Project Management Microsoft Office
Resume:
Michael O. Flem
*** ********** **., *********** ** 08343
********@***.***
SUMMARY
Manager experienced in providing staff and team direction, review of technology, project management and hands on implementation. Involved in all aspects of directing internal IT department with networking, IBM I Series (AS400), software selection and customer support including help desk. Experienced in contract negotiations for vendor hardware, software and services. Experienced in vendor management and monitoring of vendors in relation to performance expectations,
SKILLS
Project Management
Experienced in project management for implementation across the enterprise dealing with vendors and internal resources to implement new hardware and software packages.
Policy and Procedures creation including determination of requirements
Technology Review
Technology requirements gathering, assessment, risk assessments and impact.
Business Continuity
Business Continuity Planning design, setup, review, testing, and verification.
Insure departments complete and follow Business Impact Analysis. Design recovery options as per BIA.
Software/Hardware
FIS Horizon, Formsprint, Redi Software, CoNetrix Tandem software including BCP and Vendor Management.
Microsoft Office and Windows7 – 10, Windows Server 2008 – 2012, SQL, Windows Office, Visio, Active Directory, IBM I Series (AS400) Operation, OS400 V5R4 – V7R2
Familiar with TCP/IP, Firewalls, Switches, DNS, Websites, VOIP
EXPERIENCE
CompuCom (Insight Global) (Temporary Services)
Assemble technical devices as per instructions and SOP policies within timelines to insure quota requirements.
Configure technical devices such as POS scanners, POS registers, PCs as per requirements based on SOP and customer configuration requirements.
Complete orders and make appropriate order changes in system to facilitate packing and shipping.
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05/2017 – 07/2017
Newfield National Bank 04/1988 – 10/2016
Primary Responsibility for all operations of MIS/IT for institution including Networking, Midrange systems, departmental processes and procedures, Help Desk services, eBanking Applications, and Website.
Guided IT through multiple successful audits and reviews.
Created teams which lead to successful completion of projects on time and budget.
Determine business case requirements, review RFPs, create proposal for review by technology committee, and implemented approved technologies. Maintain operational levels and functionality for current technologies.
Managed and directed staff in all areas related to IT, participation on various committees and user groups. Insured cross training of personnel to maintain service levels.
Insure staff resolves customer issues and implement appropriate actions for achieving excellence in customer satisfaction. Direct relationship with high impact customers to insure satisfaction and problem resolution.
Review, Monitor and Manage Relationships with technology vendors and products in accordance with SLA and contracts.
Report to Executive Management and Board of Directors on IT and developed IT strategy to meet business requirements.
Participated in the review, proposal, approvals and implementations of various projects relating to software and hardware providing improvements within the institution such Document Imaging, Cold Storage, Teller Systems, Internet Banking including Mobile Banking, and Mobile Remote Deposit.
Setup and tested Business Continuity Projects, Networking, telephony, system software, hardware changes.
Organized teams for projects and brought projects in under budget, on time, working with vendors and insuring objectives were accomplished. Insured processes were updated and reviewed to continue improvements.
Produce Policies and Procedures for departments, insure departments maintained appropriate manuals.
1980-1988
National Bank Gloucester County (First Fidelity NA South) 1980-1988
Final project with conversion team participation to consolidate check processing sites and merger of equipment, staff, and processes.
Manage and operate the systems to complete processing.
Monitor and supervise personnel to insure proper operation, system changes, settlements, processing and work completion.
Shipping/Receiving
Jamesway Corporation
Receive and ship all product into and out of store according to counts.
Insure all paperwork is followed and completed in accordance with shipping instructions.
Insure special handling packages were completed with security.
EDUCATION
Gloucester County College, Sewell NJ
Associates Degree Computer Information Systems
IBM Courses
Microsoft and Database Courses
Business Continuity Courses
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