UX, Interaction Design

Sachin Saxena

************@*****.***

Contact: 1-510-***-****

Career Profile

Over fifteen years of managerial and individual contributor work in user experience design spanning e-commerce, banking, B2B, networking domains. I am passionate about UX Design and love to solve complex design problems.

Skill Summary

• Well-versed in user-centred design

process, usability practices, accessibility

standards, SEO

• Expertise in creating logical workflows,

navigation flows, wire-framing,

prototyping

• Hands-on experience with addressing

usability throughout the product

lifecycle

• Adaptability and flexibility including

ability to manage pressure, ambiguity

and change.

• Strong client interaction and

presentation skills, with experience

working with cross-disciplinary teams

from requirements until product launch

on multiple projects.

• UI Tools: Sketch, Axure, OmniGraffle,

Balsamiq, Adobe Fireworks, Adobe

Photoshop

• Web: HTML, XHTML, CSS, JavaScript,

Dreamweaver, MS SharePoint Designer

2007

Patents (Pending)

15/146,844 Managing

communication

networks and

comparing network

topologies

15/590061 Visualization of

mapping between

network overlay and

underlay

Certifications

Certified Usability Analyst (CUA) from

Human Factors International.

Professional Experience

Feb 2015 – Till Date

UX Lead (Consultant)

Client – Cisco, San Jose CA, DGN Technologies Inc., Virtual Topology System

VTS is an Overlay Management System for Service Providers to manage their Tenant Networks. Leading the design for VTS. Involves working closely with Product, Engineering and UX team. Deliverables include, User Flows, Mockups/Prototypes, Specs where required.

Sep 2014 – Feb 2015

UX Lead (Consultant)

Client – TIAA-CREF, Charlotte NC, DGN Technologies Inc., TIAA-CREF.ORG

Lead designer for marketing website. Led the redesign of a marketing critical website. Collaborated with key stakeholders and other design teams.

Aug 2013 – Sep 2014

Senior UX Designer (Consultant)

Client – Cisco, San Jose CA, DGN Technologies Inc., Evolved Programmable Network Manager

• Conceptualize the key flows for provisioning and monitoring.

Streamlining Workflows

• As an initiative to streamline key flows across suite of products, lead the design for Device Discovery.

Deliverables include logical workflows, wireframes and high fidelity design.

Jun 2013 – Aug 2013

Senior UX Designer (Consultant)

Client – First Tech Federal Credit Union, San Jose CA, DGN Technologies Inc.

Digital Sales Platform

Optimizing the banking experience for the First Tech customers on smartphone, tablet and pc. Sketched the initial flow and low fidelity wireframes.

Sep 2012 – Jun 2013

Manager – Projects (UX)

Cognizant, Client – TIAA-CREF, Charlotte NC

Model Transactions

Re-defining the customer experience for the Plan Sponsors to help them to efficiently manage the withdrawal requests. I worked closely with the business partners in grooming requirements and defining measurable goals. Collaborated and Co-ordinated with other partners and design teams, ux research teams and present often. Deliverables include but not limited to user flows, wireframes and high fidelity mocks.

Apr 2011 – Aug 2012

UX Designer for Junglee.com and Amazon.in

Amazon, Seattle WA

Junglee.com

Work closely with the business partners to define the vision of the product. Work through the design process, identifying user needs, scenarios, and defining workflows for customer journey. Extensive co-ordination and collaboration with user research teams, product teams. Lead design reviews at all levels. Own end- to-end deign deliverables for the product.

Amazon.in

Designed the checkout experience for Amazon India that included local use cases. Solved design problems for Cash on Delivery and Complex Net Banking flows.

Jan 2010 – March 2011

Interaction Designer (Consultant)

Client – eBay, San Jose CA, DGN Technologies Inc., eBay’s Reputation System

As a team member, helped redefining the whole reputation system. Prototyped low fidelity mocks and collaborated with user research team in carrying out multiple usability sessions. Led multiple incremental value additions to the feedback experience. Updated the new visual look and feel across the reputation system.

eBay’s Seller Experience - WebNext

Ideated the early prototypes for the new selling tool for casual sellers. Collaborated with user research teams to carry out usability test sessions. Iterated mocks based on findings. Feb 2008 – Dec 2009

User Experience Specialist (Consultant)

Client – Microsoft, Redmond WA, DGN Technologies Inc., MSN – GFS’s Business Ignition Portal

Wore multiple hats for this project, from a usability analyst to a user experience designer to an HTML Developer. Conducted usability tests, documented usability plan and reports, created high fidelity mocks, developed HTML prototypes. Recommended changes based on findings.

MSN – Consumption Planning Portal

Performed usability study to identify the user pain points and identify the improvement opportunities. Recommended certain changes to user flows and navigation. Created high fidelity mock- ups, HTML prototypes for front-end integration. For one of the flows created a rich UI using Silverlight 2.0.

EIM Website – Enterprise Information Management Website and GFS ESBP Portal – Enterprise Systems and Business Process Created low and high fidelity mock-ups and HTML templates. Feb 2005 – Jan 2008

Senior Analyst Programmer

Fidelity International, Gurgaon, India

E-commerce web application for Fidelity International As the design lead, worked closely with the business team to define the scope of the project and to translate business requirements into IA and user interfaces. Did competitive analysis and developed low fidelity wire frames, high fidelity wire frames, navigational structures, mock-ups and HTML templates. Managed end-to-end design delivery for this project.

Fidelity Anywhere - Fidelity on mobile

This project was done for Fidelity International to mark Fidelity’s presence on mobile platform. It has complete information about the products offered, NAV’s of existing funds. Developed the initial wire-frames for the templates.

Intranet revamp for Fidelity International

As the design lead, owned all user interaction and usability aspects of the project. Collaborated with the onsite business team, communications team and user research team. Led the design deliverables and multiple usability sessions. Established the post launch support process.

Jan 2001 – Jan 2005

Manager, Web Design

Indiamart Intermesh Ltd., Noida, India

Lead the redesigning of IndianGiftsPortal.com and Industry portals. Managed delivery plans, including development schedules, resource requirements & coordination/ integration requirements with customers. Also, managed a team of designers and content writers, ensuring timely delivery of projects and maintaining high standards of delivery. This role required lot of collaboration with multiple teams.

Jan 2000 – Dec 2000

Graphic Designer / Multimedia Programmer

Profin Multimedia, New Delhi, India

Profin was a software solution provider, involved in the development of CD-ROMs and websites. I Played a key role in the design and layout of websites and interactive CDs. Academic Credentials

• B.Com from Delhi University in 1998.

• Diploma in multimedia from Aptech Arena.

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