Customer Svc'/Returns Auditor

Career Overview

I have worked in customer service for over 20 years with a concentration in returns for 17. I take pride in my ability to interact with customers in a courteous, professional manner. I am dedicated to learning all aspects of my positions responsibilities, so that I can share my knowledge, and offer the best experience to the customer.

Core Strengths

• Customer Service

• Returns

• Billing

• Chat

• Email and Phone Communication

• FedEx Returns/Labels

• Inventory

• Word, Microsoft, Mas200, Excel, Outlook

Work Experience

Ink Technologies LLC Centerville, Ohio

August 2011 to Current

Current Position: Returns Supervisor

Daily responsibilities; Assist customers through the phone queue on Customer Service, Returns, and Sales. Place orders via phone and email. Processing return requests; initialize, issue refunds to the customer's (card system Converge and PayPal), issue return labels, and follow up with email inquiries and requests. Assist customers in Chat. Set up return labels for Recycle Requests.

Previous Position: Warehouse/ Customer Service

UCR, LLC Dayton, Ohio (Ink Technologies separated from UCR in 2011)

August 2006 to August 2011

Pick and pack orders that are placed online or by sales representatives. Ship all orders using FedEx, UPS and or USPS. Check in all deliveries and outgoing shipments. Run end of day sales reports and shipments. Check in and assess, and set up work tickets for all incoming laptops to be repaired. Bill out all laptops for services rendered and ship back out to customers. Conduct weekly inventory reports and counts. Checking in and updating all product received into warehouse. Weekly restocking of product in the warehouse. Setting up purchase orders for products. Setting up returns into the system and process from beginning to closing out the return.

MotoPhoto Trotwood, Ohio

1998-2005

Accts. Receivable/ Billing Specialist/Customer Service

I billed our franchisees for all orders processed and shipped. I placed orders via the phone and fax. I dealt with all returns from our franchisees back to the vendors, photo paper and chemicals and dealt with returns from our warehouse- all accessories for pictures

Ran end of day and end of month reports. Processed back orders. Posted payments to the appropriate accounts/worked with franchisees on payment issues. Issued refunds. Kept our catalogs updated and added new information weekly.

Educational Background

Certificate: Medical Coding, 2002

Sinclair Community College Dayton, Ohio

High School Diploma : General, 1989

Belmont High School Dayton, Ohio

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