Network Technician/I.T. Support

Richard M. Fritz

*** ************ **, *******, ** 28326 919-***-**** ********@*******.***

Objective

To become part of a team that is set to resolving, establishing, providing I.T. Support, and repairing technical networking issues for the company.

Education

ASSOCIATES IN APPLIED SCIENCE IN NETWORKING TECHNOLOGY JULY 2017 SANDHILLS COMMUNITY COLLEGE

Major: Networking Technology.

Minor: I.T. Support/Computer Forensic.

GPA: 3.95 July 2017

Honors Society: Phi Theta Kappa

Related coursework: Computer upgrade and repair, Computer Forensic, Introduction to Computers, Operating System Concepts, Information System Business Concepts, Windows Single User, Windows Administration, Internet/Web Fundamentals, Linux/Unix Single User, Network Basics, Routing Basics, Routing & Switching I, II, and Networking Project.

CERTIFICATIONS

Computer Forensic; July 2017.

Cisco Networking; May 2017.

I.T. Support; May 2017.

Skills & Abilities

TECHNICAL SKILLS

Hands on experience repairing desktop towers and laptops, upgrading and installing Windows Operating systems, virus/malware removal, computer component removal/replacement, software installation/diagnosing, wiring Ethernet straight-through and crossover cables, running Ethernet cable, and setting-up workstations.

Setting up and establishing static TCP/IP, VPN, OSPF, EIGRP, VLANs, NAT, IP-Tunnel, and wireless setup.

SALES

7+ years of experience in retail sales and customer sales. Operations included providing customer assistance, special orders, RMA returns, and yearly inventory cataloging.

COMMUNICATION

7+ years in customer communication skills, customer phone support, phone sales, ordering company supplies, e-mail communication, and faxing.

Experience

VOLUNTEER SANDHILLS COMMUNITY COLLEGE AUGUST 2016 – DECEMBER 2016

Part of curriculum course in computer upgrade and repair, that performed volunteer services which provided hands on experience with repairing various computer repair services for students, faculty, and the community. Primary responsibilities included computer diagnosing, installing/repairing Operating Systems, laptop repair, installing software and repair, computer component upgrade/repair, and providing customers with technical help.

SHIFT-RUNNER GBR PIZZA INC. DOMINOS 2011 – 2016

Primary job key responsibilities were to manage. Job responsibilities included training employees in food preparation, management of team members, daily inventory, daily cash outs, interviewing potential candidates, resolving customer complaints, phone sales, in-store sales, and supervising the store and employees.

WAREHOUSE MANAGER CAROLINA POOLS INC 2008 – 2010

Operations of job included to managing warehouse equipment, preparing job site inventory, retail sales, RMA returns, shipping and receiving, daily inventory check, ordering company supplies, phone sells, and faxing documents.

Other operations that I provided for the company included aiding with computer technical issues, setting up fax machines and printers, computer and software support, virus/malware removal, setting up new computer equipment and installation, and any other technical issues the company encountered.

Achievements

HONORS SOCIETY – PHI THETA KAPPA APRIL 2016 SANDHILLS COMMUNITY COLLEGE

Graduated from Sandhills Community College with highest honors: Summa Cum Laude

ACADEMIC AWARD APRIL 2017 SANDHILLS COMMUNITY COLLEGE

The John and Grace Hoad Award in Technical Writing.

Hobbies

Reading and staying up-to-date on new technology.

Sport activities I enjoy are playing golf, baseball, bowling, and basketball.

I like to spend extra time on fixing computers, cellphones, tablets, and resolving other technical issues for my family and friends.

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