Desktop Support Manager

Location:

Bridgeport, CT

Posted:

October 06, 2017

Contact this candidate

Resume:

CERTIFICATIONS

Certified NEC DS**** & DS****

Comptia Network + Certified

Comptia A+ Certified

Certified Vodavi Telenium IP

Wave IP Phone System

Osha 10 Construction Certified

NEC SL2100 Certified

WORK EXPERIENCE

Maintech Help Desk/Desktop Support March 2017– June 2017

Temporary Position

Refresh Technician; Built desktops & laptops for HP; Imaged desktops & laptops Windows 7 & 10; Used SCCM to install applications

On Site Support Help Desk/Desktop Support October 2016– March 2017

Desktop Support; Break/fix; Monitored client servers and computers

Omni Data Helpdesk Support January 2016- March 2016

Troubleshooting & Monitoring Camera Systems; Microsoft Servers 2008 and 2012; AutoTask Ticket System

ABCD, Inc. Help Desk/Desktop Support January 2015 – November 2015

Proactive Maintenance of 14 site non-profit organization of 200+ computers and users and 7 servers

User Set up; Password changes; Printer setup; Troubleshooting & Monitoring; Desktop security;

Desktop support; Train employees on proper use of hardware and software; Use of TrackIT ticketing software for trouble requests and responses; Troubleshooting & Support of Software, for example, Microsoft Office Products, Teamviewer (remote access); Network Administration – including Virus Detection & Removal; Asset Management – includes inventory & inspection of equipment; Manage Back-ups & Data Recovery

Fairfield County Comm Technician August 2014 – January 2015

Installed, Programmed & Serviced Avaya IP Office; Serviced Partner Systems & Merlin Magix; Installed Cat5 and Cat6 Cable

Teksystems Technician May 2012 – August 2014

Voice and Data Cabling Projects at Various Locations Temp Work

The Mercury Group Project Foreman/Technician April 2006 – March 2012

• Voice, Data & Fiber Cable and Wireless Installation & Maintenance; • Nortel, Vodavi, Avaya, Toshiba Strata CIX/CTX/28, 100 Stratagy, NEC Level 1 & 2, Partner, Amanda & NEC Electra Elite Phone & Voicemail Systems Installation, Programming, Maintenance and Service; Installation of Routers, Switches, Extended T1 Circuits and ISDN Circuits; Project Manager on all preferred customer’s projects; Supervisory – up to 8 technicians; Laptop & Desktop Hardware Service, Maintenance & Replacement; Installation of Wireless Sub Networks & Access Points; Network Administration – including Virus Detection & Removal

EDUCATION

Porter & Chester Institute April 2014

Completed Computer Networking & Technology Program

Network Administration & Support

Connecticut Computer Service 2002

Completed Cisco Certified Network

Windows XP Pro, Windows Vista & Windows 7 – Systems, Hardware & Security

MILITARY SERVICE

Veteran of the United States Navy – Technician

REFERENCES:

Catherine Lawson

Director