Customer Service Technical Support

JOHN M. LIPPIELLO

**** **. ***, ****. **-*B 973-***-****

Morris Plains, NJ 07950 **********@***.***

PROFILE

Experienced technology support technician with strong customer service and communication skills.

Proficient in systems installations, upgrades, networking, diagnostics and troubleshooting.

EXPERIENCE

County College of Morris, Randolph, NJ (2007-present)

Technical Assistant, Information Systems, 2009 – present; Learning Resource Center, 2007 – 2009

Support campus technology infrastructure with installations, imaging, upgrades, network connectivity, and profile migration. Proficient with systems diagnostics, malware/virus removal, and data recovery.

Implement configurations on Windows servers through Group Policy in Active Directory.

Provide technical support to faculty, students, and staff. Troubleshoot desktops, laptops, a/v setups, peripherals, mobile devices, and network issues either remotely or in person. Utilize Lansweeper and MS System Center Configuration Manager to remotely troubleshoot or deliver software packages.

Support helpdesk functions. Answer customer calls, evaluate needs, document using Trackit, troubleshoot, escalate or contact vendor when necessary.

Montville Township Board of Education, Montville, NJ (2004 -2007)

Computer Technician

Installed, serviced and supported PC’s running Windows in LAN/WAN environment, LAN and Wireless connectivity, iMacs, ITV systems, Smart Boards and Interactive Presentation Manager.

Completed network cabling and troubleshooting, ran and tested wire, media track and punch-downs.

Set up and maintained Windows Server administration.

Royal Lubricants, Inc. /Anderol Co., East Hanover, NJ (1997 - 2002)

Desktop Support / MIS Administrator

Supported servers, workstations, laptops, peripherals and telecommunications system on LAN/WAN networks.

Implemented installation and configuration of hardware and software applications; provided technical support and user training either on-site or remotely.

Coordinated software and hardware purchases and vendor support.

Additional Experience

2002-2004, Substitute Teacher, Boonton and Mountain Lakes School System

Self-employed, Computer Technician

EDUCATION

2014, Certificate, Information Security

2004, A.A.S. Degree in Telecommunication, A.A.S. Degree in Electronics Engineering Technology

County College of Morris, Randolph, NJ

Dell Certified, A+ Certification Diploma in Network Engineering and Data Communications

CompTIA/Novell/Dell The Chubb Institute, Parsippany, NJ

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