Customer Service Microsoft Office

Ericka Ponce

**** ****** **** **********, ******* 30009 404-***-**** ******.*******@*****.***

Objective

To work as a project manager, sales executive or executive assistant to insure the strength and growth of the company. Looking for fast paced and energetic culture. Willing to travel as needed.

Professional Profile

Clinical Assistant, dedicated and energetic with strong administrative and customer service skills.

Flexible, works well with other team members. Leads by example.

Strong knowledge of medical terminology, surgical, and diagnostic procedures.

Strong organizational skills with great attention to detail.

Excellent verbal, written, math and problem solving skills.

Strong IT skillset including proficiency with Athena clinicals.

Proficient in EMR/EHR use. (Athena, Epic, SRS, Centricity, Microsoft Office)

Education and Certifications

Registered Medical Assistant - RMA - Atlanta, GA

Registered Orthopedic Technologist – ROT - Atlanta, GA

OSHA and HIPAA-2016

Practice Trainer for Athena

BA University of Tennessee

Knowledge, Skills and Abilities

Clinical Assisting & Revenue Cycle/ Administrative Skills

Schedules surgeries and assists with preoperative, operative, and postoperative care.

Assists physician during exams and procedures as needed. Including escorting patient to exam room, taking vital signs, ordering x-rays, and medical histories.

Orders diagnostic studies (MRI, Arthrogram, CT), physical therapy, lab work, prescriptions, and specialty braces.

Proficient in Microsoft office and time management. Customer service oriented

Works with external vendors, scheduling appointments, coordinating schedules, ICD-9 and ICD-10/CPT Coding, Centricity, SMS, Athena, EMR.

Responsible for improving throughput throughout practice by problem solving and achieving efficiency within the clinical setting.

Performs data entry and data retrieval services, providing data for inclusions in medical records and for transmission to physicians.

Creates Physician Dashboards based on patient volume, RVUs, on-call, etc to monitor individual and practice performance.

Produces medical reports, correspondence, records, patient care information, statistics, medical research, and Aging Reports to monitor the Revenue Cycle.

Professional Experience

Clinical Assistant Peachtree Orthopaedic Clinic 2011 to present

Executive Assistant Mt. Pisgah United Methodist 2006

Marketing Assistant Georgia Technical Institute 2003

Honors & Awards

Alpha Beta Kappa - National Honor Society

Magna Cum Laude

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