CARLA TRIPI

**** ************ **

Las Vegas, NV *9120

Cell-702-***-****

Email: ac2n9d@r.postjobfree.com

EXPERIENCE

PROGRAM COORDINATOR • THE ACADEMY AT AHERN, LAS VEGAS, NV • 4/2017 to 10/2017

*Assist in building detailed specific training manuals per training group, organize training attendees registration lists, order and provide for daily meals, and setup of all classroom and technology training facilities. Oversee and manage monthly budgeting of the department, create and maintain all financial and asset spreadsheets and checkbooks, process invoices, reconcile corporate purchase card expenditures and receipts, and order, inventory and track all office supplies and related expenditures. Open and close Academy daily to accommodate the flow of training class times and instructor led training modules, secure facility, perform necessary vehicle and building inspections nightly to ensure security and safety, and manage high volume multi phone line with finesse and professionalism. Professional Attributes: high-volume production of reports, budgets, presentations and training manuals; positive contributing member of a work team; experienced multi-tasker; detail-oriented; strong record keeping and reporting skillset; ability to work flawlessly under stringent deadlines.

FACILITIES COORDINATOR • PALMS HOTEL & CASINO RESORT, LAS VEGAS, NV • 6/2012 TO 3/2017

* Coordinate/Maintain Engineering Department – facilitate Hotel and Department Policies and Procedures, create and track monthly budget, spreadsheets and accounting checkbooks, and perform accounts payable, receivable and all Department received invoicing. Created and implemented property information manuals for Engineering Department, including tracking purchase orders, purchase requisitions and daily engineer log time sheets, created HOTSOS computer maintenance systems logs, maintained employee confidential files, and scheduled employee time including time off, vacation and flex and processed payroll. Professional Attributes: provide excellent customer service; team building initiatives where needed; perform a multitude of necessary organizational skills simultaneously in the execution of my duties.

OFFICE MANAGER • TROPICANA HOTEL & CASINO RESORT LAS VEGAS, NV • 8/2011 TO 3/2012

* Coordinate/Maintain Engineering Department – ensure Hotel and Department Policies and Procedures are followed, process work orders using Maximo 4.1 system, create and track daily engineer log time sheets, manage scheduling and payroll including time off, vacation and flex, and maintain confidential corporate records. Order and inventory all office supplies, manage multi phone line, and coach staff as necessary. Professional Attributes: excellent customer service skills; positive team member; multi-tasker; multiple computer and organizational skill sets; extremely detail oriented.

FIRE COMMAND & ENGINEERING SUPERVISOR • CALL CENTER AGENT (TRANSFERRED) (FORMER) ALADDIN HOTEL & CASINO RESORT • 7/2000 TO 8/2004 (CURRENTLY-PLANET HOLLYWOOD)

* Open hotel through construction phase and Coordinate/Maintain Engineering Department – adhere to all Hotel and Department Policies and Procedures, oversee monthly budgeting, spreadsheets and checkbooks, and manage accounts payable, receivable and invoicing. Created and implemented property information manuals for Engineering Department, including tracking purchase orders, created and maintained daily engineer log time sheets, and administered scheduling & payroll including time off, vacation and flex time. Created Dispatch FCC manual for all maintenance systems logs, maintained confidential employee records and files, ordered and inventoried all office supplies, managed multi incoming and outgoing phone lines, possessed an “F” card license to supervise over 10 dispatchers/fire command employees, and maintained the property for any and all emergencies. Professional Attributes: excellent customer service; positive contributing member of a work unit; multi-tasker; detail oriented.

PBX CALL CENTER SUPERVISOR • BALLYS/PARIS HOTEL & CASINO RESORT • 3/2000 TO 7/2000

*Opened Paris and supervised over 20 operators, performed all daily functions and associated job-related duties of Call Center/PBX, upsell property amenities to all guests and hotel patrons, process cash and credit card transactions, manage multi phone line, dispatch overhead paging and announcements, and perform monthly testing and drills of employee job screening with actual calls.

PBX OPERATOR • VENETIAN HOTEL & CASINO RESORT, LAS VEGAS, NV • 6/1999 TO 3/2000

Opened hotel through construction phase. Maintained security measures as the property was being built, managed ongoing relationships with executives, taking messages, transferring calls, and securing the premises, equipment and materials daily until construction of the property was completed.

PBX OPERATOR SUPERVISOR • HARD ROCK HOTEL & CASINO RESORT, LAS VEGAS, NV • 3/1995 TO 6/1999

*Opened hotel through construction phase. Supervised 4 operators, daily functions and associated job-related duties of Call Center/PBX, upsell property amenities to all guests, patrons of hotel, process cash and credit card transactions, handle multi phone line, dispatch overhead paging and beeping functions. Performed testing of employee job screening with actual calls on a monthly basis.

EDUCATION/COMPUTER SYSTEMS

CERTIFICATES • 2004• NEVADA BUSINESS SCHOOL, LAS VEGAS, NV

SEAGATE CRYSTAL REPORTS 8.1 / LMS SYSTEM / PCI System

DIPLOMA 4.0 GPA • 2001 • FACILITIES ENGINEERING MANAGEMENT

St. George, Utah

Maximo 4.1 Computer Maintenance System

(2) DIPLOMA 4.0 GPA • 1994 • CORR. SCHOOL OF PARALEGAL STUDIES

Major: Probate Law/Minor: Criminal Law

DIPLOMA 3.8 GPA • 1993 • VALLEY HIGH SCHOOL, LAS VEGAS NV

Computer programs used include: Kronos, Microsoft Windows NT Systems, Word, Excel, JDE, Stratton Warren, Maximo 4.1, Siemens Systems, NEC multi-line phone System, LMS, Outlook, AS400, PCI, Seagate Crystal, CAD Graphics, Google apps, Works

Contact this candidate