Customer Service Assistant

Christine Polanco

** ********** ****** *** *****, CT 06511 P hone: 475-***-**** E mail: C ******************@*****.*** Customer Service Professional

A self-reliant and enthusiastic individual with in-depth health care and customer service skills seeking to apply my experience within the medical setting.

● 10+ years customer service skills

● 10+ Home health Aid

● Administrator Assistant

● Marketing & Sales

● Proficient in Spanish

● Word processing

● Auditing

● Cash Handling

● Office Support

EMPLOYMENT HISTORY

VISITING ANGELS WOODBRIDGE, CT

PATIENT CARE ASSISTANT PRESENT

● Give basic care to assigned clients, including bathing, toileting, dressing and feeding

● Assist with activities of daily living

● Chart and take monthly vital signs and weights

● Transport clients on referral visits

KEEP ME HOME CARE Berlin, CT

Present

Patient Care Assistant

● Light house cleaning, sweeping, vacuuming, and dusting

● Running errands, grocery shopping, picking up medicine

● Assisted with dispersing medication

● Helped with bathing, change of clothing, bathroom care ELIZABETH HOMECARE Branford, CT

Homemaker/ Companion

● Performed homemaking care for clients with chronic conditions

● Accompanying client to medical appointments, and errands

● Measured and prepared individual diets

WAL-MART West Haven, CT

09/13-8/15

Customer Service Manager

● Supervised front end cashiers

● Conducted daily audits

● Provided cust

● omer support

JMS DIRECT LLC Bridgeport, CT

07/09 -09/12

Sales & Marketing

● Marketed Energy Supplier to potential customers

● Registered new customers for energy suppliers

● Train two to three new hires how to switch energy suppliers CAREER T.E.A.M New Haven, CT

02/08 -10/08

Administrator Assistant

● Performed various secretaries/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system

● Answered telephones and transferred calls to appropriate staff members

● Sorted and distributed incoming communication data, including faxes, letters and emails ST.RAPHAELS HOSPITAL New Haven, CT

Dietitian 01/06-9/06

● Take patients orders for every meal.

● Make sure each tray has the person information and read restrictions.

● Pick up and deliver trays to assign floors.

VOLUNTEER EXPERIENCE

CAREER T.E.A.M

New Haven, CT 02/08 -10/08

Administrator Assistant

● Volunteer additional 15 hours a week

EDUCATION

New Haven Adult Education, New Haven, CT Sept.2016-June 2017 Relevant Coarse:

● Microsoft Office

● Career Exploration

Completion of CNA Training Course April 2017

Wilbur Cross High School, N ew Haven, CT Sept.2005-June 2006 General Studies

LANGUAGES/SKILLS

● BILINGUAL ENGLISH & SPANISH

● MS WORD/MS EXCEL

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