Customer Service Software Developer

Objective:

To contribute to efficiency and productivity of an organization by doing the programmer, software developer, system analyst, software engineer, database administrator, or security specialist jobs.

Profile:

Extensive experiences in database and application development including design, coding, testing, and integration.

Strong analytical and problem-solving skills to provide solutions based on the business requirements.

Capable of handling multiple, challenging tasks and picking up new programming skills very quickly.

Proven success in mission critical system support for the corporation with an excellent customer service attitude.

Technical Skills:

Java, Java Script, C#, C++, C, ASP, ASP.Net, Python, PHP, XML, DHTML, Visual Basic, VB Script, Perl, Unix Script, PowerBuilder, jQuery, MS-SQL, Oracle, MySQL, Informix, Sybase, Linux\Unix, web applications and cyber security.

Expériences:

Lucent Technologies/Alcatel-Lucent/HCL, Naperville, IL 4/1997 – 12/2015

Member of Technical Staff (Software Developer)

Developed various CDMA/EVDO/UMTS platforms and features for the wireless network system.

Implemented, integrated, and tested memory based database management system for the wireless.

Developed the automated suite to analyze and report the results for system regression test.

Diagnosed AT&T 3G mobile national network issues such as radio frequency, performance, signaling, and call processing to ensure the network 99.999% availability rate.

Worked well with customer, management, and peer technical staff to resolve critical issues quickly.

Motorola Inc., Schaumburg, IL 10/1996 – 4/1997

Special Technical Analyst

Responsible for the full-cycle development, test, deployment and support of the Motorola Corporate Financial System.

Developed and maintained the reporting systems, the intranet/internet web applications for the information system.

Achieved high customer satisfaction while working with accountants, analysts, and financial managers.

Received an award in recognition of excellent service and exemplary attitude.

IBM Credit Corp., Oakbrook Terrace, IL 4/1995 – 10/1996

Project leader - Advisory Programmer Analyst

Project leader in the group of four people including one programmer and three consultants.

Responsible for the full-cycle development and maintenance of the Order Processing System.

Designed, developed, tested, supported and maintained the corporate key business software system.

Received an award for the contribution to ICFS integration project.

Jenner & Block Law Firm, Chicago, IL 4/1988 – 4/1995

System Analyst

Developed database applications for legal cases and administrative operations for the law firm.

Migrated, integrated, tested, maintained and supported the Law Firm Accounting System.

Worked well with attorneys, paralegals, law clerks, accountants and peers.

Education:

Cyber Security Technologies Certificate, Illinois Institute of Technology, Chicago, Illinois. July, 2017

M.S. in Computer Science, Illinois Institute of Technology, Chicago, IL. GPA: 4.8/5.0

B.S. in Computer Science, Fudan University, Shanghai, China. GPA: 4.6/5.0

Other Business Courses: Accounting, Intermediate Accounting, Cost Accounting and Federal Tax

Citizenship:

U.S. Citizen

Reference:

References will be furnished upon request.

Contact:

Mi Zhang: Email: **********@*****.*** Cell Phone: 630-***-****

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