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Management System Administrator

La Mesa, California, United States
October 04, 2017

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Michael James Guinane


**** ******* ****, *** ***** 92109


Authorized to Work in USA and EU

Linux/Unix/Windows/OSX System Administration and Project Development support. Programming background and consistent history working hands on in 24/7 live customer facing roles with international team support in incident management, and script automation.


10+ Years System Administration support in Tier I, II and III roles in Site Reliability,

5+ Years Linux/UNIX OSI model and ITIL/ITSM support at Application, Session, Transport, Network, Data Link and Physical Computing Layers

5+ Years with UNIX/LINUX OS’s; FreeBSD, HPUX, Debian, RHEL, CentOS

5+ Years configuration management version control/repositories, CVS, Git/GitHub, openstack, sandbox

4+ Years Virtual and Cloud configuration familiarity latest technology VMWare, VirtualBox; AWS, GC, Azure

3+ Years familiarity with development methodologies, Agile/Scrum, Waterfall

4+ Years storage file systems NFS/NAS/SAN management. And troubleshooting

6+ Years Alert/event Monitoring & Ticketing Nagios, Netcool, Service Now, Bugzilla others

4+ Years scripting Bash/Shell/Perl/VBA/Macros

3+ Years configuration management: familiarity latest technologies, Gemstone, CM3, Puppet/Chef/Ansible

6+ Years Saas and Iaas company experience

3 Years LMS Systems management for direct clients, configuration, reporting, UI/UX design

2+ Years OOO 3-tier programming, LAMP and Java/Oracle Java, Servlets

3+ Years live incident management, root cause, post-mortem, project research

4 Years webserver management Apache, Tomcat, Tomcat Manager, IIS

4+ Years DB Management Oracle, MySQL, Filemaker

3 Years package management installation managers, yum, rpm, apt-get

4 Years load balancing and vpn, VIPs, Akamai

4+ Years Microsoft SA and Unix/Linux/Mac integration Active Directory, Exchange, Outlook

5+ Years shell file/directory management with regular expressions grep/awk/sed, inode,xargs etc

4+ Years networking, Cisco, Novell, Windows, ipv4/6, netstat, nfs, ifconfig, ipconfig

5+ years Linux/Unix SA troubleshooting tools top, ps pf, df, du, stack tracking, packet, SSH/MSSH, network, pw/shadow, application management, packets, DNS, NTP, NFS, DHCP, whois etc.

5+ Years file/directory management, manipulation chmod/umask, cut/paste, grep, vi, emacs/xemacs

Familiarity continuous integration Jenkins and enterprise error tracing; Splunk; containerization Docker

Self-Motivated, worked on own and with large and small teams, quick learner

Never let a customer down attitude for a solution; implementer of streamlining solutions

Excellent problem solving, interpersonal, writing and documentation skills; runbooks creation

Consistent completion of projects ahead of schedule and commendations, often without allocated resources


Bachelor of Science, Political Economy of Natural Resources, University of California, Berkeley, California

Computer Programming and Systems Development, De Anza & West Valley Colleges


English : Native Spanish : Fluent French : Fluent Mandarin Chinese: Read and Write Italian : Read and Write

Professional and Consulting Experience

Via Group Services, San Jose, CA

Consulting Projects: Active 2001-2017 Most Recent 2016-2017

Development of videos, marketing material, websites and interactive programs for small clients, non-profits and startups. Most recent development of websites in squarespace, wordpress, javascript and jquery. phpmyAdmin, mysql; configuration management in Google Cloud and AWS; configuration and deployment assistance w Chef and Ansible, continuous integration Jenkins

Service Now, San Diego, CA 2015-2016

System Administrator

Linux system administration on CentOS 6.4-6.6./MySQL 5.5 platform. Support SRE and Sustained Operations support duties. Managing instance transfer maintenance schedule. DB/system administration. Troubleshoot linux system administration issues, and MySQL DB issues. Regular expression implementation n SSH and MSSH command lines Troubleshoot alerts and transfer failures, root cause analysis, present to patching team for implementation. Patching deployments and troubleshooting. Remote login SSH, VMWare. Nagios alerting with ServiceNow ticketing Assist in MySQL replication issue processing timeouts/connections/usage/memory/configuration/query/ replication issues. Troubleshoot linux SA issues, network/memory/application OSI model troubleshooting. Install packages

Yahoo Inc! Sunnyvale, CA 2013-2014

Linux Systems Reliability Engineer – Guaranteed Display/Revenue

Unix/Linux System Administration on multi-platform environment. Grid/Data Highway/MySQL/Oracle/Hadoop

Linux/Unix webserver troubleshooting Nagios/Netcool/Yamas/Gomez monitoring, Siebel/Bugzilla/ServiceNow ticketing system. Configuration updates/management Gemstone, CM3, Puppet/Chef Deploying and updating Chef cookbooks, manifests Live Incident Management in 24/7 California/Pune, India department. Post mortem review and projects. Automating solutions via script creation in perl and shell documenting to runbooks for tier 1 use. Stack tracing in advertising environment. Regular expression implementation n SSH and MSSH command lines. Apache WS management, cloud server management, AWS. Deployments yum. Usage of local and remote repositories git/github, perforce. Configuration management gemstone/cm3/puppet/chef. Openstack VM creation. Alert noise reduction. Linux tools, top, ps pf, df, du, restarting services remotely, MSSH, grep/awk

US Government HPVarian/VA/Commerce Department, Washington DC and Palo Alto, CA 2009-2013

Windows System Administrator; English/French Support Specialist, Palo Alto & Buc (Versailles) France

SAP/SAP Netweaver support, user access/password reset for REP, BWP, CPP, GTP, GRC, BPC, Emergency Access Accounts, Sharepoint Administration, Windows SA, AD and MS Exchange: Outlook, LiveMeeting/Global Crossing account/troubleshoot, TCP/IP and SFTP (Axway), Encryption (SecureDoc),TCP/IP and VPN access, Soft Tokens (Cisco and CryptoAdmin) Messenger and Lync SABA LMS Management, Device management iphone, blackberry, ipad (Mobile Iron & Blackberry Admin), Level 3 U command, Lotus Notes certificate/accounts, IBM Tivoli,

MS Office 2010 Customized Template Support, LAN/WAN, VPN setup/creation. Windows Networking and Novell. Coordination with DT/Engineering for rollout issues. ghosting, imaging. Lenovo and Dell Encryption, XP and Mac systems support. MS Office proprietary template design Excel, Word & registry, dns, tcp/ip. Access Applications support for customized templates.

LRN/Distinctive Publishing, Los Angeles, California 2004-2009

LMS ERP System Administrator & Webmaster

Saas Compliance Company,system developer and administrator for helpdesk and support for top tier clients such as Apple, BASF, SonyBMG, AIG and others. Develop UI/UX LMS/ ERP customer web portal environments, troubleshoot DB issues, reporting, dataset management in Excel VBA/Unix data, seminar training for clients on use, report generation, HTML, JascPro, Mac OSX/Windows, scope and training an d seminars development train employees, Serena ticketing system, 24/7 helpdesk. Supported in Spanish & French. Filemaker DB Creation and support.

CMR/Corporate Network Group, Oakland ; Newport Beach, CA 2001-2004

Mortgage Banking/Brokering; Real Estate Sales

IT Manager and Real Estate and Mortgage Sales for small company. Mortgage Banking management; direct sales, marketing, loan processing, insurance corporation property management etc. Notary.

IBM Global Services for Lucent Technologies;, San Jose, California 1998-2001

Programmer/ System Administrator/ QA

Programmer, 3 Tier OOO Java Servlets with JSP/Javascript on Oracle DB/ Access/Jdbc/odbc, linux/unix/RedHat/FreeBSD platform. Web administration with Apache and IIS/MMC. VPN . vi, emacs, xemacs, File management, permissions, users, groups, domains, LAN, and WAN, setup VPN and established server access and setup accounts. Hand HTML, Regular expression implementation n SSH and MSSH command lines. Repository version control, Management of Visio 2000, internal ASP ERP system.. Developed internal QA procedure documentation in PowerPoint .IT department liaison. System Administration of McAfee Help desk ticketing system, and NT Technician. VBA advanced modular macro program with Unix data manipulation tools developed from Excel/Crystal Reports feed. Regular expression implementation. Assisted expansion of regional management with program design. Administration of all technician deployments via Lotus Notes, McAfee Helpdesk, peripheral repair, printer/hardware. desktop, RAID systems, nightly data backup, SCSI devices, switches, networking and firewalls.

Hobbies Interests -

Video development for sustainable companies. Runner, Swimmer, Cyclist, Rugby and Martial Arts, Languages, World History & Current Events. Work on sustainable program development and solutions in spare time.

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