Refresh Team, Windows Migration, Deployment, Desk Side Support, Help D

Albert L Themes

Washington, DC

Phone 202-***-****

*************@*****.***

I want to work within your company utilizing my 13 years of computer experiences.

I have an (AA) Associate Degree in Computer Networking also I am A+ Certified in Hardware only. I have a Certificate in Microsoft Office Skill.

I oversee daily performance of computer systems,

Albert does give good and excellent customer service skills that meet the customers and your company needs.

Experiences

UBER June 2016 - Present

Relative Experience: Washington, DC, VA, MD

Transporting customers

•Pickup clients and drop off at destination

•Receive call from customers about information and location

•Keep vehicle in good condition for driving customers

•Keep vehicle gas of fused up

•Report all incidents

Insight Global April 2016 - June 2016

Relative Experience: Washington, D C

Desk Side Support

•Refresh Computers, Software, Files, Folder

•Network printers, local printers

•Installed PC connecting to network and peripherals

•Connecting phone, Mac Addresses, IP Addresses

•Trouble Shoot all migration issues

•Help clients with computer issues

AgensysCorp /FDA Government June 2015 - Dec 2015

Relative Experience: Wash DC, White Oak MD

Windows 7 Migration / Desk Side Support

•Refresh Operations, Software, Files, Folder,

•Replace All Software and folder from old PC to new PC

•Locate or search for hidden PST Files or Folders

•Locate or search for Book Marks from old PC to new PC

•Make sure Outlook, My Document, Favorites, Desktop and Network Drive is located.

•Load Local Printers, Network Printers, Scanner, Paper Maker to customer’s PC and their Drivers.

•Help customers with their new PC refresh when they receive it back with their old PC.

•Open and Close Ticket in the CMD when client pc is completed

•Change names and passwords in the (AD) Active Director

•Make sure Check Point is typed in correctly. If not use Token

(I3) Integration International Inc. / Fannie Mae March 2015 – June 2015

Relative Experience: Wash DC, VA, MD,

Windows 8.1 Migration / Desk Side Support

•Migrate XP to W8.1

•Make sure clients name and s/n match their Laptop or Desktop

•Deploy 5 to 10 computers in a shift

•Trouble Shoot all migration issues

•Help with Tickets and phone issues

•Transfer files or documents to clients’ folder if needed

•Transfer Pts. Files for XP to Outlook folder

•Make sure the client can access their network drive

Artisys / QuTech / National Credit Union Administration (NCUA) Jan 2015 – Mar 2015

Relative Experience: Wash DC, MD, Alex VA

Desktop Support

•Stages and joins new systems to NCUA domain.

•Configures and personalizes 20 new Lenovo laptops daily according to NCUA specifications.

•Decrypts and encrypts hard drives using bit locker application.

•Readied systems for shipment to various NCUA offices nationwide.

UNEMPLOYED June 2014 – Dec 2014

Wash DC, VA, MD

TEKsystems / Action Net / DOE Government Jan 2014 – May 2014

Relative Experience: Washington, DC, VA

Windows 7 Migrations / Help Desk Tier 1 & Tier 2

• Positive relationships with clients and co-worker.

•Migrating client’s desktop PC form XP to Windows 7 and E-Mails

•Repair and Reinstall network printer, scanner, or other peripherals to PC’s.

•Make sure customer’s equipment and software work properly.

•Change hard drive at failure in PC of Laptop.

•Active Directory, ticketing, daily record of IT daily issues

•Installing hardware, resolve issues, warranty claims.

Education

Scotland Neck High June 1979 / 1980

(High School Diploma) Scotland Neck, NC

Strayer University June 2006

(Computer Networking) Washington, DC

Opportunities Industrialization Center of DC (OIC-DC) August 2003

A+ Hardware Core Washington, DC

Some Others Might Eat Aug 2001-Feb 2002 (SOME) CET Washington DC Technical /Computer Skills & Certificates

(Microsoft Office Suite: Word, Excel, PowerPoint, Outlook)

Honors & Activities

Certificate of Appreciations April 2012

Awarded to: Washington, DC

Albert L Themes,

Albert has being an outstanding team member and professional coworker.

Field Service Technician at DC09 LLC

Volunteer

Living Wages, Washington, DC Feb 2003-Apr 2004

Hardware\ Software Technician Volunteering Wash, DC

Albert has Helped Students with hand on computer training. Help students Install OS Systems.

I helped students troubleshooting their computers along with their components. We installed and replace old components with new ones. I helped students F-disk their (OS) operation systems. We did small amount of networking and DOS.

He helped students download software drivers for it computers components systems.

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