Technical Writer Project

DAVID D. PFLUEGER

Tustin, CA ***** 714-***-****

****.********@*****.***

www.linkedin.com/in/davepflueger

ORGANIZED AND RELIABLE SOFTWARE TECHNICAL WRITER

Publish Wide-Ranging Content Outputs Consistently Deliver Quality Documentation Accomplished senior technical writer who uses face-to-face and collaborative styles to research, design and write a variety of technical documentation types. Reputation for writing and rewriting until it is right. Expert in managing and leading writing teams that translate and publish complex technical documentation to a mixture of outputs under aggressive time constraints. Documented history of meeting project deadlines and working collaboratively in cross-team environments.

Content Design

Team meeting facilitation

Compose for accessibility

and globalization

Lead agile-based teams

User interface design

Write DITA, HTML and Eclipse-based documentation

PROFESSIONAL EXPERIENCE

iBASEt, Foothill Ranch, CA 2016 to 2017

Technical Writer

Managed documentation projects from inception to final delivery. Scheduled content reviews and reviewer approvals. Actively identified areas of weakness or gaps in existing documentation. Researched and wrote scenario-based online help topics, created training materials for instructor-led classes, and created documentation for product extension deliverables.

Planned, prepared, and researched course materials and exercises.

Wrote and published product user content to the company online knowledge center and relied heavily on using the Solumina software to develop content and verify content accuracy.

Prepared user guides, installation guides, configuration guides, and online help.

Created training materials and product extension documentation for PDF delivery.

Provided technical writing and documentation support to various levels of internal personnel.

IBM CORPORATION, Costa Mesa, CA 2006 to 2016

Information Developer (2009 to 2016)

Researched and created product documentation required for new release and maintenance deliveries of software. Functioned as part of development team, using cutting edge agile and Rational Team Concert (RTC) methodologies that completed product delivery under aggressive scheduling constraints. Collaborated with Marketing, Level 2 Support, QA and Engineering to deliver product as single team.

Led agile-based IBM Enterprise Records documentation effort and worked with product marketing to determine customer-requested document enhancements in the form of quality plan goals that were incorporated into documentation deliverables. Sized and scheduled entire project cycles using sizing spreadsheets.

Created product overview, installation/update, product help, administration and error message documentation that met stringent accessibility requirements and global support standards. Directed team members on specific tasks needed to complete product documentation.

Eliminated need for hard copy documentation deliverables by formatting and transforming documentation to be accessible in Knowledge Center environment on company website.

Provided content design specific input in product user interfaces using concepts of embedded assistance and progressive disclosure.

Allowed management to monitor project status in real time by developing comprehensive set of work item statistical charts using RTC dashboards.

Ensured complete and accurate delivery and accessibility in all supported languages by thoroughly testing documentation deliverables, using My Translation Portal (MTP) and Translation Communication Tool (TCT).

Staff Software Engineer (2006 to 2008)

Led and was primary writer for 2 different products, focusing on releasing accurate documentation, reducing defects and improving product consumability.

Converted all assigned project documentation from Adobe FrameMaker to DITA-based XML solution so products could be marketed as IBM offerings. This conversion enabled consistent, companywide content reuse and better support for agile development processes.

Reduced defect backlog 75% and exceeded project defect goals 25% by incorporating field and customer feedback into design and construction of project user and administrator documentation.

Improved customer accessibility to assigned documentation by ensuring that all necessary documents were made available on company website.

FILENET CORPORATION, Costa Mesa, CA

Purchased by IBM in 2006

Documentation Project Leader (1995 to 2006)

Managed technical writers of Procedures Writing Group by assigning projects, reviewing work, interfacing between departments, and purchasing departmental equipment. Continued to perform Senior Technical Writer tasks on many high-priority documents.

Showed initiative and sought information from development and marketing for 2 products with multiple yearly version and maintenance releases. Interviewed and hired new writers and coordinated training and onboarding.

Finished assigned documentation deliverables after assuming responsibility for IBM Enterprise Records by quickly learning product and managing writing teams.

Ensured that employees felt valued and produced high-quality work by recognizing their efforts up the chain of command and delegating decision making about work assignments.

Completed release of software product deliverable by assembling documentation and burning documentation CDs.

ADDITIONAL FILENET AND OTHER COMPANY RELEVANT EXPERIENCE Senior Technical Writer, Costa Mesa, CA

Led documentation projects and researched, wrote and published in-house software documentation. FLUID RECYCLING SERVICES, INC., Corporate Technical Writing Specialist, Santa Ana, CA Designed and wrote technical training manuals for field technicians, and produced technical training video used by company field technicians.

Private Practice Writing Consultant, Orange, CA

Prepared video scripting.

HUGHES AIRCRAFT COMPANY, Senior Instructional Designer, Fullerton, CA Created technical, employee communications and development training.

EDUCATION

Bachelor of Arts (BA), English

UNIVERSITY OF REDLANDS, Redlands, CA

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