Data Entry Customer Service
Resume:
Carmelita Garcia
El Paso, TX *****
*******@*****.***
Authorized to work in the US for any employer
Work Experience
Secretary/Receptionist
Burnett Specialists - El Paso, TX
September 2017 to Present
Answer phones, Invoices, PO's, A/R A/P, Bank Ledgers (balance) data entry, fax, scan, Payroll, running errands, typing letters, outgoing n incoming mail, Expense reports, customer service Administrative Assistant/Receptionist
Tucker Midstream - Big Spring, TX
July 2016 to July 2017
Answering phones, Greet Visitors, POs & Invoice, fuel, yard tickets, outgoing mail, scan, fax, 10 keypunch, microsoft word, excel, schedule /organize meetings, hotel reservations, assist on different departments with projects, ordering supplies,
Title Clerk
Howard County Tax Accessor - Big Spring, TX
November 2015 to October 2016
Process paperwork for titles and registrations for all vehicles out of Howard County. Making sure all contracts are worked properly so there are no funding issues also working closely with other dealerships on Title transfers on purchase vehicles. Data Entry, answering phones, Cashier, 10 key, Renewal registration, handicap placards, title transfer, salvage transfer, fax, copy, RTS program, word n excel. DEEDS SPECIALIST / DATA ENTRY
HOWARD COUNTY APPRAISAL DISTRICT - Big Spring, TX
September 2013 to July 2015
Responsibilities
Data Entry, Probates, heirship affidavits, correct n research deeds, maps, correct the tracts of land n properties, ARB protests, set time n dates, enter data n create accounts. OFFICE CLERK, DETENTION OFFICER, TRANSPORTER
HOWARD COUNTY JUVENILE PROBATION - Big Spring, TX
May 2013 to February 2014
Responsibilities
Data entry, Preparing documents, filing, scanning, answering phones, receiving payments n fees, transporting juvenile females inmates to another facility, escorting juveniles to court, drug test screener, dates, monitoring. Screener/Records clerk
Howard County Community Health Center - Big Spring, TX September 2011 to May 2013
Responsibilities
Data Entry, Screen the new patients, answer phones, customer service, maintain patients files, billing, Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer. Maintains master patient index by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures.
Initiates the medical record by creating and processing the patient care record folder. Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.
Delivers charts to assigned areas of the hospital by following established routing procedures. Keeps health care providers informed by communicating availability or unavailability of the record. Maintains quality results by following hospital standards. Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
Maintains patient confidence by keeping patient records information confidential. Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and jcaho standards. Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. ER Patient Access Registration
UMC Hospital - El Paso, TX
June 2009 to April 2011
Greeted patients provided information about department and answered phones. Interviewed more than 45 patients and their representatives each day to acquire appropriate and accurate demographic information.
Completed accurate registration data transfer paperwork and other relevant hospital forms. Proficient with computer registration systems and interviewing patients to acquire accurate demographic information. Presents a calm collaborative approach to solving problems working with patients and keeping a sometimes hectic environment operating smoothly and efficiently.
Transported patients to other hospital departments as necessary. Worked with team to consolidate duplicate registration procedures accelerating the process by 16 percent. Skills
billing (1 year), Cashier (1 year), CASHIERING (3 years), Data Entry (10+ years), scanning (8 years), patient access registration (2 years), FAX (10+ years), PBX SWITCHBOARD (10+ years), Customer Service Skills (10+ years), 10- Key (8 years), Word (10+ years), Excel (10+ years), Powerpoint (3 years) Additional Information
SKILLS
Data Entry, Typing 96 WPM / 10 key punch, billing, cashier, a/p, dispatch, RTS systems, windows word,excel, power point, scanning, faxing, switchboard, Greeting customers in a friendly and efficient manner, Answering questions, addressing concerns and handling complaints, Using word processing, scheduling, spreadsheet and presentation software programs, Working in teams and completing delegated tasks, Writing or creating reports, letters, invoices, and professional emails, Preparing and sending out mass mailings or mass emails with great accuracy, Completing multiple tasks at once and prioritizing tasks in order of importance,Answering and making phone calls, Meeting project deadlines using time management skills (calendar tools, task lists), Planning/organizing social events, meetings and workshops, Managing calendars and setting appointments, Processing orders, invoices and Expenses reports, Ordering office supplies, Maintaining confidentiality of files and documents in which you had access.
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