Insurance Manager

Brad Whitfield

803-***-**** ***** NE *th Court Miami, FL 33179 **************@*****.*** linkedin.com/in/bradwhitfield

Profile: Technology

Well-rounded Information Technology professional and strategist with a career marked by documented achievements, a proven record of success, strong business and technical acumen. Strong history of directing IT operations, programs, projects, and teams that support highly-visible and complex corporate business systems utilizing iSeries and LAN systems., processes, and objectives. Extensive development and infrastructure support of production iSeries systems.

Aligned overall business objectives with technology innovation to reduce risk, streamline processes, improve efficiency, drive bottom-line growth, and increase revenues.

Provided strategic leadership and tactical management in all phases of the planning, implementation, and follow through of day-to-day and strategic IT operations, policy development, system changes, upgrades, and new technology implementation.

Leveraged understanding of overall business objectives and dynamics, strategic objectives, IT landscape, and organizational culture to develop, manage, and advise on technology strategy, trends, and overall best practices.

Led technology planning and implementation of large-scale infrastructure projects to drive and support evolving technology initiatives across an enterprise organization.

Analytical thinker with sound judgment, problem solving, and reasoning skills, as well as the ability to multitask and direct multiple projects and teams in cross-functional and dynamic environments.

Extensive experience integrating web services and 3rd party interfaces.

Areas of Expertise

P&C Insurance applications POINT IN FL0215 - LIFE INCL VAR ANNUITY & HEALTH Business Analysis Requirements Analysis SDLC Vendor Management COBOL Disaster Recovery FL iSeries IT Operations

Project/Program Management Six Sigma Waterfall Development OS/400 Catastrophe Planning

Rapid Application Development Infrastructure Management Agile Development CL/400

Electric Document and Forms Management iSeries Business Intelligence DB/2 OS/400 Optimization

Professional Experience

PRIVATE INVESTOR AGENT – Self Employed August 2015- Current

LIFE INSURANCE AGENT – AMERICAN FAMILY LIFE ASSURANCE COMPANY OF COLUMBUS (AFLAC)

March 2014 – June 2015

Provided new policy sales support and open enrollment assistance.

DIRECTOR OF TECHNOLOGY – Weston Insurance Corp., Coral Gables, FL June 2013 - September 2014

Directed all aspects of technology policy, infrastructure, and support for a rapidly-growing wind-only insurance provider. Accountable for all aspects of system performance, disaster recovery, security, procurement, telephone and data connectivity, and system, hardware, software, and telephone maintenance and support.

Managed end-to-end system and infrastructure development and implementation, vendor management, and technical support for the $100M growth in insurance premiums generated as a result of the Citizen’s Insurance takeout program.

oImplemented data modeling process for the evaluation of policy qualification criteria.

oDeveloped reporting and claims processing procedures for new policies and streamlined integration into the Weston system.

Planned and managed a full office relocation project. Seamlessly executed on all relocation plan deliverables for low voltage wiring, network connectivity, security, and hardware relocation.

DEVELOPMENT MANAGER – CSC Inc., Blythewood, SC June 2000- March 2013

Managed technology operations for the P&C BPO organization chartered with the maintenance and management of system functionality and day-to-day operations to support a $5B insurance premium portfolio on iSeries partitions. Responsible for the management of all helpdesk operations, vendors, and a staff of 20 resources.

Designed and managed infrastructure requirements, server monitoring and performance criteria, backup and recovery activities, and application support, maintenance, upgrades, and changes.

Maintained 99.99% SLA compliance for system availability and uptime, data center performance, and vendor management.

Slashed operating costs by 85% with the image repository migration from an IBM MVS to a LAN-based system. Recovered project cost expense within 6 months of platform implementation.

Organized, planned, and led the IBM midrange equipment DC migration from South Carolina to facility location in Connecticut. Delivered the project on time, within budget, and with zero customer downtime by completing the move over a holiday weekend.

Developed and implemented reporting solutions for POINT clients utilizing Business Objects Software.

Interact with customer community through Operation Board and Working Groups to develop BI universe and reporting needs.

Additional Roles

ASSISTANT VICE PRESIDENT - Policy Management Systems Corporation, Blythewood, SC

Built and managed IT infrastructure for a rapidly-expanding organization recognized as the largest provider of P&C insurance software products and services. Promoted multiple times during tenure, leading to responsibility for providing leadership and direction for a technical team of 70.

Original developer for the company’s “Point In” iSeries application that propelled career progression throughout the company.

oLaunched project with a team of 9; grew project team to a high of 500 migrating form System 38 to AS/400 to iSeries.

oImplemented and marketed the application countrywide, driving a post-hurricane Andrew migration of in-state insurance carriers to adopt the application and manage all homeowner policies for the state of Florida.

oPerformed and managed all system configuration, application enhancement, and data migration activities during the client acquisition process.

Education

DeVry Institute of Technology, Atlanta, GA

Bachelor of Science, Computer Science

North Georgia College, Dahlonega, GA

Bachelor of Business Administration, Business Management

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