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Manager Customer Service

Location:
Vail, CO, 81657
Posted:
October 07, 2017

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Resume:

Alyssa M. Pahlck

Cell: 843-***-**** *** W Brown Road APT 2004, Mesa, AZ 85201 ac2nb9@r.postjobfree.com

Education

Arizona State University, Tempe

Graduation Date: Fall, 2013

Major: Psychology

Work Experience

Bowlmor AMF – Event Sales Manager November, 2015 – Present

Generated a total of $500k in sales revenue.

Advised team to drive revenue.

Won and maintained relationships with 1000+ guests that encourage repeat business.

Liaison of 11 locations and work with operations team to ensure events booked have exceeded expectations.

Phoenix Zoo. – Corporate/Social Event Manager June, 2015 – November, 2015

Strategically and creatively planning events to meet all the needs of the clients.

Handle multiple events, projects and tasks simultaneously

Collaborated relationships with over 50 sponsors, partners, and vendors.

Planned and executed 50+ high profile events

Phoenix Zoo – Assistant to Director of Events June, 2014 – June, 2015

Assist top executives with administrative duties.

Run reports to provide data to other departments.

Plan meetings for executive team and other departments.

Utilize technological skills through computer programs such as PowerPoint and Excel.

Phoenix Zoo – Event Coordinator/Manager September, 2012 – December, 2014

Managed over 25 outside vendors and contractors

Enforce policies and procedures in compliance to local and state fire and safety ordinance.

Lead departments in problem solving to execute event efficiently.

Ensure event success and guest satisfaction

Las Sendas Golf Course and Restaurant – Banquet server May, 2011 – April, 2012

Use customer service skills to maximize guests’ dining experience.

Build relationships with guests that encourage repeat business.

Work as a team to promote safe and sanitary work environment.

Manage busy and stressful work environment with proper time management.

Property Transfer Services – Administrative Assistant September, 2008 – May,2011

Assist CEO and CFO with title orders.

Book appointment time/date.

File records in database of current rates.

Manage financial accounts of clients on a weekly basis.



Contact this candidate