Manager Customer Service
Resume:
Alyssa M. Pahlck
Cell: 843-***-**** *** W Brown Road APT 2004, Mesa, AZ 85201 *********@*****.***
Education
Arizona State University, Tempe
Graduation Date: Fall, 2013
Major: Psychology
Work Experience
Bowlmor AMF – Event Sales Manager November, 2015 – Present
Generated a total of $500k in sales revenue.
Advised team to drive revenue.
Won and maintained relationships with 1000+ guests that encourage repeat business.
Liaison of 11 locations and work with operations team to ensure events booked have exceeded expectations.
Phoenix Zoo. – Corporate/Social Event Manager June, 2015 – November, 2015
Strategically and creatively planning events to meet all the needs of the clients.
Handle multiple events, projects and tasks simultaneously
Collaborated relationships with over 50 sponsors, partners, and vendors.
Planned and executed 50+ high profile events
Phoenix Zoo – Assistant to Director of Events June, 2014 – June, 2015
Assist top executives with administrative duties.
Run reports to provide data to other departments.
Plan meetings for executive team and other departments.
Utilize technological skills through computer programs such as PowerPoint and Excel.
Phoenix Zoo – Event Coordinator/Manager September, 2012 – December, 2014
Managed over 25 outside vendors and contractors
Enforce policies and procedures in compliance to local and state fire and safety ordinance.
Lead departments in problem solving to execute event efficiently.
Ensure event success and guest satisfaction
Las Sendas Golf Course and Restaurant – Banquet server May, 2011 – April, 2012
Use customer service skills to maximize guests’ dining experience.
Build relationships with guests that encourage repeat business.
Work as a team to promote safe and sanitary work environment.
Manage busy and stressful work environment with proper time management.
Property Transfer Services – Administrative Assistant September, 2008 – May,2011
Assist CEO and CFO with title orders.
Book appointment time/date.
File records in database of current rates.
Manage financial accounts of clients on a weekly basis.
Contact this candidate