Customer Service Computer Science

curriculum vitae

A. JUDITH AROCKIA GLADIES Mobile – 956-***-****

Mail at –*******.*******@*****.***

Objective

To associate with an organization which progress dynamically and gives me a chance to update my knowledge and enhance my skills in the state-of-art technologies and to be in the team that excels in work towards the growth of the organization.

Skills Summary

Exceptionally good communication skills both verbally and written with the great organizational and management skills. .

Very energetic, organized and have well public relationship knowledge.

Possessing basic recipe reading and measurement skills

Understands Customer Needs

Understands The Organization's Financial Performance Motivates The Team

Tracks And Measures Staff Performance

Creates A Positive Learning Environment

Maximizes Staff Utilization

Showing a capacity to train others

Having a flexible, open schedule

Enforces Standards

Management experience

General Educational Qualification

M.E (COMPUTER SCIENCE AND ENGINEERING) from Pandian Saraswathi Yadav Engineering College, Madurai, Anna University in the year 2010-12

8. 2 CGPA.

B.E ( COMPUTER SCIENCE AND ENGINEERING ) from Pandian Saraswathi Yadav Engg & Technology, Madurai, Anna University in the year 2010 First class 74%.

H.S.C from Holy Family Girls Hr.Sec.School, Madurai, in the year 2006 First Class 74%.

S.S.L.C from Holy Family Girls Hr.Sec.School, Madurai, in the year 2004 First Class 88.6%.

Core Qualification

Solid understanding of International Air Transport Association regulations

Proficient in common airline booking software and database management

Comprehensive experience with handling multiple booking issues

Capable of working multiple shifts including evenings and weekends

Able to meet tight booking deadlines in a timely manner

Good communications and problem solving skills

Work Experience

Company Name: Aerowide Travels Pvt.Ltd India

Designation : Ticket Booking Staff/ Airline Ticketing Agent

(June 2014 to July 2017)

Roles responsibilities

1) Made booking arrangements for clients in person on the phone and online.

2)Worked to diligently resolve booking and scheduling issues

3)Ensure that all booking procedures followed industry standards.

4)Posted schedule changes online and informed clients directly.

5)Assign seats for customers on the airline.

6)Responsible for ticket reservations, cancellations, alterations.

7)Contacting customers to inform them of flight cancellations and delays.

8)Maintain quality control/satisfaction records, constantly seeking

9)Reviewed travel documents as required by DHS, TSA and other foreign countries

10)Responsible for accurately weighing and tagging all luggage

11)Checked passenger manifests to confirm client bookings

Company Name : Navin Travel Agency, Chennai, India.

Designation : Airline Ticketing Agent

(July 2014 to May 2017)

Roles and responsibilities

Scheduled advance and last-minute bookings

Offered discounts and special deals when authorized to do so

Managed passenger database

Monitored airline schedules and posted updates on airline website

Issued personal business and corporate bookings

Developed and implemented promotional strategies to boost airline bookings

Consistently offered a high level of customer service

Worked to resolved passenger booking issues

Handled internal and external communications.

TECHNICAL SKILLS

Proficiency in MS Office.

Backing up and restoring data in windows XP, 7,8,10 Environment

Knowledge on Troubleshooting on windows OS, Outlook and printer

Network Implementation in Win XP/Win 7 /Win 8/Win 10

Creating, managing user accounts and giving permission to access resources

Website Maintenance and Backup

Gender : Female

Date of Birth: 22.09.1988

Marital Status: Married

Husband Name: M Arockia Patrick rajiv

Email ID: *******.*******@*****.***

Ph: 978-***-****

Passport Number : P1634331

Permanent Address

D/O.A.Abraham

13/6A, Sister Rose 2nd Street,

Melaponnagaram,

Madurai-16,TamiNadu,India

Contact address:

S/O.A.Abraham

13/6A,Sister Rose 2nd Street,

Melaponnagaram,

Madurai-16,TamilNadu,India

Personal Profile

Linguistic Fluency

To read, write and speak : English and Tamil.

Declaration

I hereby declare that all the information mentioned above is true to the best of my knowledge.

Yours faithfully

Date:

Place: A.Judith Aockia Gladies

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