Microsoft Office High School
Resume:
SUMMARY OF QUALIFICATIONS
My experience in financial services has produced a consistent record and a high level of job performance. I have exceptional communication and problem solving skills with the ability to deal effectively with people under pressure while making judicious decisions. I have also been involved in community service efforts where I have taken a principal role in leading teams and reaching pre-set goals. With excellent communication skills, along with financial, analytical and technical expertise, I have earned the confidence and trust of customers, peers and managers.
Experience
2016-Present. Amazon. Atlanta, GA
Fulfillment Associate
2006-2016 SunTrust Bank Atlanta, GA
Operations Specialist 3
Processing Deposit Verifications and Audit Confirmations received from authorized requestors with client authorization.
Retrieving client statements, interest information, and information on loans.
Serve as the primary contact for resolving inquiries and issues daily.
Data entry processor
1997-2005 SunTrust Bank Stockbridge, GA
Operations Specialist 4
Analyze reports and mainframe systems such as OBIQ, OCRF, XPTR, PC Vision, Vector and Image Link to determine the reason for returned items and update the database with customer information in CRF.
Identify and key the bank of first deposit into Vector 5 mainframe application, process items, and balance batches and cash letters for proper delivery to the Federal Reserve Bank.
Match and verify the items with the printed cash letters, pull copies of missing items from Image Link, and qualify items via NCR 7780 power encoder for proper delivery to the BOFD.
Process commercial statements for month-end return to customers.
Verify the item information to determine the proper charge back. Match cash letters, balance the items, and prepare advice mailings to the customers to handle the represented items and sent the work to proof to be processed.
Process orders, prepare correspondence, and fulfill customer needs to ensure customer satisfaction
1996–1997 Mellon Bank College Park, GA
Account Processor Specialist
Process commercial accounts for the Wholesale Lockbox Department.
Balance remittal advices, encode and scan items by amount.
Proof, collate, batch, and mail correspondences to commercial customers in the Wholesale Lockbox Department.
1995–1996 Nations Bank College Park, GA
Account Processor Specialist
Process commercial accounts for the Wholesale Lockbox Department.
Balance remittal advices, encode and scan items by amounts.
Education
High School Diploma
Tri-Cities High School
East Point, GA
Skills
Microsoft Office, Windows 95 and 98, Dial up/ Remote Access/User Manager, 2000, XP, Printer, NCR 7780, MS Outlook, Internet, Filing, Organization & Communication Skills, and Call Center experience
References
Available upon request
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