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Technical Support Microsoft Office

Location:
Ottawa, ON, Canada
Salary:
60000
Posted:
October 09, 2017

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Resume:

BEHNAZ

BEHMANESH

Ottawa, ON

613-***-****

ac2n2e@r.postjobfree.com

www.linkedin.com/in/behnazbehmanesh

OBJECTIVE

Obtain a challenging position of a software developer to make use of my creative abilities, analytical skills and passion for programming. To succeed in an environment of growth and excellence and develop my potential to the fullest with ongoing learning.

EDUCATION

Computer Programming Algonquin College

SEPT 2015 – DEC 2017

GPA 3.9, Dean’s honor list every semester, in top 5% of class.

Masters of Photonics Guilan University, Iran

SEPT 2010 – JUN 2013

Worked on Semiconductor lasers, Used MATLAB for data analysis.

EXPERIENCE

Junior Developer GENBAND

JAN 2017 – PRESENT

• Debugged and troubleshoot the created test cases in TestShell and fixed the issues in timely manner using Linux environment.

• Designed, documented, managed and executed automated test cases, sets, and suites, using bash scripting and TCL/TK.

• Reported and analyzed test results to ensure functionality and quality.

• Provided regular communication of project status and issues requiring escalation.

• Designed, developed and delivered a tool for generating system configuration files using VBA.

• Modified the system configuration file generator tool in order to match the requests made by Development team and support new software functionalities.

• Ensured smooth delivery and support of new tools delivered.

• Tested code periodically to ensure it produces the desirable results and performed debugging when necessary

• Maintained technical documentation and ensured that knowledge is shared with other members of the team.

• Updated the process of the projects in Jira and gave weekly reports.

IT Support and Programming (part time) WeCheck

JUL 2016 – OCT 2017

• Designed and programmed the surveys and questionnaires used by the thousands of clients nationwide, and develop the reports of results for the clients.

• Used HTML and CSS coding to develop the questionnaires making them legible and user-friendly.

• Provided tutorial sessions of the system to new clients and being the point of contact for support.

• Investigated, diagnosed and solved computer software faults.

• Provided support, including procedural documentation and relevant reports.

• Prioritized and managed many open cases at one time.

Technical Support System Group, Tehran, Iran

JAN 2011 – MAR 2014

• Managed call flow and responded to technical support needs of customers.

• Identified and solved technical issues with a variety of diagnostic tools.

• Remained up-to-date on the latest technologies and solutions applicable to company products.

• Enthusiastically participated in job related training.

• Collaborated with product management to design, build and test systems.

SKILLS

Operating systems

Windows

Linux

Programming Languages

Java / JavaScript / Object-oriented Java / Junit /Javafx / JEE REST

HTML / CSS / PHP / XML

IDE (Eclipse, PyCharm, Android Studio)

Shell scripting, TCL/TK

VBA

Python

Multithreading, Servlet,

Database

Oracle

MySQL

SQL server

MS Access

Data Structures / Data Sorting / Indexing / Insertion / Deletion

Other

Network fundamentals (TCP/IP, UDP/IP, DNS, HTTP, …)

TestShell

Jira, Jenkins, Confluence, Crucible

Code versioning (GIT, svn)

Microsoft Office Suite (Excel, Word, PowerPoint)

Microsoft Visio

Knowledge of the software development cycle

Automated testing tools

Business Intelligence

Data Analytics

Agile Knowledge and Skills

Design patterns

Problem Solving

ACTIVITIES

Community Volunteer

The Ottawa Mission Jun 2017, Cause Social Services

Event Organizer

GENBAND Soup Kitchen Feb 2017, Poverty Alleviation

Event Manager

Annual GENBAND day Jun 2017, Cause Social Services



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