Customer Service Sales

Jermisha Wilson

**** ******* ****, *********, ** 28216

Ph: 803-***-****

***********@*****.***

Professional Summary:

Skills:

Customer and Personal Service

English Language

Speaking

Food Production

Reading Comprehension

Quality Control Analysis

Instructing

Active Listening

Monitoring

Service Orientation

Administration and Management

Education and Training

Complex

Experience:

Customer Service Representative

Quantum 3 Media Huntersville,NcJul 2017-Present

Contact customers to respond to inquires or to notify them of claim investigation results or any planned adjustments.

Present school programs to outbound caller.

Verify outbound caller personal information (name, address, phone number, email, birth year and affliation with military).

Suggest other school options for outbound caller.

Transfer caller to school representative if interested to go to school

Server

Chili's Camden,SCAug2016-Apr2017

Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidlines, such as those for special diets, are followed.

Clean or sterilize dishes, kitchen utensils, equipment, or facilities.

Examine trays to ensure that they contain required items.

Place food servings on plates or trays according to orders or instructions.

Load trays with accessories such as eating utensils, napkins, or condiments.

Take food orders and relay orders to kitchens or serving counters so they can be filled.

Stock service stations with items such as ice, napkins, or straws.

Remove trays and stack dishes for return to kitchen after meals are finished.

Prepare food items, such as sandwiches, salads, soups, or beverages.

Carry food, silverware, or linen on trays or use carts to carry trays.

Determine whee patients or patrons would like to eat their meals and help them get situated.

Total checks, present them to customers, and accept payment for services.

Assistant Manager/ Cashier

Dollar General Camden,SCJan2016- Aug2016

Resolve customer complaints regardins sales and service.

Plan and direct staffing, training, and perfomance evaluations to develp and control sales and service programs.

Determine price schedules and discount rates.

confer with potential customers regarding equipment needs and adivse customers on types of equipment to purchase.

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Monitor customer preferences to determine focus of sales efforts.

Direct, coordinate, and review activities in sales and services accounting and recordkeeping, and in recieving and shipping operations.

Represent company at trade association meetings to promote products.

Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.

Customer Service Representative

Convergys Charlotte,NCNov2013- Oct2015

Confer with customers by telephone or in person to provide information and products or services, take or enter orders, cancel accounts, or obtain deails or complaints.

Keep records of customer interactions or transactions, recording details or inquiries complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve customers' problems.

Determine charges for services requested, collect deposits or payments, or arrnage for billing.

Refer unresolved customer grievances to designated departments for further inverstigation.

Resolve customers' services or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditons that could increase utility bills.

Complete contactor forms, prepare change of address records, or issue service discontinuance orders, using computers.

Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Order tests that could determine the causes of product malfunctions.

Cashier

Starbucks Inc. Charlotte,NCSep2012- Nov2013

Take customers coffee orders

Run cash register by taking and receiving money for customers for their orders.

Clean behind bar and kitchen

Restock

Learn to operate new office technologies as they are developed and implemented.

Train and assist staff with computer usage.

Education:

High School Diploma June 2012

Camden High School Camden, SC

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