Manager Customer Service

Objective:

Obtain a challenging leadership position applying creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximum profits.

Professional Work Experience

SINAI HOSPITAL OF BALTIMORE (CROTHALL HEALTHCARE), BALTIMORE, MD Operations Manager, Feb 2016 – Present

Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.

Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.

Play a significant role in long-term planning, including an initiative geared toward operational excellence.

Oversees overall financial management, planning, systems and controls.

Management of agency budget in coordination with the Executive Director.

Development of individual program budgets

Payroll management, including tabulation of accrued employee benefits.

Regular meetings with Executive Director around fiscal planning.

Supervise and coach office manager on a weekly basis

Have weekly meetings with nurse management regarding and environmental needs or concerns.

UNIVERSITY OF MARYLAND MEDICAL CENTER, 22 SOUTH GREENE STREET, MD Assistant Manager, Aug 2014 – Jan 2016

As an Assistant Manager it was my responsibility to monitor the staffs daily work assignments.

Assigned workers their duties and inspects work for conformance to prescribed standards of cleanliness.

Investigates complaints regarding housekeeping service and equipment, and takes corrective action

Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments

JOHNS HOPKINS HOSPITAL, BALTIMORE, MD EVC Clinical Worker (Housekeeper) Discharge Lead, May 2008 – Aug 2014

Cross training for floor care stripping, scrubbing, waxing, and burnishing floors.

As an EVC Clinical Worker I worked on impatient units and took care of the environmental needs of the patient.

Such as floor care, bathroom upkeep, disposal of garbage, restocking of supplies, linen changing, and general daily cleaning of rooms.

Responsible to monitor the staffs daily work assignments.

To ensure that the environmental needs of the facility are met.

Keep records of Time and Attendance with the Kronos time keeping system

Education

UNIVERSITY OF BALTIMORE, BALTIMORE, MD Criminal Justice Candidate, Expected graduation, Jun 2020

PATTERSON HIGH SCHOOL, BALTIMORE, MD High School Diploma, Jun 2006

JOHNS HOPKINS SKILL ENHANCEMENT PROGRAM, BALTIMORE, MD Medical Terminology Basic Level, January 2012 - April 2012

JOHNS HOPKINS SKILL ENHANCEMENT PROGRAM, BALTIMORE, MD Medical Terminology College Level, September 2012 - December 2012

Professional Skills

Microsoft Office, Windows, Type 30-60 wpm, Microsoft Excel, Microsoft PowerPoint. Great Organizer, Excellent Customer Service Skills, Initiator and Multitasker

Contact this candidate