Driver/ Customer Service

WILLIAM DAVIS

Philadelphia,Pa.*****

215-***-**** ********@*****.***

BACKGROUND SUMMARY:

Seeking a position that offers the opportunity to contribute to the day to day operations of a company with desire to earn advancement through on the job performance. Willing to learn new trades and advance my qualifications through on the job training. Desiring a permanent full time position.

TECHNICAL EXPERTISE: SAP. Microsoft Office 97 AND 98,NT Workstations, Microsoft Word, Outlook, Access, Power Point and Excel. Fork Lift Certified.

PROFESSIONALEXPERIENCE:

McCALLION STAFFING---Temp Service 01/2016-Present

GRAPHIC PACKAGING

Title: Truck Driver/Fork Lift Driver/Warehouse

• Operated Forklift.

• Performed Inventory duties.

• Loaded and Unloaded trucks.

• Performed function checks and troubleshoot system to ensure proper hookups, continuity and connections.

ALLIED ATIKORE 01/2014---01/2016 Company Closed.

Title: Truck Driver/Fork Lift Driver

• Adhere to all Quality Procedures and Techniques

• Schedule task / Distribute task efficiently and effectively

• Drive fork truck when low manned to ensure productivity stays on track

• Interpret and divulge contractual information to the employees on a need to know basis

AETNA 06/2013 01/2014 Open Enrollment.Temporary Assignment.

Title: Customer Service Rep

• Provided sales and customer service while developing a reputation for excellent service and assisted customers with their requests

• Handled collections from customers in an inbound/outbound call center

• Accomplish task for the day by inputting information to databases

• Handled inbound calls from customers inquiring about their accounts

• Utilized efficient and courteous customer service.

•Considered customers and their needs when performing and/or working with others on routine tasks • Supported others and occasionally became directly involved in developing and sustaining customer relationships

CMC ENERGY 02/2012---03/2013 Temporary Assignment

Customer Service Representative

• Provided customer service while developing a reputation for excellent service and assisted customers with their requests

• Handled collections from customers in an inbound/outbound call center

• Handled inbound calls from customers inquiring about their accounts

• Read and interpret contractual information

TD BANK

Customer Service Representative/Collections 08/2009 - 1/2012

• Consistently maintained a positive attitude while handling calls from customers regarding their accounts.

• Answered calls in an inbound/outbound call center

• Input sensitive personal information into the database in a safe matter in efforts to keep information secure

• Collected, organized, synthesized, and analyzed data

• Involved with collections with customer service assignment

• Produced quality work while under pressure.

BANK OF AMERICA--Company closed. 1/2007 – 4/2009

Security Guard/ Collections

• Provided sales and customer service while developing a reputation for excellent service and assisted customers with their requests

• Handled collections from customers in an inbound/outbound call center

• Handled inbound calls from customers inquiring about their accounts

• Utilized efficient and courteous customer service.

COLONIAL ELECTRIC--- 2/2000---1/2007

Scanner/Warehouse/Truck Driver

• Operated Forklift.

• Performed Inventory duties.

• Loaded and Unloaded trucks.

• Performed function checks and troubleshoot system to ensure proper hookups, continuity and connections.

PFPC 9/1997 – 2/2000

Customer Service Representative

• Provided sales and customer service while developing a reputation for excellent service and assisted customers with their requests

• Handled collections from customers in an inbound/outbound call center

• Handled inbound calls from customers inquiring about their accounts

EDUCATION:

Dobbins Vocational School

HS Diploma

Community College of Philadelphia

Business Administration Courses

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