Customer Service Microsoft Office
Resume:
Leonard W. Howze, Jr.
Stoughton, Massachusetts 02072
**************@*****.***
Skills and Qualifications
Microsoft Office
Licenses: Class B-CDL
Relevant Experience
Morgan Memorial Goodwill Industries, Boston, MA March 2016- June 2016
Developmental Specialist Intern
Assist staff members and participants in Day Habilitation Program
Provide companionship and guidance to participants with developmental disabilities
Professional Experience
Massachusetts Bay Transportation Authority, Boston, MA July 2005-August 2014
Customer Service Agent/Bus Operator
Provided on-site customer service to customers in MBTA Stations and platforms
Resolved revenue issues with fare vending and fare boxes in station
Assisted disabled customer with boarding and de-boarding MBTA vehicles
Maintained knowledge of MBTA system in order to provide routine information and directions to the public.
Prepare accident report as required.
Operate surface line vehicles along assigned routes
Pick up passengers and collect fares, checking passes and Id cards for validity
Protect revenue collected according to defined procedures
Inspects and/or test vehicle to ensure serviceable condition
Verizon, Braintree, MA
Directory Assistance Operator July 2004 –November 2004
Answered incoming calls from 411 customers
Resolved customer discrepancies, adjustments and inquires
Responsible for data entry of customer requests
Transportation Security Administration, Boston, MA August 2002-December 2003 Transportation Screener (Homeland Security-Logan Airport)
Responsible for the screening of passengers through various checkpoints inside Logan Airport.
Trained to identify the concealment of prohibited items i.e. weapons, explosives
Operate various screening equipment i.e. X-ray machine, trace explosive devices and walk through metal detectors
Perform body pat down searches
Education/Training
Morgan Memorial Goodwill Industries, Boston, Massachusetts March 2016-present
Humans Services Employment Ladder Program (HELP)
Roxbury Community College, Boston, Massachusetts 1993-1995
Business Management
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