senior System Architect

Description: CTR- Complaints Tracking and Resolution is an Enterprise complaint workflow solution for complaint handling and resolution. This process Consolidates complaints platform into one integrated workflow tool. This Integrated architecture will transition customer complaints servicing and fulfillment from multiple LOB, Products and channels to a consistent integrated view of the customer when resolving complaints. This application also tracks the complaints of employees like employee Abuse.

Involved in Story grooming with business to get the correct requirement as an Acceptance criterion.

Worked on Connect JMS (MQ Configuration).

Worked with admins in configuring all the connections (JMS, Topic, Queue and JNDI Server)

Worked on BIX for exporting data to external tables

Worked in Agile Scrum methodology with development in sprints.

Created SRs with Pega support for product issues

Handled monthly release process for the application like Preparing technical validation and performing post validation.

Environment: Oracle 11i, PegaRULES Process Commander 7.1.8, SQL Developer, HTML, JavaScript, CSS, XML

2.Project: Enterprise Military Benefits(Sarge) Aug ’16 to Mar’17

Client: Bank of America

Role: Senior System Architect

Description: Enterprise Military Benefits/SCRA provides servicing for the Service member civil relief act. This Act is to provide consistent and accurate SCRA benefits and fulfillment to all the bank of America customers. This Project is to identify the customers that are eligible according to their service and provide the benefits. Any service man can approach the customer care and get to know the benefits that are eligible for their role. These benefits can also be extended by verifying their service to military.

Responsibilities:

Responsible for the design and development of PEGA solutions.

Worked on Connect FTP and Connect File.

Worked in Agile Scrum methodology with development in sprints.

Worked on Onshore/Offshore model.

Worked with admins to setup shell scripts for the failure scenarios on FTP box to Application Server to get the email alerts.

Worked with Splunk team to configure the customized alerts.

Used Data Pages to reduce transactions with the data base.

Environment: Oracle 11i, PegaRULES Process Commander 7.1.8, SQL Developer, HTML, JavaScript, CSS, XML

3.Project: Enterprise Military Benefits(Sarge) Aug ’16 to Mar’17

Client: Bank of America

Role: Senior System Architect

Description: Enterprise Military Benefits/SCRA provides servicing for the Service member civil relief act. This Act is to provide consistent and accurate SCRA benefits and fulfillment to all the bank of America customers. This Project is to identify the customers that are eligible according to their service and provide the benefits. Any service man can approach the customer care and get to know the benefits that are eligible for their role. These benefits can also be extended by verifying their service to military.

Responsibilities:

Responsible for the design and development of PEGA solutions.

Worked on Connect FTP and Connect File.

Worked in Agile Scrum methodology with development in sprints.

Worked on Onshore/Offshore model.

Worked with admins to setup shell scripts for the failure scenarios on FTP box to Applocation Server to get the email alerts.

Worked with Splunk team to configure the customized alerts.

Used Data Pages to reduce transactions with the data base.

Environment: Oracle 11i, PegaRULES Process Commander 7.1.8, SQL Developer, HTML, JavaScript, CSS, XML

4. Project: Application Support Mar ’15 to Aug’16

Client: Bank of America

Role: Senior System Architect

Responsibilities:

Supporting multiple applications in loss mitigation space; applications include TCPA, Default Workflow, and Foreclosure

Working with different business groups for implementing Small Enhancement Request (SERs) and defects

Debugging production issues both functional and performance related

Working with the Admin teams for log analysis and performance analysis

Working on Different tickets based on priority like Nexus and Remedy

Creating tools for the support team for extracting failed queue items and re-queue with necessary action

Environment: Oracle 11i, PegaRULES Process Commander 7.1.6, SQL Developer, HTML, JavaScript, CSS, XML

5.Project: Product Repair Enablement Workflow Dec’13 to Mar’15

Client: CISCO

Role: Pega System Architect

Identify products that needs repair enablement globally within its closest repair site and initiating the servicing workflow process.

Description: This project is used to identify products that needs repair enablement globally within it's closest repair site and initiating the servicing workflow process. It is helpful to continuously capture the maximum value possible through repair NPIs using a forward-looking process with exception handling, based on automated tools such as using Pega PRPC.

And it is also useful to consistently identify the right PIDs to enable, as well as the type of enablement that is appropriate for the product’s region and current stage in its lifecycle.

Responsibilities:

Responsible for the design and development of PEGA solutions.

Involved in elaboration sessions with business and created prototypes of mock up screens.

Worked in Agile Scrum methodology with development in sprints.

Used CPM Interaction and Service objects for claims processing.

Created stored procedures for complex queries.

Used Data Pages to reduce transactions with the data base.

Environment: Oracle 11i, PegaRULES Process Commander 7.1.6, TOAD, HTML, JavaScript, CSS, XML

6.Project: Perfecting Risk Management Environment (PRiME) Aug’13 to Nov’13

Client: Celgene

Role: Pega System Architect

Description: Celgene Corp., incorporated in 1986, is a biopharmaceutical company primarily engaged in the discovery, development, and commercialization of small molecule drugs designed to treat cancer and immunological diseases through gene and protein regulation. In order to reduce the risk of certain side effects, the usage of two of Celgene’s pharmaceutical products, Thalomid and Revlimid, is managed by the company’s Risk Minimization Action Plans (RiskMAPs). Celgene has successfully practiced risk management operations for over 10 years using a computer system with limited global capabilities. Celgene is growing rapidly in over 45 countries and committed to operating a global risk management program. To support this expansion, Celgene needs a computer system to provide a global framework, which can easily adopt each country’s language and regulatory requirements. In order to achieve this goal, Celgene have initiated a project Perfect the Risk Management Environment (PRiME) and selected Pegasystems Inc. (Pega) as the software provider. Through the use of Pega’s Customer Process Manager for healthcare (CPM-HC) a solution was implemented to manage contact tracking and surveys for patients, prescribers, and pharmacies as dictated by Celgene’s worldwide RiskMAPs.

Responsibilities:

Translated business requirements and functional specifications into functional PegaRULES Process Commander Workflows following best practices

Created agents for automatic job scheduling

Created decision tables, decision map value, and declare expressions

Created the User Interface for the application

Worked with tracer, rules inspector, and clipboard for troubleshooting

Involved in bug fixing while the system is in QA environment

Used correspondence in Pega to send outbound email with different types of attachments

Environment: Windows XP, Oracle 10g, PegaRULES Process Commander 6.3 SP1, TOAD, MS Visio 2003, HTML, JavaScript, CSS, XML

7. Project: E-HIS (Hospital Information System) Jan 2011- Aug 2013

Client: Validus Health Care, Hyd, India

Role: .Net Developer

Description: The Main goal of the project is to automates all essential daily functions of the hospital and derive the best results from all its operations. E-HIS offers: OP & IP Billing, Pharmacy & Lab and types of reports. Technically this is DB Driven Application where in every function works with DB. Advantage of the project is secure data storage, less manipulations by the staff people in the hospitals especially in the Lab and Pharmacy.

Responsibilities:

Requirement Gathering and Analysis.

On time and defect free deliverables.

Timely responsiveness to customer queries.

Implementation of best performance techniques.

Design and Coding User Controls.

Database Interactions coding using ADO.NET.

Used 3-tier architecture for presentation layer, the Business and Data Access Layers and were coded using C#.NET

Environment:

Windows Server 2008, IIS, C#.NET, ASP.NET, SQL Server 2008, .Net Framework 4.0.

8. Project: MediSoft Apr 2010 - Dec 2010

Client: Validus Health Care, Hyd, India

Role: .Net Developer

Description: The MediSoft is products management application. User enters the received products and generates invoices according to the sales. This application manages complete accounts for sales and purchases and maintains balance sheets and also calculates VAT for purchases and sales.

The MediSoft Application is spread over modules as follows

Purchase order receiving

Invoicing

Account management

VAT Calculation

Reports

Responsibilities:

Analyzing Requirements.

Database Interactions coding using ADO.NET.

Used 3-tier architecture for presentation, Business and Data Access Layers using C#.NET

Provided Production support.

Unit Testing.

Environment:

C#.NET, WinForms, SQL Server, .Net Framework 3.5.

9. Project: Lead Discovery Apr 2009-Mar 2010

Client: Adroit Web Solutions, Hyd, India

Role: .Net Developer

Description: The main objective of this application is to find the contact details of a particular person or company like name, address, phone, email etc. using the keyword specified by the user.

The major functionality modules include:

Fetching Person details

Fetching Company details

Fetching Person details based on a LinkedIn Group specified by the user

Responsibilities:

Interacting with Client to gather Requirements.

Worked on fetching Personal and Company details Modules.

Used 3-tier architecture for presentation layer, the Business and Data Access Layers and were coded using C#.NET

Has done Unit Testing and Integration testing.

Environment:

C#.NET, WinForms, SQL Server, .Net Framework.

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