Customer Service Accounts Payable

EDUCATION

Bachelor of Science in Management and Leadership

Union University, Germantown, Tennessee

Computer Operator

State Technical Institute, Memphis, Tennessee

CERTIFICATION

High Tech Secretarial

Branell College, Memphis, Tennessee

SUMMARY

Professional with proven customer service experience.

Exceptional global communication and interpersonal skills.

Ability to work well with others, both independently and as a team member.

Skilled in assessing and resolving a broad range of issues.

Strong willingness to learn new tools.

PROFESSIONAL EXPERIENCE

SEDGWICK, Memphis, TN 2013-2017

Account Payable Accountant

Provided customer service to internal and external customers.

Focused on operational goals and on-time delivery & pick-ups.

Responded to daily inquiries and request for assistance from business contacts (contractors).

Maintains vendor to be setup for clients, customer accounts, and performs the invoice processing.

Established and built professional relationships and review opportunities to improve the departmental fundamentals.

Prepared daily, weekly and monthly reports.

Generated weekly checks, wires, and ACH payments.

Reconciles records with internal company employees and management, or external vendors or customers

MID AMERICA APARTMENT, Memphis, TN

Accounts Payable Supervisor 2000-2013

Interpreted test conditions and write clear and understandable expected results utilized in testing.

Maintains vendor setup for clients, customer accounts, and performed the invoice for processing.

Monitored accuracy of invoice process.

Conducted systems integration testing following documented procedures to ensure proper operation.

Developed Standard Operations Procedure manual.

Trained new and existing employees.

Implemented adjustments on systems to ensure accuracy of new software.

Provided weekly status updates to management and business partners.

Reconciles records with internal employees and management, or external vendors or customers.

Generated weekly checks, wires, and ACH payments.

GATEWAY PERSONNEL TEMP AGENCY, Memphis, TN

Accounts Payable Accountant 1999-2000

Reviewed and investigated claims approval submitted worldwide from $1,000 to $1mm.

Processed and issued payments to vendors

Subject matter expert on applicable laws relevant to assigned claims.

Trained new and existing employees.

Established appropriate reserves on assigned claims and notified insurance carrier as required.

Managed subrogation and recovery to ensure reimbursement.

Reconciles records with internal employees and management, or external vendors or customers.

Maintains vendor setup for clients, customer accounts, and performed the invoice for processing.

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