Customer Service Information Technology

Curriculum Vitae- Jingle M. Hinto

#** ** ***** **. **** Sitio Saguingan, Taguig City 1633. Mobile: 094********. ************@*****.***

Personal Detail

Date of birth: 12 December 1983

Age: 33 yrs. Old

Religion: Iglesia ni Cristo

Nationality: Filipino Citizen

Languages: English, Filipino

Marital Status: Single

Objective

Objective Seeking a responsible position where my background, experience and training will be of mutual value to a progressive organization and my career. I would also like to work for a company that value their goals and keeping the customer satisfied.

Educational Background

Bachelor of Science in Information Technology

Polytechnic University of the Philippines Taguig Campus

Taguig City, Philippines (April 2005)

Major course included Programming, Database Management, Software Engineering, Systems Analysis and Design, Data Communications, Data Structures, Software Testing, User Interface Design, Technical Writing and Presentation Skills, Computer Graphics, Software Documentations.

Relevant Experience

Work Experience

I. Assistant Steward- Tsakos Shipping Company (Greece, Athens) November 2015-Oct 2016

Largely responsible for applying excellent service, on occasion formal tableside service from a guerdon cart, and expert bartending skills while continuing to maintain interior housekeeping during a trip.

Contributes towards a consciousness of the need for teamwork to obtain interior objectives.

Maintains good housekeeping of the interior and a positive, high-energy work attitude at all times.

Assists with physical product inventories, provisioning, writing & updating checklists, and all other applicable tasks within interior.

Participates in the creative planning and quality service of theme dinners relative to location.

Projects enthusiasm and flexibility at all times (particularly when owners and guests are on board) by taking a positive, high-energy approach to all requests and tasks.

Creates personal performance assessments and evaluations.

Assumes full responsibility for certain onboard safety tasks (as assigned by the First Mate).

Conscientiously covers watch in accordance with the list of responsibilities in the crew mess.

October/2010 – April/2013

Job Title: DS3/OCN Circuit Provisioner for MPL (Verizon Account) -Sykes Asia Inc., Makati City, Philippines

Support major projects and single orders of a million dollar account.

Responsible for End to End provisioning process flow includes all sub-processes and activities and the sequence required to accomplish the goals of the process from the design of the circuits up to order installation.

Coordinating and tracking circuit delivery with technicians, engineers, other team members and vendors.

Issuing change orders disconnects circuits as needed.

Monitors the circuit delivery process related to installation and maintenance of dedicated circuits.

November/2005 – October/2010

Job Title: Cablenet Tech Support- MCI (Microwave Communication Inc. Account) - Sykes Asia Inc., Makati City, Philippines.

Responsible for the order entry of the creation of the system order needed to efficiency and seamlessly switch the end-user’s telephone numbers (new order existing) from their current carrier to the MCI cable company.

Managing many orders at the same time while applying the importance of quality.

Demonstrate efficient use of variety of system tools in porting telephone numbers or creations of new telephone services.

Troubleshoots orders/system errors in MCI internal system.

Responsible for escalated and sensitive orders with issues that needs extensive research. Evaluation and monitoring of these orders to resolve and push it to completion

Skills & Qualification

7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, planning/implementing proactive procedures and systems to avoid problems in the first place.

Possess strong computer skills

Word, Excel, PowerPoint, Ms Office

Excellent working knowledge using both Windows XP,Vista and Windows 7

Character References

Carmen Alamil

Tsakos Shipping Company

Phone: 8941623

Mobile: 091********

Phoebe Q. Baczynski

Accounting Manager- Tsakos Shipping Company

Email: **********@****.**

Phone: 9643525

Mobile: 091********

Contact this candidate