Customer Service Manager

Profile

To secure a challenging and rewarding career where my educational knowledge, as

well as my past and current work experience, will help me build a lasting relationship with a strong and growing company.

Experience

GROUP SUPERVISOR, WALGREENS DISTRIBUTION CENTER - 2017-PRESENT Supervise daily work (picking, stocking & shipping), accounting for daily attendance and balancing the workflow. Practice lean culture to work towards a cleaner more efficient environment. Operate within a daily budget, process daily KPI’s. Handle time off request as well as disciplinary coaching. Team member engagement is a top priority. Daily audits to ensure inventory accuracy. Recommend temporary team members for hire. Participate in interviewing process. Daily safety audits. Communicate with others areas of DC to ensure shift work is complete. ($65,000 Annually)

WAREHOUSE COORDINATOR, WINCO FOODS INC 2002-2017 Manage and supervise shift in the event of managers absence, setting up shift, calculating labor availability to complete labor hours for the day, determining overtime necessities, allocating workload to subordinates, billing, scheduling inbound deliveries as well as outbound, managing dock space available to complete both in/outbound deliveries, resolve shift problems to the best of my abilities, run all necessary documents to support completion of daily workload, ensure following shift is ready to begin daily workload, receive inbound, sign all supporting load documents to confirm correct product was delivered, load outbound deliveries to meet proper weight requirement, order selecting, inventory control. Forklift certified through company. ($60,000 Annually)

Education

Cosumnes River College Associates Degree in General Business Skills

Proficient in MS Word, MS Excel, email client, Internet applications, and the proficient use of a PC. Answering telephones and speaking with customers on a daily basis. Clearly explain inventory issues and appropriate resolutions to fellow employees. Greeting and interacting with customers. Daily use of AS400 WMS and Vocollect. Involved in training activities.

References

Jonathan Casias, Assistant Warehouse Manager, Winco Foods Inc 209-***-**** Josh Clack, Assistant Shift Supervisor, Winco Foods Inc, 209-***-**** Shas Aguilar

916-***-**** *.*********@*****.*** 8424 Cutler Way Sacramento, Ca 95828