Customer Service Microsoft Office
Resume:
Jill M Shidler
**** ** ********** ** ******, IA *0023
• Phone : 515-***-****• Email: **********@****.***
QUALIFICATIONS:
Proficient in all Microsoft Office products. Knowledgeable in Visual Basic Code, html code, Adobe Professional and Business Objects. Provide excellent customer service including exceptional communication skills. Eager to learn new skills and face challenges while giving the best to an employer.
EMPLOYMENT:
GuideOne Insurance West Des Moines Sr Data Processing Specialist May2017- Aug2017
Compare data from existing database for recent changes. Enter data into an excel spreadsheet by adding more lines if necessary.
Forward the spreadsheet on to the database administrator for implementation of the new database.
Analyze data in reports from existing databases for accuracy and prepare for transition to new operating system.
MSI West Des Moines Property Preservation Specialist Feb 2016- Mar 2017
Evaluate photographs of foreclosed property for damages. Analyze damages and the cost of repairing by following Investor guidelines.
Approve or deny work orders for preservation and maintenance completion.
Evaluate foreclosed property for damages and create work orders for preservation and maintenance completion.
Palmer Group / Contracted with Athene USA West Des Moines Dec 2015-Feb 2016
Compare data from existing database for recent changes. Enter data into an excel spreadsheet by adding more lines if necessary.
Forward the spreadsheet on to the database administrator for implementation of the new database.
Analyze data in reports from existing databases for accuracy and prepare for transition to new operating system.
Data cleanup project work.
National Vending Des Moines Rollout Account Manager Dec 2014-Jul 2015
Service Liaison between Vending Company and Client
Research and obtain Appropriate Vending Companies per desired location.
Follow up on Past due or missing Vendor Commission payments
Handle Customer Service requests/Issues introduced via phone call, voicemail, and internet.
Rollout Vending Services in new locations
State Farm Insurance Multiline Service Associate Apr 2014-Oct 2014
First line customer contact at the Agency answering phone calls and addressing walk-in customers.
Process payments and handle all billing questions.
Follow up on Past due or missing payments
Complete policy changes and updates per customer request.
Create quotes.
Marsh Urbandale, IA Aug 2010-Apr 2014
Account Manager Aug 2010-May 2011
Provides proactive day-to-day client service by anticipating client needs and responding to client questions and issues in a timely manner.
Gathers information from client related to risk management/commercial needs and evaluate the best way to manage the client's risk.
Review with the client loss experience and current coverage. Recommends appropriate products and services.
Creates and presents renewal proposals to existing clients. Conducts review via telephone on annual basis or as appropriate to identify opportunities to cross sell other lines of coverage.
Responsible for growth of assigned book of business as well as client retention goals.
Ensures that all regulatory, compliance and transparency requirements are met and complies with all internal policies and procedures.
Customer Service Specialist II May 2011-Oct 2012
Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls.
Asks appropriate questions and serves as a resource of information when attempting to retain existing business.
Enters all information related to the call for tracking and reporting purposes.
Develops relationships with both internal and external customers.
Elevates reoccurring issues to management.
Other duties as assigned.
PLS Underwriter I Oct 2012-Apr 2014
Evaluate and interpret applications according to carrier guidelines in order to determine acceptable risk.
Present and clearly explain insurance policy options to clients based on their needs through phone and written correspondence.
Request additional information from the applicant if adverse information is disclosed or information is missing in order to make a decision.
Correspond with applicants, carriers, and vendors regarding decisions.
Complete thorough documentation supporting each decision.
Maintain business standards within the department and perform necessary administrative functions.
John Deere Credit- Johnston, IA Jun 2006 - Jun 2010
Data Coordinator Jun 2006 – Oct 2008
Responsible for all funding necessary for filing equipment lease filing statements.
Maintained and upgraded department intranet website via usage of Contribute software.
Microsoft Office products used extensively for letters, forms, data storage.
Lien Perfection Associate Oct 2008 - Jun 2010
Processed equipment financing lien statements.
Complied with Uniform Commercial Code laws.
Researched security interest in equipment for purposes of subordination agreement requests.
Satisfied lien waiver requests.
Performed lien searches.
Rebuilt and managed Access database for the insurance department.
The Principal Financial Group Des Moines, IA Jul 2000 – Jun 2006
Data Analyst Jul 2004 – Jun 2006
Collected and analyzed various reports for several departments.
Created adhoc reports as requested.
Prepared new computers for employees including software installation
Updated/Created and maintained Website pages Using Teamsite software.
Claim Examiner Jul 2002 – Jul 2004
Processed short term disability claims.
Assessed liability of payment.
Extensive direct contact with customers.
Disbursed payments or administered denial notification.
New Business Coordinator Jul 2000 – Jul 2002
Processed new business cases from initial receipt to final implementation.
Facilitated communication between underwriters and Field Sales Staff.
Verified all documentation for accuracy prior to fulfillment.
Small Group Administrator - KVI-Des Moines, IA, Jan 1998 - Jul 2000
Responsible for managing small association groups and their supplemental insurance.
Extensive customer service duties starting with applications through payments and claims.
EDUCATION:
Northwest Missouri State University – Maryville, MO Psych/Soc
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