Sales Manager
Resume:
ROBIN MCARDLE
Vero Beach Florida
Home 781-***-****
EXPERIENCE:
**** – Present SQA Analyst II
DSS Incorporated
Testing in an agile environment, testing various applications for the Veterans Health Administration (VHA). Vista, CPRS, BCMA, Fileman, JasperSoft Reports/Crystal Reports, JAWS Professional.
Functional and Regression testing, defect logging, writing test cases in HPQC (quality center)
Some data comparison using SQL in dB visualizer.
Agile – attending daily scrum meetings, maintain and update agile tasks in Rally.
Work closely with Development, UAT and Project managers for on time delivery of final product.
VISTA the Veterans Information Systems and Technology Architecture (VISTA) is a nationwide information system and Electronic Health Record (EHR) developed by the U.S. Department of Veterans Affairs (VA).
CPRS graphical user interface for clinicians known as the Computerized Patient Record System (CPRS), which was released in 1997. In addition, VistA includes computerized order entry, bar code medication administration, electronic prescribing, and clinical guidelines.
BMCA Bar-Code Medication Administration: A Systems Perspective. ... A prototype system was developed at the Colmery-O'Neil VAMC and later became the model for the award-winning bar-code medication administration (BCMA) system used throughout the Veterans Affairs (VA) health care system
VA FileMan from VistApedia. VA FileMan. A set of programs used to enter, maintain, access, and manipulate a database management system consisting of files.
JAWS ("Job Access with Speech") is a computer screen reader program for Microsoft Windows that allows blind and visually impaired users to read the screen either with a text-to-speech output or by a refreshable Braille display.
JP Morgan Chase – (Electronic Payment Processing)
2010 – 2016 Manager – Software Quality Assurance
Manage a team of 10 QA Analyst and work with off shore QA team. Manage ongoing projects and resources to ensure testing is completed and delivered to production on schedule. Attend Agile and Scrum meetings. Train and mentor new and existing QA analysts. Attend project and QA Manager related meetings and give QA status and updates. Meet with QA Staff and give quarterly reviews. Actively testing projects, System Upgrades and Maintenance defects. Write test case and defects using Mercury Quality Center. Run Automated Regression scripts using QTP/UFT.
Technical Knowledge:
SQL, TOAD, UNIX, VOS, XML, Quick Test Professional, Mercury Quality Center, PeopleSoft, Informatica, Controlm, Microsoft office, Quest Software – STAT. Strong knowledge of SDLC – software development life cycle.
7/00 -2010 SQA Analyst II
QA Responsibilities: PeopleSoft - Automated/ Manual Application and System level testing on Windows/NT Platforms. Use of Quick Test Professional. Responsible for testing all of PeopleSoft Application including reporting. Running and maintaining PeopleSoft QTP scripts for regression testing. People tools 8.49.
Act in a PeopleSoft Release Management role for most of QA department Testing of PeopleSoft Integration Broker and Ldap. Run Interfaces mappings and validate data transfer. Recycle Application Servers, Web Servers and Scheduler Server when necessary. Train other QA Analyst on Peoplesoft Application and Processes.
Successfully test Financial Applications, Interfaces, Gui and System level testing in PeopleSoft. Run Informatica Powermart Interface to move data from one system to another and validate results. Troubleshoot interface issues Utilize SQL, Unix commands to complete testing. Analyze requirements and technical documents in order to create test plans/cases using Quick Test Professional. Work closely with development, end users and other QA Analysts to complete testing. Report Defects using MKS tracking system. Create detailed test plans/cases using Mercury Quality Center. Testing of Actuate and web based financial reports . Install PeopleSoft Code into necessary environments using STAT tool.
Compaq Computer Corporation
6/99-7/00 Technical Analyst 2
Responsibilities include fulfilling Network and Application requests and
Assisting internal Compaq employees with technical troubleshooting
Including identification, resolution, escalation, referral and follow-up with
PC, Network and Application issues. This includes NT, Win95/98, VMS
Applications including Norton Antivirus, Internet Explorer, Remote
Access, Tunneling, Viruses, Communications software, PC Configuration.
First line support for client/server applications. Second level support for
Laptop support for sales team.
11/97 Wang Healthcare Information Systems
Software QA Analyst
QA Software Testing for Products Developed for Electronic Medical Recording which runs on Windows Nt and Windows 95. Work closely with Developers and other members of QA team to ensure quality products are shipped to customer. This includes Unit testing, high level and regression testing and bug reporting to Developers. Documenting and tracking all bugs in bug tracking system. Report Enhancement requests and usability conflicts to development team. Knowledge of some SQL and ODBC Test. Querying of Oracle Database
WANG HEALTHCARE INFORMATION SYSTEMS
Software Support Analyst
Software/Customer Support Analyst for Software Company which develops Electronic Medical Recording Software for the Medical Profession.
Responsibilities include running basic Oracle SQL scripts when necessary.
Installing Personal Oracle and Demo Product on PC’s/Laptops. Bug checking of PWS Software, Installation of PWS products on Laptops and PC’s. Trouble shooting product problems with software. Reporting bugs/enhancements to Developers for resolution and testing. All around Customer Support, Call Tracking using Lotus Notes. Create Software CD’s and mail to Customers.
11/95 – 11/97 DIGITAL EQUIPMENT CORPORATION
IS Senior Support Specialist
Helpdesk Support for Digital Americas, Troubleshooting skill in Windows NT 4.0, Windows 95 and MS Exchange, Network Problems, VAX VMS, AlLLIN1, Printer support, assist user with installs.
Supporting Sales force in Mobil computing environment, Supporting 2,000 sales reps. Diagnose complex issues and assist customers in the user of hardware and software configurations, involving Windows 95, MS Office, MS Exchange KEA and customized sales support tools.
10/94 – 11/95 Computer Operator/Technical Support
Primary responsibilities include completing all VMS and Ultrix Restores, Install requests and Completing all Backup Schedule Changes, VMS disk Rebuilds and monitoring Hotline Database.
9/93 – 10/94 IMI SYSTEMS, INC./NYNEX DATA CENTER, Cambridge Ma. Contract Worker
Responsibilities include monitoring system processing in minicomputer environment, performing system reboots, database reloads, and backups on VMS and UNIX based systems. Additional responsibilities include staffing Data Center Hotline Desk, Ordering all office software and supplies, and also tracking of system trouble reports.
AUDIOFILE, INC., Lexington Ma.
12/92 – 9/93 Office Manager
Primary responsibilities included Basic Accounts Payable, preparation of monthly financial data for accountants, purchasing of office equipment, software and supplies. Database Management of suppliers and customer listings, and staffing of Hotline Desk. Additional responsibilities included kiting, distribution and tracking of software evaluation packages, data entry for research and development projects and logging calls to Property Management.
08/90 – 12/92 DIGITAL EQUIPMENT CORPORATION, Maynard, Ma.
Computer Operator III
Working with VAX VMS 8000n Series Systems and Micro VAX’s. Primary duties included system backups for whole organization, adding and modifying user accounts, restores of user databases, maintenance of printers, rebuilding of system disks, archiving special projects and maintaining Field Service Contracts.
1989Computer Operator II
Primary responsibilities included adding and modifying user accounts, managing disk quota’s restoring user files, monitoring of system printers, interacting with Field Service and Mill communications for trouble tracking and logging of tapes to fire storage.
EDUCATION Fisher Jr. College, Maynard, Ma.
COURSES Windows NT 4.0 Oracle Database Management 1
Windows NT Server Intro to SQL
Outlook 97 MS Project
Advanced Exchange Training
REFERENCES Professional and Personal references furnished upon Request.
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