Real Estate Customer Service
Resume:
Amanda Bennett
Long Beach, CA *****
********@*******.***
OBJECTIVE
As a candidate for employment at your company, I’m seeking an exemplary work environment where I can apply my skills in accounting. In addition, vast skills and work experience in a variety of industries make me an essential part of the team. My work ethic and adaptability ensure I will be an asset in achieving your company’s objectives.
SKILLS
Quickbooks
Microsoft Office (Word, Excel, Access,
PowerPoint)
Paycom
RTI Office
MAS 500
Outlook
Medical terminology
Real estate terminology
Research and analysis
Ten key/data entry
EXPERIENCE
Merical via FAITH Resources Anaheim, California
Accounts Payable (Temp Assignment) August 2017-September 2017
Process 100+ invoices per day with proper coding and purchase order matching
Printing and saving of electronically received invoices
Problem solving and research with the Purchase Department
Heavy data entry in MAS 500
Answer vendor inquiries
ARC Experience via Roth Staffing Torrance, California
Accounts Payable (Temp Assignment) April 2017-July 2017
Process 60-70 invoices per day with proper coding
Weekly AP run
Ensure timely payment of priorities such as utilities, rent and government entities
Monthly reconciliation of credit card statement
Disseminate monthly credit card transactions for verification to 26 cardholders
Receive credit card transaction verification and receipts for each transaction for all cardholders
Identified issues, such as overpayment of a vendor dating back to July 2016 and creating credit memos
Respond to inquiries regarding payments
Work with Independent Contractors and vendors to obtain up-to-date W9s, maintain vendor files
Cedar Corp Cypress, California
Accounting/Payroll Rep Oct 2014-Apr 2017
Monthly/weekly accounts payable
Monthly reconciliation of 5 McDonald’s restaurant sales ledgers
Calculate monthly tax due to State Board of Equalization
Weekly tracking of credit/debit card transaction fees
Weekly validation of bank account transactions for each store
Monthly reconciliation of bank account transactions for each store
Bi-monthly payroll processing via Paycom for 5 McDonald’s restaurants
Enter new hires into payroll system
Set up employee direct deposit
Enter employee terminations into payroll system; issue final pay check
Diversified Imaging Supply Gardena, California
Accounts Receivable/Payable Administrator June 2012 – May 2014
Data entry of all vendor invoices and purchase orders (if applicable), weekly check runs, filing returns and payment of monthly/quarterly taxes
Post all customer payments, collection calls, arrange payment options
Reconciles vendor and credit card statements
Works with accountant in month-end and year-end closing
Handles all EBay postings and sales of overstocked/unsold items
Identified areas of required business practices (employment verification, employee notices, healthcare notices and business name filings) that were not being followed, brought them to the attention of management and implemented new business practices.
Sam's Real Estate Club of Los Angeles Santa Monica, California
Club Director October 2010 – August 2016
Assisted local real estate investor in operating his real estate club and coaching program
Identified and booked expert speakers on real estate investment related topics
Maintained speaker contracts
Reconciled speaking fees/expenses for shared workshop/seminar speakers
Managed student/member activities and course materials
Point of contact for member calls
Created and implemented new club programs and member benefits
Event planning for special education workshops for 50+ attendees
Kept online real estate club directories up to date and identified new real estate club directories
Identified “bugs” with website upgrades
Scheduled bi-monthly team meetings, created agenda and tracked action items to completion
United Healthcare Cypress, California
Business Analyst June 2005 - May 2010
Liaison between Business Operations and IT in the SecureHorizons Medicare HMO Enrollment Dept.
Project-based assignments; identified requirements; worked with IT to develop implementation strategies including written test scenarios and test scripts, executed tests in test environments; identified and reported defects; re-tested defect corrections; tracked and reported milestones to team members and senior management
Gained proficiency in using Access and Excel to extract data for testing, maintaining data integrity and reporting
Effectively created agendas and managed conference calls with a large numbers of participants
Developed an "ear" for understanding IT lingo and distilling it for the layperson to understand; used that understanding to ensure the project objectives were implemented according to business needs
United Healthcare
MAS Rep (Data Entry/Customer Service/ PPO Small Group Accounting Rep) January 2002 - June 2005
Promoted five times from Data Entry to Customer Service to PPO Small Group Accounting Rep to MAS Rep to Business Analyst based on excellent performance
Responsible for over 1,000 employer groups, ensuring payments were posted accurately based on changes in plan benefits, enrollment and monthly reconciliations of all employer groups
Handled all enrollment, billing, customer service, reporting to Medicare and worked closely with the Claims Dept.; trained a new team of 3 employees
IndyMac Bank, Pasadena, CA May 1995 - August 2000
Sr. Auditor (Post Purchase Quality Control)
Senior Auditor (3 years)
Audited delinquent mortgage loan files for signs of fraudulent activity
Responsible for generating reports for Legal Dept to use in court.
Interfaced with law enforcement, credit reporting agencies, property appraisers, employers and others in real estate and mortgage banking to facilitate investigations.
Recouped $10+ million dollars in fraudulent loans.
Technical Writer/Technical Assistant (1 year each)
Reviewed and edited auditor reports for evidentiary proof and clarity prior to being reviewed by senior management and the legal department.
Re-investigated unproven allegations of fraud
Acquired skills in analyzing property appraisals and fraud detection.
Organized and maintained a file room of 3000+ mortgage loan files
Ordered property appraisals/field reviews.
Used a variety of databases to generate reports such as credit reports, income verification, skip tracing, property appraisals/field reviews to assist in fraud detection.
Contact this candidate