Customer Service Microsoft Office
Resume:
Steven J. Telford
Plymouth, MA *****
*.*******@*******.***
IT Support Specialist
Highly motivated and efficient customer service focused professional with career experience working with medical CRM Software, Server and Workstation software including Active Directory and Exchange Console, Hosted Exchange, Microsoft Office applications, Email security, Archiving and Encryption, all types of backup software including Backup, Disaster and Recovery systems protecting critical data and software availability, Experience supporting virtual environments and smartphones
Experience
IT Specialist ACTSmart, Inc. Pembroke, MA 2011-Present
• Managed proactive IT Support focusing on Dental/Healthcare offices using CRM software
• Installation, repair and troubleshooting PC’s, printers and network devices
• Prompt, efficient service using personal touch based on trusted established relations
• Responsible for all backup solutions, BDR, Offsite and Local
Desktop Technician PlumChoice, Inc Billerica, MA 2003-2011
• Provide a full range of remote and onsite support services for home or small office computers
• Tuning computer systems freeing up system resources
• Personal customer training for all levels of ability
Desktop Technician Systems Supply Inc. Hanover, MA 2000-2003
• Installed, maintained, repaired, troubleshoot, and upgraded client’s servers, workstations, and printers.
• Experience ensuring stability of LAN/WAN connections including wireless, knowledge of TCP/IP
Executive Chef Village at Duxbury Duxbury, MA 1996-1999
• Reorganized kitchen layout and procedures to streamline operation.
• Developed continuously changing cycle menu for 225 resident upscale senior living community.
• Tutored residents on basic computer skills both Windows and Macintosh
• Functioned as a liaison between upper management and the general staff
Education
Spectrum Computer Solutions CTEC Plymouth, MA
• Completed MCSE course work, MCP Certified
Contact this candidate