Project Manager Service

RON D. ROZANSKI

860-***-**** ** Sunset Road, Newington, CT 06111 ***********@*****.***

I am an Experienced Manager with over 30 years in the telecommunications industry, including 20 years in management with up to 70 technicians, supervisors and office staff. I am highly organized, detailed oriented and a problem solver with a solid track record of dedication and high quality work. AM BROADBAND / FTS 2009 – June 2017

PROJECT MANAGER

• Recruit, train and motivate supervisors and technicians to meet and exceed company standards

• Manages complex customer issues to reach an agreeable resolution to both parties

• Growing PC while remaining within budget constraints

• Project Manager of 2 PC’s; coordinated merger and ultimate closure of one and move all personal into one building.

- Responsible for complete restructuring of Second PC, from personnel to equipment/vehicles prior to company deciding upon merging.

- Including but not limited to removing/dispersing all equipment, furniture, structures and vehicles.

- Completed walkthrough for closure to insure no damage per landlord specifications.

- Combine both projects into one with employees, technicians, vehicles and equipment.

• Responsible for fleet of trucks, from insurance and registration to all repairs and relocating around the country.

• Chairman for Personal Safety Committee for the Connecticut Systems. Compose and distribute meeting notes.

• Designed and Implemented the Circle of Safety Program, which is now used throughout the Country.

• Conduct Weekly Safety Meetings with all employees to keep them informed of all updated safety rules/issues. Implemented Quarterly Contests for Technicians on Safety Awareness to cut down on workplace incidents.

• Strong interpersonal skills.

• Responsible for startup of new projects in other states to a successful completion

• Responsible for hiring and firing of employees for PC

• Compose Yearly Performance Reviews

• Write up incident/accident reports

• Recognized for Profiles in Leadership throughout the Country. VERIZON WIRELESS PROJECT 2016

Working in Virginia and Maryland for employee support overseeing up to 85 Technicians working on a Fiber Project to Completion.

FLORIDA PROJECT 2017

Through connections made started fiber installations for another company with 8 technicians for residential areas in the Naples and Bonita Springs area to generate new business for my current employer. RCH 2005 – 2007

PROJECT MANAGER

• Responsible for the Start Up of the First Connecticut PC for the New Jersey based company.

• Managed 10 Technicians doing disconnection of services and cable box pickups.

• Direct Liaison with Comcast Corporate to generate new business for RCH Connecticut.

• Daily invoicing of work completed to RCH Corporate Office for payment by Comcast. RON D. ROZANSKI – PAGE 2

CHARTER COMMUNICATIONS 2003 – 2005

SUPERVISOR TO PROJECT MANAGER

• Responsible for 30+ Employees, including line and service technicians, supervisors and office staff.

• Supervision of audit department which was responsible for customer accounts.

• Recruiting and hiring of all new employees in accordance with company policy.

• Oversaw all building maintenance including the warehouse.

• Received numerous Honors and Awards including Supervisor of the Month AT & T BROADBAND 1981 – 2003

Field Supervisor (1989 – 2003) / Service Technician (1981 – 1989)

• Supervised first digital launch in the United States; trained and supported technicians on new service.

• Supervisor to all field personnel; hiring, termination, coaching.

• Member of Safety Committee; Monthly Meetings, follow through of safety issues, created/implemented Safety Recognition Program which reduced vehicle accidents and in-home customer damages.

• Training and mentoring technicians for advanced positions, i.e., lead tech, supervisor.

• Assist Technical Manager with all training of field personnel.

• Completed follow-up’s of all customer contacts to ensure customer satisfaction.

• Customer problem resolutions of complaints of both service and employee related issues.

• Conduct weekly meetings with all technicians.

• Maintained quality control through preventative maintenance of products and related equipment.

• Truck and tool inspections, service and systems of employees and contractors.

• Inspection of quality installations, service and systems of employees and contractors.

• Ensure timely completion of all orders for installation or service and proper customer notification of any delay. EDUCATION 1976 Pulaski High School, New Britain, CT SKILLS, TRAINING, FTS AND AT & T IN HOUSE TRAINING Microsoft Word and Excell Safety Standards and Procedures Supervising, Mentoring of Staff Public Service License (Telephone) Internal and External Customer Relations Technical Knowledge (Digital Cable TV & Phone) Workplace Harassment Smith Driver Training Certificate Conflict Resolution PANs, CANs and Terminations

Diversity Training Interviewing 101

Leading the Broadband Way Management Training Interaction Management Professional Customer Relations The Professional Supervisor Customer First Training Supervisor Safety Training Effective Supervision Management Public Service Licensing Digital Training Ladder Training

Confined Space Training At Home Single Installer Training HDTV Train the Trainer Digital Telephone Installation and Service HONORS AND AWARDS

Employee of the Year – 1990

Supervisor of the Month – Numerous Times

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