Manager Sales

Steven Twitty

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District Manager

Dedicated Security Specialist with 20y+ of a proven record of effective management, mentoring, training, and development of up to 200 staff in the retail industry. An inquisitive professional who obtains proficiency in sales operations and customer support. Possesses an expertise in full recruitment cycle, exceeds business objectives through demonstrating outstanding leadership attributes and cross-functional staff involvement. Adept of a lifelong learning, demonstrates flexibility, rigorous planning, operational organization, and willingness to share vast expertise with peer colleagues and lower level employees.

•Staff Training & Mentoring

•Budget Control

•Excellent Communication Skills

•Retail Stores Operations Supervision

•Human Resource Management

•Customer Service

•Interpersonal Skills

•Strategic Business Planning

•Research & Analytical Skills

•Recruitment

•Sales Operations Expertise

Speedway LLC, Tidewater, VA

District Manager

2012 – 2017

•Conducted hiring, recruiting, and interviewing processes.

•Supervised, trained, and coached staff of up to 13 managers.

•Managed training and development of 119 employees.

•Provided a technical expertise and mentoring to all 10-store managers.

•Prepared analysis of the profit and loss report to increase profits and enable the region to meet goals.

•Improved all aspects of marketing and store appearance within the district, through communication and setting solid expectations within the group.

•Held responsible for training cashiers to maintain a high-standard customer service.

•Designed sales strategies that maximize sales, communicated through business reviews and manager meetings.

•Set and reached profitable financial goals for each store in the district.

Blockbuster, Tidewater, VA

Video District Manager

1989 – 2010

•Delivered training and development to 150+ employees, providing energetic and highly motivating sales leadership.

•Supervised daily operations of 17 retail stores.

Achievement

•Placed in the Top 10% of the company in Top Line Sales for Q1 and Q2 of 2011 and all of 2010.

•District has placed in the Top 10% of the company in Customer Satisfaction and Customer Loyalty Metrics for Q1 and Q2 of 2011 and all of 2010.

•Received National Top Line Confection Sales Award at Blockbuster Conference of Champions 2010.

•Received promotion from Assistant Manager to Store Manager, Store Manager to District Training Manager.

•Won National Excellence in Customer Award in 1999, 2002 and 2003.

•Earned Market Execution Award 2001.

•Nominated as a National Finalist for the Shark Tooth Award in 2001.

•Certificate in Human Resource Management, 2009.

•District Leader Operations, 2001.

•Facilitating Leadership Academy, 2001.

Master of Business Administration, University of Phoenix, 2009-2015.

Bachelor of Business, Human Resources, University of Phoenix, 2006-2009.

Associate of Business Management, University of Phoenix, 2003-2006.

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