Technical Support Microsoft Office
Resume:
BEHNAZ
BEHMANESH
Ottawa, ON
*******.****@*****.***
www.linkedin.com/in/behnazbehmanesh
OBJECTIVE
Obtain a challenging position of a software developer to make use of my creative abilities, analytical skills and passion for programming. To succeed in an environment of growth and excellence and develop my potential to the fullest with ongoing learning.
EDUCATION
Computer Programming Algonquin College
SEPT 2015 – DEC 2017
GPA 3.9, Dean’s honor list every semester, in top 5% of class.
Masters of Photonics Guilan University, Iran
SEPT 2010 – JUN 2013
Worked on Semiconductor lasers, Used MATLAB for data analysis.
EXPERIENCE
Junior Developer GENBAND
JAN 2017 – PRESENT
• Debugged and troubleshoot the created test cases in TestShell and fixed the issues in timely manner using Linux environment.
• Designed, documented, managed and executed automated test cases, sets, and suites, using bash scripting and TCL/TK.
• Reported and analyzed test results to ensure functionality and quality.
• Provided regular communication of project status and issues requiring escalation.
• Designed, developed and delivered a tool for generating system configuration files using VBA.
• Modified the system configuration file generator tool in order to match the requests made by Development team and support new software functionalities.
• Ensured smooth delivery and support of new tools delivered.
• Tested code periodically to ensure it produces the desirable results and performed debugging when necessary
• Maintained technical documentation and ensured that knowledge is shared with other members of the team.
• Updated the process of the projects in Jira and gave weekly reports.
IT Support and Programming (part time) WeCheck
JUL 2016 – OCT 2017
• Designed and programmed the surveys and questionnaires used by the thousands of clients nationwide, and develop the reports of results for the clients.
• Used HTML and CSS coding to develop the questionnaires making them legible and user-friendly.
• Provided tutorial sessions of the system to new clients and being the point of contact for support.
• Investigated, diagnosed and solved computer software faults.
• Provided support, including procedural documentation and relevant reports.
• Prioritized and managed many open cases at one time.
Technical Support System Group, Tehran, Iran
JAN 2011 – MAR 2014
• Managed call flow and responded to technical support needs of customers.
• Identified and solved technical issues with a variety of diagnostic tools.
• Remained up-to-date on the latest technologies and solutions applicable to company products.
• Enthusiastically participated in job related training.
• Collaborated with product management to design, build and test systems.
SKILLS
Operating systems
Windows
Linux
Programming Languages
Java / JavaScript / Object-oriented Java / Junit /Javafx / JEE REST
HTML / CSS / PHP / XML
IDE (Eclipse, PyCharm, Android Studio)
Shell scripting, TCL/TK
VBA
Python
Multithreading, Servlet,
Database
Oracle
MySQL
SQL server
MS Access
Data Structures / Data Sorting / Indexing / Insertion / Deletion
Other
Network fundamentals (TCP/IP, UDP/IP, DNS, HTTP, …)
TestShell
Jira, Jenkins, Confluence, Crucible
Code versioning (GIT, svn)
Microsoft Office Suite (Excel, Word, PowerPoint)
Microsoft Visio
Knowledge of the software development cycle
Automated testing tools
Business Intelligence
Data Analytics
Agile Knowledge and Skills
Design patterns
Problem Solving
ACTIVITIES
Community Volunteer
The Ottawa Mission Jun 2017, Cause Social Services
Event Organizer
GENBAND Soup Kitchen Feb 2017, Poverty Alleviation
Event Manager
Annual GENBAND day Jun 2017, Cause Social Services
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