Network Support
Resume:
John Hurley
Prosper, Tx. 75078
***********@*****.***
Technical Skills
Hardware
Cisco Routers
Cisco Catalyst Switches
Facilities (up to OC192 & Fiber)
DSU/CSU/MODEMS
10/100/1000baseT Networks
Software
Router Software Configuration
MS-DOS/PC-DOS
Routing Protocols – TCP/IP, OSPF, EIGRP, RIP
Work History
NYC Dept. of Education
Brooklyn, N.Y
6/99 – present
*Senior Network Engineer/ Level III Support
Maintain production networks supporting IT strategy and SLAs
Install/ maintain Internet access to over 1200 NYC public schools
Create and maintain network documentation and diagrams related to network operations and support
Configuration, monitoring, and troubleshooting of the full inventory of Cisco routers, switches, firewalls, and Wireless Access Points.
Provide level III support for the Level II Network Engineers in the NOC (Network Operations Center)
Switch upgrades in data centers or single locations. Able to plan, coordinate, and execute the entire process. Either being a main switch in a single location or a central office switch with 200 locations connected to it.
Configure EVPL links on a point-to-multipoint network
Provide ongoing isolation and resolution of the EVPL network problems for remote sites
Configure PIX firewalls for network address translation, port filtering
Lead complex problem determination and isolation activities for Wide Area Network including Frame Relay, T1, T3, ATM, SONET, DWDM and Metro-Ethernet
Provide problem remediation assistance and assessment of cabling infrastructure for LAN and core backbone technologies including Fast-Ethernet, Gigabit Ethernet, Metro Ethernet and Fiber Optic
Provide ongoing infrastructure support for IP Digital Video Surveillance security systems
Provide ongoing analysis of core router and switch logs
Coordinate problem determination activities with Telco’s for circuit problem isolation and local line testing for line code violations
Upgrade IOS of remote routers utilizing client provided industry tools and in house developed scripts
AT&T
Various NJ Offices
* Network Manager/Tier III support
Provided tier III support to the AT&T FRAME-RELAY NOC tier one and two groups supporting the NMDCN (Network Management Data Communications Network)
Performed configuration and modifications on Cisco Routers and Local LANs
Provided SME router and networking support to various groups
Education & Specialty Training
UNITED STATES NAVY, National Security Group Agency
Ocean County College, Toms River, NJ
Extensive Technical Training Courses
References
Available on request.
Contact this candidate