Waterbury, CT 06704
Administrative: Filing, Billing; Calendar Management; Data Entry Alpha Numeric 10,500 keystrokes per hour; IBM Processing Equipment; Scanner with DataMagine WebScan and Index; Internet Research; Lotus 123; MS Office Suite, SoftMed, IDEA Portal, Centricity and Synapse, IDX, and SDK; Access, Excel, Outlook, and Word; MS Windows; Dual Monitor DS 1900S; TIMS Customer Centric; Planning and Scheduling; Telephone Reception; Transcription; Typing 60 wpm, Medical Records Management; Software: Passport, Databar Decoder and Production, Outlook, Microsoft Office Word 2007, Excel, PDF Creator, Dedicated Work Ethic, Priority-Setting, Attention to Detail, Initiative and Follow-Through, Problem-Solving Skills, Works effectively as a part of a team. Mailroom equipment weight scale and UPS label equipment
Really Good Stuff, (through Complete Staffing Solutions Inc.)-Monroe, CT
June 2017-September 2017
Customer Service /Order Entry Clerk
Inputting new purchase orders in the VAI system.
Taking Customer orders over the phone
Making outbound calls for customers’ orders regarding item (s) for missing color, quantity and correct item number that is missing on the purchase order.
Problem solving order over the phone like never received order or items being damaged.
Work for a manufacturing company
Verify order information from the customer
Community Health Network of CT (through A.R. Mazzotta Employment)- Wallingford, CT
February 2017-May 2017
Monitored incoming emails and faxes from HEDIS main emails
Entered new charts using MedCapture and Access
Called medical practices for follow up on charts that are outstanding or not received via fax, email or electronic
Respond to providers inquiry
Communicate with provider offices making requests for medical record information
Tech Air (through the Premier Group)-Naugatuck, CT
June 2016 to January 2017
Customer Service/Order Entry Clerk
Answers all incoming phone calls and distribute to appropriate person
Taking orders for Customers who want to order Gas or Dry Ice
Respond to Customer inquiry
Before securing orders take into consideration delivery date and inventory levels for fulfillment
Processed pre-schedule deliveries and schedule product deliveries for the customer as needed.
Informed Customers of product availability and lead times for all relevant products
Inputting orders in TIMS Customer Centric system to generate a delivery ticket so orders can be delivered, by the drivers.
Scanning invoices and sending them via email to customer
Taking Credit Card payments over the phone or walk in Customers.
Providing Customer Service by answering questions regarding specific gas or dry ice size that we have available.
Belimo (through The Premier Group) – Danbury, CT
February 2016 to May 2016
Answer incoming calls and direct calls to selected department or individual
Meeting and greeting visitors and creating visitor badges
Preparing invoices for mailing and filing invoices
Fosdick (through Randstad Staffing)-Wallingford, CT
Customer Service/Data Entry Clerk
December 2015 to February 2016
Taking in new orders for Customers
Providing Customer information regarding the status of their order
Taking inquiries or questions regarding the product from the customer.
Inputting orders into the system
Belimo (through the Premier Group) - Danbury, CT
November 2015 to December 2016 (Mailroom Facilities/Support)
Distribute mail to appropriate departments
Pack and ship FedEx and UPS shipments
Support the Marketing Department in organizing and collating marketing mailings of company literature
Check rates and weigh outgoing UPS packages
Post shipping labels on packages
Replenish office supplies
Ensure delivery of outgoing mail to courier
Maintain a neat and orderly employee common area
Set up beverages and light snacks for meetings and visitors
Eastern Account Services (through Aerotek) – Brookfield, CT
October 2015 to November/ 2015
Customer Service-Inbound/Data Entry
Providing customers with information regarding outstanding accounts balances.
Met a daily quota of 85% call volume.
Taking payments for old accounts and past due accounts.
Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
Higher One Inc. - New Haven, CT
June/2015 to October/2015
Data Entry CIP Specialist (Seasonal)
Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified
Notifying the account holders whose documents have been rejected (as expired, illegible, invalid) and request valid and/or legible copies for processing
Processing name change documents and requests to update customer information
Responding to CIP related Easy Help Incidents
News America Marketing - Wilton, CT
May 2011 to June 2015
Data Entry/Digital Producer
Set-up print at home coupon offers, along with revisions for both US and Canada coupons.
Participating in QA testing and providing feedback for both US and Canadian backend and frontend system.
Gathering data and building out sales planning grid for setting up magazine production.
Proof review process creatively visuals against data chart and bringing attention to any inaccuracies of the coupon offer set-up.
Executing end-to-end magazine production set-up process by gathering data, validating FSIOM order entry, verifying artwork, setting up coupons offers in the system, quality checking and pushing live the coupon.
Work closely with Senior Digital Content Producer to create and improve workflow for offer set-up.
Arranged for Fedex and UPS packages for pickup
Placed mail in bins for delivery
Working with Sales team to provide contents for the redesign of the overall coupon offer.
Creating coupons in Passport through Smartool to produce Smartprints and network offers.
Providing reports biweekly for collected data from Smartool of coupons produced.
Calendaring appointments using Microsoft Outlook.
Yale New Haven Hospital (through Kforce Staffing Agency) - New Haven, CT (contract)
September 2010 to May 2011
Data Entry Tech
Working with Centricity and Synapse
Entering data into Excel spreadsheet
Going through the EPI Merge Report and comparing the information in Centricity and making note on the Excel spreadsheet if the patient number, name, and address is in or not in Centricity
Shredding disk for Radiology Department and running a percentage report on total patient on the EPI merge report
Merging duplicate records from IDX and checking the correct information of name, DOB, social security numbers in SDK before merging records. Also, manually input data entry from report into IDX
Boehringer Ingelheim (Yoh Staffing) - Danbury, CT (contract)
August 2010 to September 2010
Worked with IDEA Portal for customer information by gathering scientific information
Transferring data files from Microsoft Office database to Adobe folder
Copying and prepared mail by scanning and ensuring accurate documents are transmitted
Yale New Haven Hospital (through Kforce) - New Haven, CT (contract)
January 2010 to August 2010
Scanning Tech Medical Records
Scanned appropriate medical record documents of discharged patients, following establish procedures, and ensuring accuracy in a timely performance medical record documents utilizing specified software
Review each scanned medical record document to ensure each scanned page belongs to the
patient and appropriate visit date
Rescan poor quality images as indicated and meet the required quota of records scanned daily/weekly
Prepped Inpatient, Outpatient, and GI bleed for scanning of medical records
CheckFreePay/Fiserv (through Workway Staffing) - Wallingford, CT (contract)
May 2009 to December 2009
Administrative Assistant/Data Entry Clerk
Assist with accuracy, organization, and maintenance of physical order of paper contracts and other legal documents, and then file contracts.
Contract scanning, uploading and data entry indexing of paper contracts into a new electronic filing system, Imagistics.
Internet Research for potential clients regarding company information
Screened follow-up calls to clients regarding updated Amendments for state compliance laws
Danbury Hospital (through Aerotek Staffing Agency) - Danbury, CT (contract)
March 2009 to May 2009
Data Entry Analyst
Converting new data fields into new software system for IT
Copying and scanning documents
Filing and ordering supplies
Answering phone for the IT department
Manipulate data to create detailed reports for colleagues
Check for incorrect information and formatting to fulfill company quality control policies in addition to correcting any errors introduced during the manual data entry process.
Wiggin and Dana LLP - New Haven, CT
October 2007 to March 2009
Data entry of diary info on a regular basis
Placed mail in metal bins for delivery
Stamped mail with Postage Meter
Date stamped incoming and outgoing mail
Enter new client/matter numbers in Access database
Assisted with conference room set up with food, water, and drinks
Arranged for Fedex and UPS packages for pickup
Maintain partner and associates calendars
Handle incoming telephone calls and forward messages in a timely manner
Create and maintain client files
Completed file request forms
Follow procedures to inactivate files and recall inactive files
Open and sort incoming mail when needed
Contact clients and opposing counsel to schedule appointments
Coordinate and make travel arrangements for assigned attorney(s)
Process facsimile and photocopy requests
Provide back-up assistance to other secretaries as required
Clayman, Tapper & Baram, LLC (through the Millard Group) - Bloomfield, CT (contract)
July 2007 to October 2007
Type and file forms I-864 (Affidavit of Support), I-765 (Application for Employment Authorization) to be sent to USCIS
Transcribe correspondence and memos
File and copy immigration documents
Schedule appointments for Attorney
Backup to the Receptionist
Turner Construction Co. (through Leafstone Staffing Agency) - Shelton, CT (contract)
May 2007 to July 2007
Type memos and correspondence
Data entry of purchase orders
Research information on the Internet
Filing and Order supplies
Create spreadsheet from Excel for expense report
Stone School of Business -New Haven, CT
Executive Secretarial Program, Diploma
Wilbur Cross High School -New Haven, CT
Business Curriculum, Diploma
Healthcare Cash Management Seminar, Inc.
Everest University Online, Tampa, FL
Medical Billing and Coding
2013 Associate Degree