Data Entry Customer Service

Gloria Dixon

**** ***** **** ******

Waterbury, CT 06704

**************@*****.***

203-***-**** Cell

SKILLS

Administrative: Filing, Billing; Calendar Management; Data Entry Alpha Numeric 10,500 keystrokes per hour; IBM Processing Equipment; Scanner with DataMagine WebScan and Index; Internet Research; Lotus 123; MS Office Suite, SoftMed, IDEA Portal, Centricity and Synapse, IDX, and SDK; Access, Excel, Outlook, and Word; MS Windows; Dual Monitor DS 1900S; TIMS Customer Centric; Planning and Scheduling; Telephone Reception; Transcription; Typing 60 wpm, Medical Records Management; Software: Passport, Databar Decoder and Production, Outlook, Microsoft Office Word 2007, Excel, PDF Creator, Dedicated Work Ethic, Priority-Setting, Attention to Detail, Initiative and Follow-Through, Problem-Solving Skills, Works effectively as a part of a team. Mailroom equipment weight scale and UPS label equipment

PROFESSIONAL EXPERIENCE

Really Good Stuff, (through Complete Staffing Solutions Inc.)-Monroe, CT

June 2017-September 2017

Customer Service /Order Entry Clerk

Inputting new purchase orders in the VAI system.

Taking Customer orders over the phone

Making outbound calls for customers’ orders regarding item (s) for missing color, quantity and correct item number that is missing on the purchase order.

Problem solving order over the phone like never received order or items being damaged.

Work for a manufacturing company

Verify order information from the customer

Community Health Network of CT (through A.R. Mazzotta Employment)- Wallingford, CT

February 2017-May 2017

HEDIS Administrator

Monitored incoming emails and faxes from HEDIS main emails

Entered new charts using MedCapture and Access

Called medical practices for follow up on charts that are outstanding or not received via fax, email or electronic

Respond to providers inquiry

Communicate with provider offices making requests for medical record information

Tech Air (through the Premier Group)-Naugatuck, CT

June 2016 to January 2017

Customer Service/Order Entry Clerk

Answers all incoming phone calls and distribute to appropriate person

Taking orders for Customers who want to order Gas or Dry Ice

Respond to Customer inquiry

Before securing orders take into consideration delivery date and inventory levels for fulfillment

Processed pre-schedule deliveries and schedule product deliveries for the customer as needed.

Informed Customers of product availability and lead times for all relevant products

Inputting orders in TIMS Customer Centric system to generate a delivery ticket so orders can be delivered, by the drivers.

Scanning invoices and sending them via email to customer

Taking Credit Card payments over the phone or walk in Customers.

Providing Customer Service by answering questions regarding specific gas or dry ice size that we have available.

Belimo (through The Premier Group) – Danbury, CT

February 2016 to May 2016

Receptionist

Answer incoming calls and direct calls to selected department or individual

Meeting and greeting visitors and creating visitor badges

Preparing invoices for mailing and filing invoices

Fosdick (through Randstad Staffing)-Wallingford, CT

Customer Service/Data Entry Clerk

December 2015 to February 2016

Taking in new orders for Customers

Providing Customer information regarding the status of their order

Taking inquiries or questions regarding the product from the customer.

Inputting orders into the system

Belimo (through the Premier Group) - Danbury, CT

November 2015 to December 2016 (Mailroom Facilities/Support)

Mailroom Facilities/Support

Distribute mail to appropriate departments

Pack and ship FedEx and UPS shipments

Support the Marketing Department in organizing and collating marketing mailings of company literature

Check rates and weigh outgoing UPS packages

Post shipping labels on packages

Replenish office supplies

Ensure delivery of outgoing mail to courier

Maintain a neat and orderly employee common area

Set up beverages and light snacks for meetings and visitors

Eastern Account Services (through Aerotek) – Brookfield, CT

October 2015 to November/ 2015

Customer Service-Inbound/Data Entry

Providing customers with information regarding outstanding accounts balances.

Met a daily quota of 85% call volume.

Taking payments for old accounts and past due accounts.

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.

Higher One Inc. - New Haven, CT

June/2015 to October/2015

Data Entry CIP Specialist (Seasonal)

Process identification documents by updating the respective account records to indicate a CIP status of verified or unverified

Notifying the account holders whose documents have been rejected (as expired, illegible, invalid) and request valid and/or legible copies for processing

Processing name change documents and requests to update customer information

Responding to CIP related Easy Help Incidents

News America Marketing - Wilton, CT

May 2011 to June 2015

Data Entry/Digital Producer

Set-up print at home coupon offers, along with revisions for both US and Canada coupons.

Participating in QA testing and providing feedback for both US and Canadian backend and frontend system.

Gathering data and building out sales planning grid for setting up magazine production.

Proof review process creatively visuals against data chart and bringing attention to any inaccuracies of the coupon offer set-up.

Executing end-to-end magazine production set-up process by gathering data, validating FSIOM order entry, verifying artwork, setting up coupons offers in the system, quality checking and pushing live the coupon.

Work closely with Senior Digital Content Producer to create and improve workflow for offer set-up.

Arranged for Fedex and UPS packages for pickup

Placed mail in bins for delivery

Working with Sales team to provide contents for the redesign of the overall coupon offer.

Creating coupons in Passport through Smartool to produce Smartprints and network offers.

Providing reports biweekly for collected data from Smartool of coupons produced.

Calendaring appointments using Microsoft Outlook.

Yale New Haven Hospital (through Kforce Staffing Agency) - New Haven, CT (contract)

September 2010 to May 2011

Data Entry Tech

Working with Centricity and Synapse

Entering data into Excel spreadsheet

Going through the EPI Merge Report and comparing the information in Centricity and making note on the Excel spreadsheet if the patient number, name, and address is in or not in Centricity

Shredding disk for Radiology Department and running a percentage report on total patient on the EPI merge report

Merging duplicate records from IDX and checking the correct information of name, DOB, social security numbers in SDK before merging records. Also, manually input data entry from report into IDX

Boehringer Ingelheim (Yoh Staffing) - Danbury, CT (contract)

August 2010 to September 2010

Document Clerk

Worked with IDEA Portal for customer information by gathering scientific information

Transferring data files from Microsoft Office database to Adobe folder

Copying and prepared mail by scanning and ensuring accurate documents are transmitted

Yale New Haven Hospital (through Kforce) - New Haven, CT (contract)

January 2010 to August 2010

Scanning Tech Medical Records

Scanned appropriate medical record documents of discharged patients, following establish procedures, and ensuring accuracy in a timely performance medical record documents utilizing specified software

Review each scanned medical record document to ensure each scanned page belongs to the

patient and appropriate visit date

Rescan poor quality images as indicated and meet the required quota of records scanned daily/weekly

Prepped Inpatient, Outpatient, and GI bleed for scanning of medical records

CheckFreePay/Fiserv (through Workway Staffing) - Wallingford, CT (contract)

May 2009 to December 2009

Administrative Assistant/Data Entry Clerk

Assist with accuracy, organization, and maintenance of physical order of paper contracts and other legal documents, and then file contracts.

Contract scanning, uploading and data entry indexing of paper contracts into a new electronic filing system, Imagistics.

Internet Research for potential clients regarding company information

Screened follow-up calls to clients regarding updated Amendments for state compliance laws

Danbury Hospital (through Aerotek Staffing Agency) - Danbury, CT (contract)

March 2009 to May 2009

Data Entry Analyst

Converting new data fields into new software system for IT

Copying and scanning documents

Filing and ordering supplies

Answering phone for the IT department

Manipulate data to create detailed reports for colleagues

Check for incorrect information and formatting to fulfill company quality control policies in addition to correcting any errors introduced during the manual data entry process.

Wiggin and Dana LLP - New Haven, CT

October 2007 to March 2009

Secretary

Data entry of diary info on a regular basis

Placed mail in metal bins for delivery

Stamped mail with Postage Meter

Date stamped incoming and outgoing mail

Enter new client/matter numbers in Access database

Transcribe documents

Assisted with conference room set up with food, water, and drinks

Arranged for Fedex and UPS packages for pickup

Maintain partner and associates calendars

Handle incoming telephone calls and forward messages in a timely manner

Create and maintain client files

Completed file request forms

Follow procedures to inactivate files and recall inactive files

Open and sort incoming mail when needed

Contact clients and opposing counsel to schedule appointments

Coordinate and make travel arrangements for assigned attorney(s)

Process facsimile and photocopy requests

Provide back-up assistance to other secretaries as required

Clayman, Tapper & Baram, LLC (through the Millard Group) - Bloomfield, CT (contract)

July 2007 to October 2007

Office Assistant-Part-time

Type and file forms I-864 (Affidavit of Support), I-765 (Application for Employment Authorization) to be sent to USCIS

Transcribe correspondence and memos

File and copy immigration documents

Schedule appointments for Attorney

Backup to the Receptionist

Turner Construction Co. (through Leafstone Staffing Agency) - Shelton, CT (contract)

May 2007 to July 2007

Secretary

Type memos and correspondence

Data entry of purchase orders

Research information on the Internet

Filing and Order supplies

Answer telephone

Create spreadsheet from Excel for expense report

EDUCATION

Stone School of Business -New Haven, CT

Executive Secretarial Program, Diploma

Wilbur Cross High School -New Haven, CT

Business Curriculum, Diploma

Healthcare Cash Management Seminar, Inc.

Certificate

Everest University Online, Tampa, FL

Medical Billing and Coding

2013 Associate Degree

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