Human Resources
Resume:
JASON BAJAJ
Bradenton, FL 34203
*********@***.***
OBJECTIVE Secure a responsible career opportunity as a Human Resources Specialist, where I can fully utilize my training, human resource and management skills, while making a significant contribution to the success of my employer.
PROFILE Top producing corporate leadership professional with proven experience in Banking, Corporate Training, and Operations Management. Excel in recruiting, hiring, developing/mentoring and motivating key team members.
Areas of Business Start-Ups Employee/Client Relations
Expertise Teambuilding/Retention Orientations/Document Mgt.
Recruiting/Hiring Operational Efficiency
Training/Mentoring Customer Service/Quality
Lead and motivate team leaders and personnel applying people first philosophy. Cultivate on-going relationships with team members maintaining a professional yet personal touch. Offer quality interpersonal communications with diverse employees, vendors and clientele.
People-person with critical decision-making, problem solving and organizational skills. Thorough and energetic with the ability to take initiative while demonstrating strong work ethic.
Exceed expectations by maintaining high levels of efficiency and quality. Apply advanced technical skills in Microsoft Word, Excel and PowerPoint.
EDUCATION
UNIVERSITY OF PHOENIX, Phoenix, AZ
Bachelors Degree in Human Resource Management / Graduated 2014
Member of Delta Mu Delta International Honor Society in Business – Top 10%
Honor Society with University of Phoenix – minimum 3.85 GPA
Coursework Strategic Human Resource Management, Organizational Development, Fundamentals of Human Resource Management, Human Resource Risk Management, Total Compensation, Business Law, Employment Law, Statistics, Managerial & Financial Accounting, and Economics.
Training & Teambuilding, Training, Coaching / Developing.
Memberships Panera Bread, Situational Leadership Course.
Advanced and Intermediate Management Training Course.
Serv Safe Certification/Training, Current.
EXPERIENCE
PROFILE
2010 to Present CRACKER BARREL, St. Petersburg, FL
Human Resources Manager
Generated $5 million in annual sales within corporate training store. Conduct recruiting, hiring and interviewing. Facilitate orientations, manage employee relations and organize new hire documentation.
Oversee up to 122 personnel including five supervisors, and 22 skill trainers in training store.
Facilitate training classes and provide PIP counseling/coaching. Build customer relationships and ensure seamless service operations. Address discrimination complaints for customers/employees. FMLA requests and unemployment cases.
JASON BAJAJ Page Two
EXPERIENCE
Continued:
Achievements
Conduct department employee meetings to perform training and implement corporate directives. Control and implement asset protection policies.
Resolve customer/employee issues prior to escalating complaints to corporate headquarters. Communicate with corporate headquarters regarding sales/incident reports and costs.
Ranked as one of top five stores (out of 640), designated in Elite Five due to high level of efficiency, outstanding management communications and lowest employee turnover rates in District. Served as model training store for general managers.
Developed key talent and routinely hired qualified personnel. 90% of candidates referred to General Manager were subsequently hired due to best hiring practices.
Executed annual employee surveys to obtain feedback and develop action plan to continually improve satisfaction. Discussed performance daily with individual team members to maintain focus on service. Talked to all new hires on a daily basis before and after shifts to eliminate 30-day turnover.
Consistently make or exceed financial goals in sales and bottom line growth (ROI). Routinely have a flow through of 35%. Areas of financial control are labor, food, supplies, and maintenance. Assist in financial goal planning with District Managers and Vice Presidents of operations.
2004 to 2010 PANERA BREAD, New Port Richey, FL
Training Joint Venture General Manager / New Café Opening Director
Directed numerous store openings, and conducted formal training and orientations for senior management and personnel. Facilitated classes for groups of 20 plus district employees in food / labor costs and scheduling.
Conducted employee recruiting, teambuilding, staff meetings, coaching, training/development/certification, counseling (Performance Improvement Plans) and new hire documentation management.
Achievements
Oversaw start-up of eight Florida stores. Led training team comprised of supervisors and personnel in infrastructure implementation.
2002 to 2004 CITIZENS FIRST BANK, Lapeer, MI
Assistant Branch Manager
Oversaw branch start-up and supervised 25 employees, which involved hiring and training. Managed team of 15 customer service representatives. Planned and coordinated schedules.
Led consumer lending and business loan operations that included providing financial advice and investment tools. Identified special needs and described diverse financial products and service offerings.
Balanced daily and weekly cash reconciliation for drawers, bank vault and ATMs.
Achievements
Led opening of new regional branch that included human resource operations such as hiring/training and infrastructure implementation.
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