Network Engineer Manager

Rakesh Kathuria

CCNP™ Voice CCNA™ Voice CCNA™ SSCA® SIP Avaya ACSS (SM&SMGR)

Atlanta, GA, US 470-***-****

https://www.linkedin.com/in/rockykathuria ******@*****.***

Network Engineer

Provide Strategic, Client-Focused Global Network Support

Certified professional with progressive experience in IT industry, specializing in telecom network provisioning, implementation and troubleshooting. Exceptional problem-solving and technical skills, providing Tier II support to 24 x 7 Network Operations Center (NOC) / Help Desk support environments based on Service Level Agreements (SLAs). Strong financial, analytical, mathematical reasoning and balanced communication skills. Organized and focused, with solid work-ethic. Ability to multitask and prioritize my work in a highly adaptable in a dynamic work environment.

Technical Summary

Hardware:

Cisco Routers, Cisco Switches, Aruba SOHO Routers, Avaya ACM, Oracle/ACME Packet SBC 3600/4500/4600, Nortel Passport switches, Media Gateways, Multiplexers, CSU/DSUs.

Software:

Cisco IOS, CUCM8.x, CUCME, CUPS, Cisco Unity Connection, Avaya Site Administrator (ASA) 6.0, Application Enablement Server (AES), Avaya Session Manager, Avaya CMS Supervisor 17, Avaya Aura Messaging (AAM), EMS/Audio Codes, Cyara Solutions, Nectar, WireShark, nGeniusONE, VeraSMART/Calero eCAS, SOHO provisioning tools/AirWave, Genesys IVR Portal, Workforce Management WFM, Salesforce.com, NICE Call Recording, CA Ticketing and Change Order System.

Network Devices Held:

Cisco Catalyst Switches 2900, 3500 and 6500 Series. Cisco Router 800, 1700, 2600, 3600, 3700 and 7200, 7606 Series, Cisco Wireless Access Points 1200 Series.

Technical Exposure:

Cisco routing and switching, Networking Protocols: EIGRP, OSPF, BGP, Cisco Unified Collaboration, Avaya Aura Communication, VoIP Telephony, Gateways and Gatekeepers, Media Resources, Music on Hold MoH, QoS, SIP Trunking, LAN/WAN design, Wireless LANs, sniffers, circuit/network monitoring and troubleshooting, disaster recovery, NOC operations.

Project Management:

Managed the technical aspects required for end-to-end implementation of all IT Projects.

Conducted project status meetings on a regular basis and distributed minutes to key project stakeholders, recorded issues on an issue log that helped controlling scope creep.

Managed the fault resolution on chronic issues by engaging vendor assessment and escalate issue accordingly.

Monitored day-to-day activities of the project team and ensure work progressed as planned.

Coordinated and facilitated vendor meetings to analyse root cause of persistent issues by engaging technical staff and senior management.

Provided data analysis to identify specific opportunities or weakness within assigned projects and makes specific change recommendations to structures, processes, or people to improve project performance.

Participated in Change Control Board CCB Meetings on a regular basis to ensure projects adhere to process and change management standards and procedures.

PMI Member: 2491597 since April 2013

Rakesh Kathuria ******@*****.*** Page Two

Professional Experience

ADP, LLC., Alpharetta, GA 2013 – Present

Voice Network Engineer

Administer Avaya Aura Communication Manager / PBX, Avaya Aura Messaging voice mail, NICE call recording, call vectoring and Contact Center management systems. Provide day-to-day Tier II support. Oversee VoIP stations and understand SIP Trunking. Partner with various teams on error identification and post implementation validation checks.

Prevented over-flow capacity outages and enhanced customer experience by managing system platform for Cyara’s auto call generator, writing scripts to automate daily health check of network resources and for equipment reliability.

Managed Nectar Remote Intelligence Gateway (RIG) client, creating dashboards to monitor for voice equipment resources, such as trunk capacity, agents logged in, license remaining, and DSP resources, improving equipment consistency and avoiding costly outages.

Provided and performed off-hours technical support and upgrades to mission-critical system implementation, ensuring appropriate responsiveness and resolution to all telecom system problems.

Planned hardware and software standards compliance on all Avaya Aura ACM servers through Service Pack updates, system platform release updates and patches, media processor updates, and IP phone firmware updates, eliminating potential for system crashes and downtime.

BT AMERICAS INC. Atlanta, GA 2006 – 2013

VoIP Network Engineer 2011 – 2013

Maintained global network and supported centralized telecommunication infrastructure, including system administration, routing protocols, troubleshooting, analysis, testing, research, implementation, training, and technical support. Managed test and development of new applications, hardware and systems.

Demonstrated expert-level technical and tactical thinking, problem solving, and project management by troubleshooting and managing MarketPulse, a BT proprietary VoIP solution between stock brokers / traders and floor brokers / exchange, helping brokers stay connected to trading floor.

Used extensive experience and CCNP platform expertise to expand client base and increase revenue, deploying and designing digital / analog voice gateways and media resources, that included conferencing, transcoding, MTP, MoH, IP phones, and CIPC.

Managed corporate accounts through partnerships with marketing, accounting, and operations, identifying new possibilities that enhanced revenue and upgraded efficiencies for clients.

Reduced Mean Time To Repair (MTTR) by creating processes on trouble tickets and maintaining risk and issue logs.

Data Network Engineer 2006 – 2013

Delivered Network support for Cisco Routers for WAN issues. Supervised quality assurance checks for new service installations and changes. Diagnosed faults and assisted 3rd-level support team with resolution. Interfaced with various service managers and account team members to provide world-class service.

Identified new possibilities that increased revenue, improved efficiencies, and met SLAs by managing corporate accounts proactively and collaborating with marketing, accounting and operations.

Helped BT remain above 99.99% in network reliability, managing Network and Systems troubleshooting process with TCP/IP, MPLS, Frame Relay, ATM, and Remedy Ticketing system.

Analysed circuit design, planning, delivery and monitoring of WAN networks per requirements, maintaining compliance standards.

Rakesh Kathuria ******@*****.*** Page Three

INDEPENDENT TELECOM CONTRACTOR, Marietta, GA 2002 – 2005

Network Engineer

Diagnosed network performance issues on company network and upgraded software / hardware. Executed moves, including installation of cabinets and relay racks. Supervised hardware installation, including shelves, power strips, cable management and customer equipment.

Developed written project plans and effectively communicated with those plans with all project team members and leadership constituents.

Performed troubleshooting and fixed problems in WAN technologies, such as, Routers, Ethernet, Switching, and Network Protocols, such as, TCP/IP, IPX, SNA, EIGRP, ISDN, SNMP.

HUBBELL INCORPORATED / PULSECOM, Herndon, VA 2000 - 2001

Network Engineer/Technical Project Manager

Managed the project for Network Migration from Motorola Routers to Cisco routers and platform upgrade. Also, ensured the finish project is supported through life cycle communications with the operational team which ultimately ran the systems and processes being implemented.

Managed change control procedures.

Coordinated meeting and Conferences between the different venders to ensure project was completed in timely fashion.

Served as a liaison between Hubbell WAN sites and the vendors and monitored performance statistics to resolve any issues on performance.

Recommended changes and enhancements to the Hubbell WAN for optimal performance and reliability.

Established a pragmatic, detailed plan to ensure the project is executed and met the goals of sponsor, Identified and articulated the risks of the project.

Additional Relevant Work Experience

CITIBANK/ AT&T SOLUTIONS / US EAST, Silver Spring, MD

Network Engineer – Consultant

SAIC / TEKSYSTEMS, Reston, VA

Network Engineer – Consultant

SPRINT / RENAISSANCE, Reston, VA

Network Engineer – Consultant

Trainings and Certifications

TSHOOT CCNP R&S troubleshooting (CCNP_CSCO11359610), January 2015

ACSS Avaya Aura® Session Manager and System Manager (AV132524), January 2015

SSCA® SIP, The SIP School Certified Associate, July 2014 – July 2016

CCIE V_Written, Certified Cisco Internetwork Professional Voice Written, Jan 2013 – Jan 2016

CCNP V, Certified Cisco Network Professional Voice (CSCO11359610), August 2012

CCNA V, Certified Cisco Network Associate Voice (CSCO11359610), February 2012

CCNA, Certified Cisco Network Associate (CSCO11359610), January 2012

Building Scalable Cisco Internetwork BSCI, September 2008

CCNA Boot Camp, January 2007

Building Cisco Multilayer Switched Networks BCMSN, November 2000

Building Scalable Cisco Networks BSCN, September 2000

Education

Undergraduate Study, Computer Science, University of Maryland, Baltimore County, Baltimore, MD

Completed coursework towards Computer Science degree, Howard Community College, Columbia, MD

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