Engineer Customer Service

Vilaylack Vorarath

***** *. ****** ***** *********@*****.***

Maricopa, AZ 85139 Phone 520-***-****

Objective: Delivery driver.

Professional Experience: 2015-present.

China King Restaurant, Chandler, AZ.

- Ran restaurant business as self-employed.

NCR Corporation, Atlanta, Georgia/Phoenix 2007–2015

Customer Engineer.

Responsibilities:

- Fixed computers, servers, cash registers and printers.

EDS/Philips Semiconductors, San Jose, CA 2000 – 2007

Network /Desktop support administrator

Responsibilities:

Troubleshot, and resolved the laptops/desktops issues related to network and the platforms both hardware and software on Dell and Compaq computers.

Had deployment experiences with desktops/laptops in the corporate network and remote access support.

Installed, configured, and troubleshot all windows platforms, Lotus Notes, Outlook.

Configured the computers cloning through Ghost software on multiple vendors PC’S.

Responsible for initial setup and configuration of laptop and desktop computers.

Installation and maintenance of desktop and enterprise software at the end user level.

Entex, Santa Clara, CA 1998 – 2000

Senior Customer Engineer

Responsibilities:

Installed, configured, troubleshot and resolved the desktops/laptops issues related to network and the platforms both hardware and software.

Installed, configured, and troubleshot all windows platforms.

Deployment experiences with desktops/laptops, remote access.

Assisted in migrating from CC-Mail to Outlook.

First tier support in resolving customer problems either over the phone or directly, as well as, provide documentation of support calls and resolutions.

End user support related to servers, desktops, meetings, presentations, telecommunications, and company events with a focus on customer service.

EDP@EDS/Adobe, San Jose, CA 1997 – 1998

Desktop/laptop Support /Network Technician

Responsibilities:

Installed, configured, troubleshot, and resolved desktops/laptops issues related

to Network, and the PC/Laptop platform.

Proficient in Windows 95/98, and Windows NT. Deployment experiences with remote dial-up connectivity. Utilized TCP/IP for desktop/Laptop connectivity issues.

General computer hardware and networking knowledge.

Software support and troubleshooting skills.

Precision Digital Networks, Mountain View, CA 1995 – 1997

Network Technician

Responsibilities:

Provided support services both in software and hardware on Laptop and Desktop to end users, including installation, configuration, troubleshooting on Windows NT, 95 and Novell. Utilized TCP/IP for desktop connectivity issues. Troubleshooting, repairing and maintaining IBM compatible systems.

Hall-Kinion @Gasonics International, San Jose, CA 1994 – 1995

Configuration Technician

Responsibilities:

Installed, configured, troubleshot computers and deployed the laptops/desktops.

Installed, configures Windows 95 and NT workstation in TCP/IP networked operating system.

Installed and maintained network stand-alone printers.

To provide friendly and professional assistance in configuring computer systems/software, as well as, provide general end user support while exceeding expectations resolving customer hardware, software, and application issues.

Education:

A.S. Degree in computer science - Alameda College, Boise, ID.

MCSE (Microsoft Certified Systems Engineer)

A+ certified.

CNE (Certified Netware Engineer)

Certificate in Computer Technology.

Forklift Certification

Status: US. Citizen

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