Service Professional

Highlights

Over ** years of experience in telecom industry working with EPC Evolved Packet Core solution design, technical lead, and integration, for telecom operators in Canada and USA.

Consistently and significantly exceeded company standards for customer satisfaction.

Business process improvement skills for training and managing all aspects of networks.

Technical Skills

Network Technologies: Ericsson – EPC/vEPC, SGSN-MME, EPG, Juniper M120/M320), IMS, CSCF, GPRS, IMS, VoLTE, LTE, DNS, SAPC, Radius

Operating Systems: Linux/UNIX(certified), Windows, Shell scripting, VxWorks

Network Protocols: 3GPP Packet Core Protocols, TCP/IP, IPv6/IPv4v6, SS7/Sigtran, Diameter, IP Routing Protocols(OSPFv2/v3, BGP), Ethernet Suite, MPLS, RIP, RSVP, BGP, LSP, STP, SIP,GTP, Diameter & Is-Is

Business Acumen / Knowledge

Excellence in managing and leading major projects related to integration, software upgrades and validation of EPC/vEPC and Juniper Nodes with 99% compliance accuracy.

Manage and lead teams from various internal departments and vendors during complex project integration on customer live network which increased overall efficiency by 74%

Assisted team with respect to building and updating solutions as required.

Excellent knowledge of EPC architecture and routing protocols

Developed emergency handling procedure to be able to resolve the emergencies in agreed SLA

Managed timely completion of assigned tasks, risk management and lead groups with diverse teams.

Coordinated with PM and integration teams to develop and plan technical strategiesto identify the project priorities and deliver applications that support business requirement, including systems integration testing and QoS

Strong understanding of Software-Defined Networking (SDN) and Network Virtualization

Business Process Improvements and Projects

Managed and trained customer operations team for a 24/7 support, increased efficiency by 64%

Trained Operations Specialists for EPC Operations,increasing effectiveness by approximately 55%

Experienced in collecting and analyzes business requirements and use cases from internal stakeholders for Network Integration projects in the IT provisioning team for Telus IMS and Rogers MKVIII projects

Designed and deliverd training programs and support documentation to other departments on new operation, maintenance and troubleshooting procedures for MME and EPG

Developed end to end solution and design for unit testing in a multi vendor environment

Engaged in providing third line support during emergencies which may have been caused during planned or unplanned activity

Strong technical background empowers me to develop and plan technical strategies and high light the project priorities and dependencies which ensures 100% success of the project

Actively knowledge sharing in multiple domains; awareness of risks associated with application development and potential impacts, incorporating risk planning and mitigation.

Professional Experience

Sr. Service Professional Team Leader Ericsson – Montreal, Canada 2011 – present

Developed and managed team and budget control for the solution of MKVIII & MKX to be integrated in Rogers network through excellent knowledge of EPC architecture and routing protocols

Excellence in providing 2nd level support for EPC Globally

Managed MOP and system acceptance test for EPC nodes, update clients and resolve testing outages

Coordinated with integration teams and PM, identifying the risks from the intial stage of the project till the delivery

Involved in HLD and LLD and integration of EPC for Rogers

Manage Network capacity planning, statistics, KPI setup and reporting,call flows etc.

Excellent analytical and technical troubleshooting skills and using tools such as ITC and wireshark

Chair technical meetings with Customer Operations and Engineering throughout integration activities

Prepared task lists and resource requirements and shared and reviewed the list with the rest of the team ensuring all the expects of the project are covered for the successful start and completion of the project

Hands on experience on QA testing and bugs reporting.

2nd Line Support Engineer/Integrator Ericsson – Jorvas, Finland 2009 – 2011

Planned and integrated complex severs of UNIX/Linux GSS Servers

Accomplish KPIs and threshold limit alerts within the available monitoring systems to capture service degradation

Managed projects for Packet Switch integration and cold start which involves IP design

Handled emergency and hot CSRs for EPC

Provided consultation towards customer queries

Conducted remote occasional traveling globally to update and upgrades of SGSN Software

Lead a team of integrators for project coordination and end-to-end testing with customers in setting a EPC lab

System Support Engineer, Ericsson – Muscat, Oman. 2008 – 2009

Provided solutions for installation of new MME into the network and upgrade procedures for the existing EPC network

Managed and integrated a team for rollout projects on live network such as software and hardware upgrades for EPC and VAS for Oman Tel

Handled and prioritized multiple responsibilities for projects and upgrades

Education

Masters in IT Security from University of Liverpool, United Kingdom 2009

UNIX certified

HND in Electronics and Computer Technology, University of Central England, UK 1993

Professional Development

ITIL – in progres

AWS Solution Architect - in progress .

Dynamic Service Controller Ericsson,

EPC Ericsson,

IMS Signalling, Ericsson,

MME Troubleshooting

Configuring Juniper Networks Routers, Juniper training, Amsterdam 2010

OJT IP Multimedia System Ericsson Madrid, Spain 2010

LTE advance configuration and troubleshooting Ericsson, Jorvas, Finland 2011

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