Manager Customer Service

JIGAR R. GAJJAR

**** ******* *** *********** – Ontario – Canada ***********@*****.*** 289-***-****

Professional Summary:

* ***** *** * ****** of Experience in Customer Service Industry

The recent position was of District Manager controlling 5 stores of Domino’s Pizza

Managing whole Operation of all 5 stores

Role to take care of Sales activities, Cost efficiency, Budgeting, Staffing, Inventory (Food Cost), Marketing, Guest opinion survey, Audits for maintaining standards inside Stores

Achieved 6 promotions in this 9 Years with many recognition

Currently Working as General Manger Position in Domino’s Pizza Mississauga – Toronto

Skill Set:

Multitasking skill

Good Hands on Typing speed.

Very well known to Excel, Word & Outlook they were the key roles in my previous job

Fast Learner

Understanding customer’s query at their level and then to give appropriate response to make them satisfied

Work Experience:

DOMINO’S PIZZA INDIA (Jubilant Food Works Ltd.) - 9 yrs. & 5 months

(From: 15th Dec’ 2006 to 5th Jun’ 2016)

Guest Delight Associate Manager (Dec’ 2006 – Sep’ 2007)

Guest Delight Assistant Manager (Oct’ 2007 – Feb’ 2008)

Guest Delight Sr. Assistant Manager (S.A.M.) (Mar’ 2008 – Jun’ 2008)

Guest Delight Restaurant Manager (Jul’ 2008 – Jul’ 2011)

Deputy District Manager (Dy.D.M.) (Aug’ 2011 – Jul’ 2014)

District Manager (D.M.) (Aug’2014 – May’2016)

BLUE OCEAN CONTACT CENTER (Halifax – Nova Scotia, Canada)

CISCO Logistic Call Centre Agent (Feb’2017 – Jun’ 2017)

Ues to take all in-bound Calls make arrangement for Logistic of their Re-furbish IT parts

Working with all pending E-Mails of customers and to clear out their pending issues

DOMINO’S PIZZA (Mississauga) (July’2017 – till now…)

Responsibilities & Job Specification:

Scheduling Duties based on Comfort of Staff

Managing all Operation related Tools to run store smoothly

Training New Team and make them efficient to work perfectly & effectively with minimum error

Taking good care of customer’s for retaining them to have order with us again

Education:

Basil High School – Vadodara (India) (Mar-Apr 2003)

- High School passed out 12th commerce stream with 60.83% Grade-1

Maharaja Sayajirao Gayakward University – Vadodara (India) (Oct 2010)

- Bachelor of Commerce passed out with 61.3%

References:

Available on Request

Contact this candidate