Customer Service Manager

Katherine Teer

Olive Branch, MS

********@*****.*** - 901-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Service Advisor

Service King Collision Repair - Memphis, TN - June 2017 to Present Greet each customer in a professional and courteous manner. Educate the customer about the collision repair process; including insurance claims, processing, payment procedures, repair techniques, repair needs and approximate repair time. Prepare all repair damage reports in an accurate and precise manner. Supervise and route each repair; including disbursement of all paperwork, scheduling, monitoring repairs, negotiating repair times, coordinating sublet work and all other aspects of the repair. Provide the consumer with the most expeditious and high quality repair available. Uses tact and diplomacy when dealing with internal and external customers. Attend daily release meetings.

Service all insurance accounts in order to maintain those business relationships vital to Service King's success. Procurement Assistant Manager

NATUREPLEX LLC - Olive Branch, MS - January 2017 to Present Production Procurement.

• Forecasting Consumption.

• Consumption Projections.

• Logistics Management.

• Strategic sourcing & negotiations.

• Implementation of internal MIN/MAX System.

• Cycle Counting current inventory.

• Review and adjust inventory levels accordingly.

Procurement Assistant

International distributors USA - Memphis, TN - January 2015 to January 2017

•Data Entry of Purchasing Orders. • Inventory Reconciliation.

• Receiving.

• Inventory Analysis.

• Asset Management and Reporting. • Internal Asset Auditing.

• Cycle Counts

Plant Clerk/ Office Manager

Contech Engineered Solutions LLC - Greenville, MS - October 2012 to January 2015 Accounts Receivable.

• Accounts Payable.

• Data Entry.

• Generating Purchase Orders. • Logistics.

• Payment Entry.

• Customer Service.

• Vendor Negotiation. • Project Management.

EDUCATION

Business administration

Mississippi Delta Community College - Moorhead, MS SKILLS

Microsoft office (8 years), P21 (2 years), As400 (4 years), Excel (8 years), Sap (2 years), Powerpoint (6 years), Word (8 years), Access (4 years)

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