Microsoft Office Information Technology
Resume:
Wilfred E. Decker Jr.
Bristol, CT 06010
Phone 860-***-****
E-Mail:**********@*****.***
Employment History
January 2017- February 2017
Global Helpdesk Services, Inc
2080 Silas Deane Highway
Rocky Hill, CT 06067
Independent Contractor for:
Location: ESPN-North Campus
383 Middle Street, Bristol CT 06010
Remote Desktop Support of Windows Based Computers
Remote Desktop Support of Macintosh Computers
Reinstall Windows XP\Windows7\Windows 10 Operating Systems
Repair and Reconfigure Windows 10 Based Computers
Diagnose and Troubleshoot PC Based Startup Issues (BIOS,Software,Hardware
Replace Computer Hardware (Hard Drive, DVD, Power Supply).
Provide Virus Protection and Detection Services (Panda,AVG)
Update,Reconfigure and Optimize Windows Based PCs
Provide Technical Support for ESPN and Disney, Inc. Users on PC, Macintosh and Mobile Devices
Setup, Install, Configure,and Utilize Ubuntu Linux Based PCs
November 2016-December 2016
Amazon, Inc.
29 Research Parkway
Wallingford, CT
Worked as a Seasonal Associate Sorting and Scanning Packages at Amazon, Inc Warehouse (BDL5) in Wallingford, CT.
Private Consulting-Bristol, CT 06010
Remote Desktop Support of Windows Based Computers
Reinstall Windows XP\Windows7\Windows 10 Operating Systems
Repair and Reconfigure Windows 10 Based Computers
Diagnose and Troubleshoot PC Based Startup Issues (BIOS,Software,Hardware
Replace Computer Hardware (Hard Drive, DVD, Power Supply).
Provide Virus Protection and Detection Services (Panda,AVG)
Update,Reconfigure and Optimize Windows Based PCs
Setup, Install, Configure,and Utilize Ubuntu Linux Based PCs
November 2006-March 2015 Desktop Technician I State of Connecticut
University of Connecticut Health Center Enterprise Computing System
Information Technology –Help Desk
Provide Computer Technical Support Services via telephone and E-Mail to individual Users (Doctors,Nurses,Residents, and Students) at the University of Connecticut Health Center.
Provide diagnostic troubleshooting via Microsoft Windows 7 Remote Desktop Protocol (RDP)to provide solutions to End Users in the installation, setup, and configuration of Microsoft Windows 7, Microsoft Office 2010 Enterprise/Professional Editions, as well as the Installation and Configuration of Microsoft Outlook Client User Profiles.
Provide diagnostic troubleshooting and Guidance to End Users in the Use of various Microsoft Office 2010 Professional Edition applications, including, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Internet Explorer Browsers (8x-11x) and Microsoft Outlook 2010, as well as the Outlook E-Mail Web Based Client.
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***
Utilize “Bomgar” remote software to “Share” End User's Desktop so as to “See” the issue(s) on the End User's computer. Bomgar software Allows the technician to share the Desktop with End User under the End User's Profile.
Create, Configure, Modify and Move Objects in Microsoft Active Directory, including Individual Profiles and Other “Objects” in the Active Directory Hierarchy-Organizational Units (OU).
Provided Diagnostic and Troubleshooting Relating to Network connectivity for Individual Users Computers as well as Remote Web Site Connectivity. (IPConfig /release, IPConfig /Renew, Tracert, Nbstat -a,).
Performed a Wide Variety of Individual User Account Password Resets, including Active Directory/Network Accounts as well as Various Medical Applications used by Individuals at the University of Connecticut Health Center, all in accordance with Established Procedures for Individual User Verification.
Acted as Lead Person in the Monitoring of Various System Wide Medical Applications, notifying appropriate personnel as needed.
Utilized “Track-It” Software (Ticketing System used by UCONN Health Center) to Document Each and Every Call Received or E-Mail Message Addressed.
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***.
Provided Initial Staff Training and Assistance to New Employees at the University of Connecticut Health Center Information Technology Help Desk as well as provided Ongoing Guidance and Assistance to staff members in the Day to Day Handling, Documenting and Troubleshooting of calls and Issues that they received the at the IT Help Desk.
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***.
Employment History (Continued)
August 1993-November 2006 Associate Accountant
State of Connecticut
Department of Transportation (DOT)
Fiscal/SpecialProjects- Unit 1011
-Trained, Directed and Supervised the individual(s) under my jurisdiction to efficiently and effectively perform their respective job functions and responsibilities.
-Scheduled, prioritized and maintained the necessary financial transactions relative to the Federal Highway Administration's
(FHWA) Step P Projects Report (Federal Aid Reimbursement, Audits Required, Final Acceptances)
-Directed Operating Units within the Bureau of Engineering and Highway Operations ("EHO") as to their responsibilities regarding the closure of projects under their jurisdiction and continually monitored their progress.
-Provided instruction and guidance to operating units via written correspondence and verbal communication to insure that Projects met Federally mandated closure dates.
-Acted as liaison with Federal Highway Administration officials regarding various Federally funded Step P Projects.
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***.
Employment History (Continued)
August 1993-November 2006 Associate Accountant
State of Connecticut
Department of Transportation (DOT)
Fiscal/SpecialProjects- Unit 1011analysis to Department of Transportation (DOT) supervisors and managers so as to facilitate their decision making process.
August 1989-August 1993 Accountant
State of Connecticut
Department of Transportation (DOT)
Fiscal/Special Projects Unit 1011
-Prepared and Recorded financial transactions via the Department
of Transportation's Preconstruction Management System (PCMS) via the department's mainframe computer.
-Developed and Implemented an Electronic Data Processing System for the Department of Transportation which facilitated the monitoring of and the timely closure of various Federal Highway Administration (FHWA) funded projects.
-Provided staff training and assistance in the implementation and utilization of Personal Computer Software Programs (MS-Dos, Lotus 1-2-3, WordPerfect, and Dbase).
P
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***.
August 1987-August 1989 Accounting Careers Trainee
State of Connecticut
Department of Transportation (DOT)
Office of Financial Management-Unit 1011
-Prepared and recorded journal entries to correct and/or modify the financial records of various Department of Transportation accounts.
-Reviewed, Analyzed and Reported the results of Budgeted versus Actual Expenditures as well as Estimated and Actual Sources of Revenue (Bonded Accounts, Revenue Accounts, Appropriations, Encumbrances)
-Demonstrated a Unique ability to work effectively and independently with a minimum of supervision.
-Received extensive training and support from my immediate supervisor in all facets of job functions and responsibilities.
April 1979-August 1987 Greenfield's Warehouse Foods
New Britain, CT
(Sold to Big Y Supermarkets)
-Held and performed the duties of a Cashier, Deli Clerk, and Grocery Clerk during my eight years of employment at this company.
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***.
Education
Bachelor of Science Degree in Accounting (1987)
Central Connecticut State University
New Britain, CT 06050
High School Diploma (1976)
Danbury High School
Danbury, CT 06810
Certifications
Computer Technology Industry Association (CompTIA) A+ Certified on December 20, 2001.
Computer Technology Industry Association (CompTIA) Network + Certified on June 26, 2003.
Wilfred E. Decker Jr.
26 Dewey Avenue
Bristol, CT 06010
Phone 860-***-****
EMail:**********@*****.***.
References
Alfred Griffen Jr.
University of Connecticut Health Center
Desktop Technician II
Phone 860-***-****
Laverne Johnson
University of Connecticut Health Center
Desktop Technician I
Phone: 203-***-****
Denis E. Richard
Information Systems
Bureau of Finance and Administration
State of Connecticut
Department of Transportation
Phone 860-***-****
Contact this candidate