Technical Support / Customer Service

STEVEN J. LOOSE

**-** ********* *****

Stephens City, VA 22655

Cell: 540-***-****

E-Mail: ******.*.*****@*****.***

EMPLOYMENT HISTORY

IT Systems Support Specialist - J une 2013 - July 2017 Monoflo International, Inc., W inchester, VA

● Implemented, configured, maintained, and optimized network infrastructure to ensure uptime, availability, and speed.

● Evaluated, determined, and recommended hardware, software, and peripherals.

● Tested and installed approved wired and wireless network hardware.

● Optimized wired and wireless network components to ensure high availability and maintain security.

● Installed and tested network cabling throughout the facility.

● Developed and implemented optimization plans for a dynamic network.

● Determined technology needs for users to include hardware, software and peripherals

● Provided phone, e-mail and desk-side support and training to users, and managed inventory and procurement of end-user technology.

● Assisted in day-to-day technology operation and maintenance.

● Provided on-call assistance as required.

Assistant to the Winemaker - S eptember 2012 - June 2013 Veramar Vineyard, Berryville, VA

● Assisted the vintner in every aspect of the winemaking process.

● Maintained vineyard operations to include upkeep of machinery, groundskeeping, and stocking.

● Provided comprehensive guest service at multiple locations to include sales, service and provision of accurate information of a variety of products

● Organization of set-up and cleanup of events

● Served as vineyard representative at wine festivals and other venues IT Administrator - O ctober 2009 – September 2011

Mercury Paper, Inc., Strasburg, VA

● Configured, installed, updated desktops, laptops, peripherals based on user service requests or as otherwise assigned

● Performed desktop application installations, upgrades, support and maintenance

● Perform preventative maintenance of systems and applications

● Provided day-to-day technical support for users, servers and network problems, resolving issues through remote access or on-site

● Supervised contractor installation of copper and fiber cables

● Built and administered Windows 2003 and 2008 servers as required by the IT Manager

● Created and terminated Windows Active Directory user accounts to include security groups, rights, and group policy groups

● Analyzed cell phone bills to find ways to save the company money

● Configured and maintained portable scanners for the warehouse management systems

● Maintained a database of IT hardware, software and help desk tickets Network Administrator - A ugust 2007 – October 2009 Shenandoah Technology Systems

● Provided day-to-day technical support for users, servers and network problems, frequently resolving through remote access

● Worked independently at client sites, interfacing with managers, owners and end users; exercising good technical expertise when evaluating, diagnosing and repairing problems

● Installed, configured and troubleshot servers, network devices, desktop, laptops, printers, peripherals along with data and voice wiring infrastructure problems

● Planned, coordinated and installed network cables, cabling racks, enclosures, patch panels and other physical network equipment

● Managed user accounts and security permissions in Active Directory

● Performed network, hardware and software upgrades to windows desktop and server environments

● Provided file and bare-metal data backups while maintaining integrity and recovery operations

US Marine Corps, June - 1 999 – July 2003

Silent Drill Platoon Team Leader

o The United States Marine Corps Silent Drill Platoon is a 24-man rifle platoon that performs a unique precision drill exhibition. This highly disciplined platoon exemplifies the professionalism associated with the United States Marine Corps.

o The Marines taught me these basic principles to being a leader

To know myself, and to constantly seek self-improvement

To develop a sense of responsibility among my subordinates

it’s important to make sound and timely decisions

How to set the example

I need to know my Marines and look out for their welfare

To keep my Marines informed

To seek, and take responsibility for my actions

To ensure assigned tasks are understood, supervised, and accomplished

To train as a team is important

EDUCATION

● Southern Illinois University, Carbondale, Illinois August 2003- June 2007

● Southern Illinois University, C arbondale, Illinois January 2012-2013

PROFESSIONAL STRENGTHS/APTITUDES

I have a proven track record of delivering high quality work and being adaptable, reliable, organized, and committed to completing work by a deadline. I am proficient in analyzing information system needs, evaluating end-user requirements, and presenting solutions. I am capable of learning quickly and enjoy employing new ideas, concepts, methods, and technologies. I am able to communicate highly technical information to both technical and non-technical personnel and am an energetic and self-motivated team player. I also work effectively in situations requiring minimal supervision.

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