Manager Customer Service
Resume:
LINDA LOPEZ
Hollywood, FL *3021
Phone: 954-***-****
***********@*****.***
Objective
Objective:
Seeking a full-time position that will utilize my outstanding communication skills and years of experience of over 14years of working in the Hospital Health System and Sales. I have the knowledge and the skills for this employment. I am always a Team Player.
Goals:
My ultimate goal is to help others.
Ability Summary
I am a highly motivated, responsible and dedicated individual. I am a team player who communicates extremely well with all levels of Personnel. I posses the ability to handle a diversity of tasks and assignments. I am always willing to learn a new challenge. I pay close attention to details. I am a loyal and dependable employee.
Employment History
Surgical Coordinator
02/2017 - 04/2017 EYE SURGERY ASSOCIATES OF
BROWARD INC
603 N Flamingo Rd, Pembroke Pines,
FL
I was hired as a Surgical Coordinator, and I also assisted with Patient Check out. Patient Access Representative
05/2016 - 02/2017 Retina Group of Florida 6333 N Federal Hwy # 300, Fort Lauderdale, FL
*Front Desk Check In/Check Out * Greeting and checking in patients * Collecting copays, remaining balances posting money at the end of the day * Entering all new patient information into the system with scheduled appointments * Answering busy multi-line phones * Patient check out and charge posting * Data entry and document scanning and extensive work on computer
* Trouble shooting insurance claims, referrals and authorizations * Schedule patient appointments * Bilingual in Spanish, read and write.
Commercial Insurance Team Lead
07/2011 - 03/2016 ST FRANCIS HOSPITAL INC 1 st francis drive, greenville, SC I was relocated from New York to Manage 17 Hospital Markets including New York at Bon Secours St Francis Health System as a Commercial Follow-Up Team Leader * Knowledgable of Epic System(Connect Care Hyperspace) for Hospital * Bilingual in Spanish as well as read and write * Trained all New Representatives * Trouble shooting all claim issues, denied claims, corrected claims, follow up on all payments * Submitted updated reports to Supervisor/Manager on a weekly basis * Provided appropriate adjustments to all claims. * Loved my job Commercial Billing/Follow up
10/2003 - 06/2011 Bon Secours Health System 15 Maple Ave, Warwick, NY
* Bilingual in Spanish as well as read and write * Knowledgable of Epic System (Connect Care Hyperspace) for Hospital * Managed 17 Hospital Markets including New York on all claim issues, denials, payments, medical records if needed and any adjustments needed * Knowledge of insurance plans referrals and authorization process * Submitted hospital paper claims and electronic claims to insurance companies thru Med Assets * Billing claims for payment and correcting claims thru system *Sent all medical records thru Epic System * Full compliance with training and procedures * Trained and Monitored Team Representatives * Motivated goals to my Team * Worked with all departments to resolve and expidite claims as required. * Submitted updated reporting to Supervisor/Manager on a weekly basis * Escalated accounts to other departments * Reviewed all high priority claim issues * Weekly meetings with Supervisor/Manager on all issues * Entered adjustments correctly with appropriate adjustment * I also did Blue Cross and Commercial Billing when I worked in New York for Bon Secours. Assistant Sales Representative/ Customer Service
03/1984 - 09/2005 PENNACHIO FOODS 240 Food Center Drive, Bronx, NY
* Sold institutional goods to Government and City Funded organizations, Shelters, Group Homes, Rehabilitation Centers and Nursing Homes * Contacted customers to set up appointments * Explained Products, Deliveries and Great Service * Mailed catalogs with prices * Handled daily phone orders for next day delivery * Discussed new products in weekly sales meetings * Handled debits and credits of payments. * Checked invoices, prepared and typed Letters of Credit Education and Training
Completion Date Issuing Institution Location Qualification Course of Study High School
Diploma
06/1979 East Meadow High
School
East Meadow, LI,
NY
High School
Diploma
High School
Diploma
Occupational Licenses & Certificates
Certification Title Issuing Organization Completion Date Preceptor Training on Epic System Bon Secours Health System 11/2015 Honors & Activities
Activities:
Volunteer Work with United Way and Habitat for Humanity Open Arms Hospice
Charities (United Ministries) for the Homeless, American Cancer Society Exercise, Dancing, love reading a good book
Additional Information
References Available on Request
Contact this candidate